[TelstraClear] Time outs on International websites

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James Bond

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Topic # 57977 3-Mar-2010 10:00

Is anyone else encountering time outs when accessing international websites?

For the past few days, I cannot access Wikipedia at all and 70% of the time Facebook time outs. I can access Flickr, Twitter and other international websites with no problems. If I use another machine or device on the same network, I get the same time outs.

The only other website I've had time out issues with has been dyndns.org

I've tried rebooting my cable modem (Motorola SURFBoard 5101) and my wireless router (Apple Extreme) to no avail.

The TCL service status reports no faults. Does anyone have an idea on what could be causing this?

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Reply # 303878 3-Mar-2010 10:02

Yes! It's not just me then. See my thread "Analytics" a few posts down.

Wikipedia is really bad.

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James Sleeman
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freitasm

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Reply # 303880 3-Mar-2010 10:06

Are you guys using the Clear or Paradise DNS servers or a third party (such as Google DNS, Open DNS, etc)?

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sleemanj

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Reply # 303883 3-Mar-2010 10:09

freitasm: Are you guys using the Clear or Paradise DNS servers or a third party (such as Google DNS, Open DNS, etc)?

Was using paradise, switched to clear's last night, no improvement.

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James Sleeman
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freitasm

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Reply # 303884 3-Mar-2010 10:12

Interesting. DSL or Cable?

I am on cable and not seeing anything strange.

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sleemanj

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Reply # 303886 3-Mar-2010 10:13

freitasm: Interesting. DSL or Cable?

I am on cable and not seeing anything strange.

Cable. Christchurch.

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James Sleeman
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James Bond

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Reply # 303887 3-Mar-2010 10:14

Paradise Cable

I'm in south Christchurch

sleemanj

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Reply # 303888 3-Mar-2010 10:16

The wikipedia is mainly hanging when trying to load images from upload.wikimedia.org, eg
http://upload.wikimedia.org/wikipedia/commons/0/09/Operation_Crossroads_Baker_Edit.jpg
never loads, the images on the home page never load except for the wikimedia logo at the bottom, which comes from a different server,

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dm2000

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Reply # 303898 3-Mar-2010 10:31

Working fine for me. I'm on cable with Clear's DNS & in Wellington

sleemanj

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Reply # 303903 3-Mar-2010 10:37

The traces over port 80 to upload.wikimedia.org vs www.wikimedia.org

boffin@aspire-one:~$ tcptraceroute upload.wikimedia.org
Selected device wlan0, address 192.168.10.151, port 58067 for outgoing packets
Tracing the path to upload.wikimedia.org (208.80.152.3) on TCP port 80 (www), 30 hops max
1 192.168.10.1 306.797 ms 408.909 ms 10.958 ms
2 202-78-155-1.cable.telstraclear.net (202.78.155.1) 102.116 ms 174.277 ms 137.329 ms
3 * * *
4 ie1-g-0-0-0.telstraclear.net (203.98.50.1) 25.074 ms 489.064 ms 97.257 ms
5 ge-0-2-0-1.xcore1.acld.telstraclear.net (203.98.50.251) 204.182 ms 203.286 ms 204.820 ms
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
^C

boffin@aspire-one:~$ tcptraceroute www.wikimedia.org
Selected device wlan0, address 192.168.10.151, port 36922 for outgoing packets
Tracing the path to www.wikimedia.org (208.80.152.2) on TCP port 80 (www), 30 hops max
1 192.168.10.1 11.326 ms 1.039 ms 1.018 ms
2 202-78-155-1.cable.telstraclear.net (202.78.155.1) 46.413 ms 18.031 ms 23.125 ms
3 * * *
4 ie1-g-0-0-0.telstraclear.net (203.98.50.1) 50.210 ms 103.884 ms 202.624 ms
5 ge-0-2-0-1.xcore1.acld.telstraclear.net (203.98.50.251) 113.515 ms 82.548 ms 28.556 ms
6 rr.pmtpa.wikimedia.org (208.80.152.2) [open] 195.791 ms 204.847 ms 306.848 ms

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James Sleeman
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sleemanj

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Reply # 303905 3-Mar-2010 10:42

Over port 25, and a standard traceroute, both work which indicates to me, it's got to be that transparent proxy again intercepting port 80 and screwing it up...

Selected device wlan0, address 192.168.10.151, port 50749 for outgoing packets
Tracing the path to upload.wikimedia.org (208.80.152.3) on TCP port 25 (smtp), 30 hops max
1 192.168.10.1 7.452 ms 1.521 ms 1.071 ms
2 202-78-155-1.cable.telstraclear.net (202.78.155.1) 70.352 ms 51.611 ms 112.416 ms
3 * * *
4 ie1-g-0-0-0.telstraclear.net (203.98.50.1) 48.605 ms 53.495 ms 32.070 ms
5 ge-0-2-0-1.xcore1.acld.telstraclear.net (203.98.50.251) 33.299 ms 47.646 ms 35.001 ms
6 203.167.233.10 55.662 ms 54.310 ms 33.146 ms
7 i-3-2-2.wil-core02.bx.reach.com (202.84.142.94) 152.768 ms 319.330 ms 180.234 ms
8 i-3-0-1.paix-core02.bi.reach.com (202.84.143.62) 196.250 ms 164.861 ms 204.651 ms
9 i-2-1.paix01.bi.reach.com (202.84.251.101) 182.743 ms 158.257 ms 168.458 ms
10 206.111.12.173.ptr.us.xo.net (206.111.12.173) 169.475 ms 163.620 ms 269.508 ms
11 te0-11-4-0.rar3.sanjose-ca.us.xo.net (207.88.12.181) 197.328 ms 174.659 ms 196.543 ms
12 te-3-0-0.rar3.la-ca.us.xo.net (207.88.12.62) 223.065 ms 219.996 ms 288.225 ms
13 vb15.rar3.dallas-tx.us.xo.net (207.88.12.45) 220.522 ms 249.116 ms 204.332 ms
14 * * *
15 w006.z207088246.xo.cnc.net (207.88.246.6) 241.377 ms 236.881 ms 235.533 ms
16 upload.pmtpa.wikimedia.org (208.80.152.3) [closed] 242.141 ms 240.303 ms 239.130 ms

traceroute to upload.wikimedia.org (208.80.152.3), 30 hops max, 60 byte packets
1 192.168.10.1 (192.168.10.1) 0.956 ms 1.741 ms 2.562 ms
2 202-78-155-1.cable.telstraclear.net (202.78.155.1) 12.498 ms 17.772 ms 21.082 ms
3 * * *
4 ie1-g-0-0-0.telstraclear.net (203.98.50.1) 52.359 ms 52.625 ms 57.073 ms
5 ge-0-2-0-1.xcore1.acld.telstraclear.net (203.98.50.251) 57.715 ms 58.430 ms 57.954 ms
6 203.167.233.10 (203.167.233.10) 57.080 ms 31.146 ms 28.558 ms
7 i-3-2-2.wil-core02.bx.reach.com (202.84.142.94) 184.292 ms 186.202 ms 186.508 ms
8 i-3-0-1.paix-core02.bi.reach.com (202.84.143.62) 194.004 ms 194.646 ms 193.167 ms
9 i-2-1.paix01.bi.reach.com (202.84.251.101) 260.661 ms 260.933 ms 265.371 ms
10 206.111.12.173.ptr.us.xo.net (206.111.12.173) 341.622 ms 341.147 ms 341.763 ms
11 te0-11-4-0.rar3.sanjose-ca.us.xo.net (207.88.12.181) 364.986 ms 365.273 ms 365.434 ms
12 te-3-0-0.rar3.la-ca.us.xo.net (207.88.12.62) 362.830 ms 195.411 ms 196.213 ms
13 vb15.rar3.dallas-tx.us.xo.net (207.88.12.45) 207.015 ms 207.698 ms 207.196 ms
14 207.88.14.42.ptr.us.xo.net (207.88.14.42) 249.415 ms 263.265 ms 263.383 ms
15 w006.z207088246.xo.cnc.net (207.88.246.6) 238.234 ms upload.pmtpa.wikimedia.org (208.80.152.3) 235.200 ms w006.z207088246.xo.cnc.net (207.88.246.6) 236.718 ms

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James Sleeman
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sleemanj

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Reply # 304062 3-Mar-2010 17:46

I've opened an email ticket at T/Clear (ticket: 100303-000461) , lets see how many days it takes them to answer.

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James Sleeman
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mainlydata

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Reply # 304325 4-Mar-2010 11:16

Cable in Wellington (never sure whether I'm nominally Paradise or Telstra but I think Paradise).

I've had no wikipedia for at least 48 hours, possibly 72. Numerous other sites (ex-NZ probably not very well trafficked sites) are also missing in action.

At the moment I'm SSH'ing onto a box in the states and browsing from there but the whole situation is very boring.

FWIW I would have said that the last three months have seen a gradual deterioration - approx ten times a week my connection will have a 'bad three minutes' and then go back to normal operation. The SSH session just keeps rocking on through the middle of these.

nickb800

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Reply # 304346 4-Mar-2010 12:08

Ive had difficulty in accessing wikipedia (hanging multiple times) from slingshot dsl in christchurch today. Possibly related?

James Bond

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Reply # 304356 4-Mar-2010 12:23

sleemanj: I've opened an email ticket at T/Clear (ticket: 100303-000461) , lets see how many days it takes them to answer.

Let us know how it pans out.

sleemanj

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Reply # 304374 4-Mar-2010 12:56

Just don't hold your breath, from past experience, the wheels of TelstraClear support turn very, very slowly. Has anybody else called/opened a ticket?

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James Sleeman
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