Spark HG659b VOIP Functionality

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#1327585 19-Jun-2015 07:01

Very interesting. If it's limited to VDSL then that narrows down the issue. I guess it could still be either a device issue or some unintentional setting on the Spark network that is blocking VOIP from this particular device.

comeonrichard

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#1327868 19-Jun-2015 14:27

I had an issue with a an ATA not registering with my provider when I switched to the Spark HG630b connected to Fibre and my geeky mate suggested unchecking the Enable SIP ALG check box in the Advanced/NAT menu. Registered perfectly after that. I have not tested with 2Talk but I would suspect that the HG659b may have the same issue. I don't fully understand this except to know that an ALG (Application Level Gateway) is a firewall system for various protocols like IP Sec, SIP etc.

Shagy

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#1371443 21-Aug-2015 11:13

Bit late but My HG659 although it's VF not Spark did suffer from the same issues
VoIP worked on ADSL but not VDSL

VDSL system log error message :
Registering with VoIP number XXXXXXX to Register server alk.italk.co.nz failed: Reason: no answer from remote station received

Clearly a firmware problem
Called VF, VF was helpful was told VF don't block VoIP on the router but could not get anywhere.
Exactly the same setting worked on ADSL. Voip stopped working on the HG659 as soon as the VDSL connection went live. I had to resort to digging out a old SPA2102 connect it to the HG659 to get the phones working.
Visited Huawei in the city, talked with some helpful gentlemen but again no result, understandable as VF is their customer not me, I just wanted to explain/report the issue.

VF recently released a firmware update which has fixed VoIP over VDSL

ashtonaut

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#1372593 23-Aug-2015 17:36

I finally got a chance to test the HG659b on a non-Spark (2degrees) VDSL connection. VOIP failed. This was my final test and now almost 100% confirms that the issue is device-specific and almost certainly firmware related.

Shagy

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#1374697 26-Aug-2015 15:10

I'm sure it's a firmware issue
Vf have recently released firmware update for the hg659 which fixes no VoIP over VDSL

jgibbs

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#1377633 1-Sep-2015 11:20

Shagy: I'm sure it's a firmware issue
Vf have recently released firmware update for the hg659 which fixes no VoIP over VDSL

Does someone have a link to this f/w? Trying to get Spark to acknowledge the issue but they are claiming that as long as they provide TCP:80 traffic then their job is done. Don't want to pay for a new router when this is a simple case of not crippling UDP:5060.

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Shagy

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#1377821 1-Sep-2015 16:42

Here you go, keep in mind this is firmware for Vodafone supplied hg659
and is customized for Vodafone customers.

As far as I know some the routers features have been removed
and simplified when compared to the options on
the spark supplied unit.

Just to make things clear, I'm a vodafone customer not Spark with a vodafone supplied hg569.
I had exactly the same issues the OP posted - VoIP not working over VDSL
it was working over ADSL, stopped when VDSL was connected.
I'm not using Vodafone for VoIP.

New firmware update released by Vodafone has fixed no Voip on VDSL and added guest wireless lan facility and removed SSH shell access.

Firmware update is for Vodafone hg659 hardware version B
http://help.vodafone.co.nz/app/answers/detail/a_id/24400

ashtonaut

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#1377824 1-Sep-2015 16:52

jgibbs:
Shagy: I'm sure it's a firmware issue
Vf have recently released firmware update for the hg659 which fixes no VoIP over VDSL

Does someone have a link to this f/w? Trying to get Spark to acknowledge the issue but they are claiming that as long as they provide TCP:80 traffic then their job is done. Don't want to pay for a new router when this is a simple case of not crippling UDP:5060.

Just be careful: HG659 firmware is not compatible with the (Spark exclusive) HG659b.

Shagy

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#1377837 1-Sep-2015 17:09

It's a pity the commerce commission don't seem interested in this type of problem

I did try logging a complaint over a ISP's router being advertised as having VoIP
no mention of the Voip function being disabled unless you were a business customer on a particular account.

Shagy

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#1377839 1-Sep-2015 17:25

jgibbs:
Shagy: I'm sure it's a firmware issue
Vf have recently released firmware update for the hg659 which fixes no VoIP over VDSL

Does someone have a link to this f/w? Trying to get Spark to acknowledge the issue but they are claiming that as long as they provide TCP:80 traffic then their job is done. Don't want to pay for a new router when this is a simple case of not crippling UDP:5060.

As jgibbs says, be careful I think spark has 2 routers currently
HG659 and HG659B as seen here

Vodafones looks physically like the HG659 not the HG659B
to confuse thinks more Vodafones is hardware version B but not Sparks HG659B

ashtonaut

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#1588193 8-Jul-2016 13:30

Resurrecting my old thread as I now have fibre available in my street. I have a pretty straightforward question I am hoping someone can answer:

Can anyone confirm (first hand) that the following combination works as of right now?

- Spark UFB

- Spark HG659b gateway

- 2talk VOIP account

- 'Standard' telephone connected via the RJ12 jack on the back of the gateway

I'm hoping someone with this combination can confirm it works before I go ahead and place an order with Spark.

Thanks in advance

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speed

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#1588200 8-Jul-2016 13:41

ashtonaut: Can anyone confirm (first hand) that the following combination works as of right now?

I can't confirm if that specific configuration works sorry, but I can offer this tip in the hope it helps you:

Most NAT router's interference with SIP can be bypassed by connecting to the external SIP provider on a different port to the default port 5060 (if the service provider supports listening on that port). I frequently use this trick to bypass all sorts of routers and firewalls (and provider blocks for that matter). As long as the router doesn't do DPI (deep packet inspection) it is likely to work. Generally only very expensive enterprise grade security routers do DPI to that level.

Thankfully 2talk have their PBXs set to listen on port 50600 as well as 5060, so getting it to work is often as easy as adding an extra zero on the end of the port number (ie change it from 5060 to 50600).

I used it to get 4 VoIP phones working over a Skinny 4G connection just yesterday (despite Skinny saying VoIP won't work over their network, and despite their specific blocking of port 5060).

Hope this helps :)

rscole86

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#1588203 8-Jul-2016 13:44

I can confirm that it works.

ashtonaut

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#1588235 8-Jul-2016 13:57

Thanks - that's all I needed to hear!

Jedsdad

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#1588311 8-Jul-2016 15:15

Just ensure that the VOICE option is ticked under Internet / Internet settings / UFB Access Type Ethernet / Edit / Basic Information Service Type

(I had changed the actual label for the UFB option to my ISP but should look something like INTERNET_TR069_UFB_VID_10)

There is also options under Telephony for setting the Levels. This may be required if you have echo on the line

Telephony / Advanced / Additional Settings

I have mine set to Transmission Gain = 0, Reception Gain = 6 for this very reason.

Also under Telephony / Dial Plan / Digit Map there will be a default Digit Map.

This may not provide all you require for dialing different numbers, local as well as overseas

2 Talk have a default Digit Map but may only be suitable if you have an 028 number rather than a local number, or is it vice versa

I have seen all sorts of other Dial Plans / Digit Maps but have yet to find one I am comfortable with

I had set up a test VOIP number with 2talk last year just to try before I switch my local number to it when my current contract with my ISP is finished in October

Jedsdad

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