Plex Remote Access Issues

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revolution488

19 posts

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#223640 10-Oct-2017 14:29

Hi guys

Long time since I've been here but something has stumped me. I cant get remote access to work on plex! I am with 2degrees and have a static ip address and a made my computer an exposed host but plex just never wants to work remotely. Am i doing something wrong or is the isp blocking that port number?

Thanks in advance
Will

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meow
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#1880359 10-Oct-2017 14:33

Don't make your computer an exposed host ever as it is a massive security risk. You should just be able to have UPnP forward the port automatically if you're using a Fritz!Box.

I would say the problem here is Windows Firewall not allowing the Plex app through or your firewall is in public mode.

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revolution488

19 posts

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#1880363 10-Oct-2017 14:39

Right so i turned that off :P UPnP will not seem to forward the port and yes i do have a FritzBox 7490 and the fritz wont let me forward the port manually (32400) stays greyed out but other ones are green. It will forward other applications just not plex. Plex is allowed through the firewall aswell. Ive tried on a VM (Linux) and same story. Just about to pull out my laptop and try on that.

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#1880371 10-Oct-2017 14:48

Have you tried another service for example a web server on your VM?

revolution488

19 posts

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#1880389 10-Oct-2017 14:52

Yes web servers and FTP RDP all work execpt for Plex. That's why its annoying me.

SilentOne

290 posts

Ultimate Geek

#1880401 10-Oct-2017 15:30

Do you use a VPN - I happily ran Plex through 2Degrees and a fritzbox for quite a while, recently changed my router is all.

A VPN does complicate it a bit, hence the question - and would require a bit more explanation.

If you don't use a VPN on the VM/Server, here's a few parts to check:

1) Plex Media Server correctly configured to use a port of your choosing, lets use 3200 which is the default AND Remote Access is enabled.

2) Windows Firewall is configured to allow the same port.. or the application in and out - you can always momentarily disable your Windows Firewall, test, then re-enable .. if it works you know it's the firewall.

3) Router - I manually created a port forward for this, so it definitely is possible on the Fritzbox. It's been too long for me to remember exact steps but the Fritzbox usually makes it easy though.. make sure you're in Advanced view though.

If it is VPN, I'll add another comment when time allows!

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#1880402 10-Oct-2017 15:33

Using default Plex remote settings ? If so, I noticed there seemed to be some bug a few versions back where even though I had enabled the ports etc it wouldnt connect until I manually set the port in Plex - to the same default port. Its worked fine ever since.

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davidcole

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#1880421 10-Oct-2017 15:58

I use a manual port forward to my machine (have done since using gargoyle on a tp link wr1043nd).

Just make sure for your manual port forward (if a different port) you forward to port 32400 on your plex server port.

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sidefx

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#1881808 11-Oct-2017 10:38

The other day my remote access to plex stopped working for some reason, after years working fine. After some confusion caused by installing a new version on the server, which logged out my account on the server, then accidentally logging in with a google account (don't think they had the login with google\facebook options when I first did it) whereas my original was just a plex email\password so I ended up with the wrong "account" claiming my server, I finally got things working again by deleting the server on the google account, logging in and claiming the server with the right account, then manually port forwarding as @davidcole suggests above.

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gehenna

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#1881817 11-Oct-2017 10:51

Remote access only works using HTTPS now IIRC. You need to make sure your client side is accessing HTTPS and that your server is publishing as HTTPS. Then just port forward one port from outside to your server (32400 I believe is the default Plex port).

It's all made a lot simpler if you have a Plex Pass subscription.

revolution488

19 posts

Geek

#1881822 11-Oct-2017 11:01

Hey guys

So it turns out it fixed its self overnight and then boom not working again. The ports are still registering as not open. But it works on plex.tv/web and finally went green with out my interaction then failed again. I have plex pass. Do you want me to post my settings from the router and from plex? Just to make sure i have it right?

davidcole

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#1881825 11-Oct-2017 11:03

revolution488:

Hey guys

So it turns out it fixed its self overnight and then boom not working again. The ports are still registering as not open. But it works on plex.tv/web and finally went green with out my interaction then failed again. I have plex pass. Do you want me to post my settings from the router and from plex? Just to make sure i have it right?

No harm. Just let us know which machines it's talking to when you post settings.

revolution488

19 posts

Geek

#1881830 11-Oct-2017 11:12

So here are my settings it might look green but there are the port is not open what so ever and the fritz isnt lighting it up green and i cant access it on plex.tv/web at all. Just my desktop over ethernet via fritzbox to ONT to my phone on mobile data.

solutionz

589 posts

Ultimate Geek
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#1881897 11-Oct-2017 12:04

Settings should be:

Plex > Manually specify public port: 32400

Router > Port to device: 32400 to port 32400

Router > Port requested externally (IPv4): 32400

Or:

Plex > Manually specify public port: 50000

Router > Port to device: 32400 to port 32400

Router > Port requested externally (IPv4): 50000

Edit: @sidefx is correct internal port doesn't change.

sidefx

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#1881902 11-Oct-2017 12:11

solutionz:

Plex > Manually specify public port: 50000

Router > Port to device: 50000 to port 50000

Router > Port requested externally (IPv4): 50000

Are you sure on that one? I thought I read somewhere when troubleshooting my issues that plex always used 32400 internally so only the external port would be different... maybe wrong though. I ended up just using the default port both internally and externally and it worked so I didn't bother going further. Some may argue that choosing a non-standard external port is better but meh.

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revolution488

19 posts

Geek

#1881904 11-Oct-2017 12:13

Just tried that to no avail both ports port 50000 and port 32400 still fails to connect on mobile or another computer over the internet

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