New forward service from NZ Post: YouShop

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#783428 18-Mar-2013 13:24

I'm becoming disenchanted with youshop rapidly. A week since my parcel was delivered to the oregan warehouse. No recognition. Eventually located a number to phone on their website. Now I have a case number which is supposedly associating my parcel with my youshop id. Considering my id was included on nearly every line in the address, there must be some major flaw in their systems. The operator had me on the line for 12 minutes getting contact details. Then asked for youshop id. Obviously there are some serious disconnects in the nzpost IT.

freitasm

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#783486 18-Mar-2013 14:49

Hmmm. Paid NZ$22 for shipping:

As you can see that Amazon box is a lot bigger than the iPod Nano inside it. YouShop says they only repack if the savings is more than the repacking fee of $4.50. I wonder how they determine it, seeing the box was unopened.

Other than that, it worked ok, for my second parcel...

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jaymz

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#783933 19-Mar-2013 14:20

My parcel also arrived today, in the original Vans branded box.

I paid $45 for postage, but it was a large-ish box to send.

Overall i was quite happy with the whole process. I did double check and triple check that the address i used when purchasing was 100% correct prior to clicking buy.

timmmay

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#783935 19-Mar-2013 14:31

I've used youshop a few times, with no problems. Don't use them if you're in a super hurry, but otherwise I've found them fine. Their new repack service sounds handy, though not sure how they know what to repack - maybe by shaking it?

trig42

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#783951 19-Mar-2013 15:13

freitasm: Hmmm. Paid NZ$22 for shipping:

As you can see that Amazon box is a lot bigger than the iPod Nano inside it. YouShop says they only repack if the savings is more than the repacking fee of $4.50. I wonder how they determine it, seeing the box was unopened.

Other than that, it worked ok, for my second parcel...

Why did you order an iPod nano from Amazon anyway? Are they that much cheaper?

freitasm

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#783960 19-Mar-2013 15:33

1. Just a bit cheaper
2. I have the Amazon credits from the Amazon Kindle page to use

The actual NZ$ paid for the iPod Nano was $22, seeing the item itself was purchased with account credit.

PS. Don't tell Bella yet we bought this ;)

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wellygary

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#783968 19-Mar-2013 15:53

timmmay:Their new repack service sounds handy, though not sure how they know what to repack - maybe by shaking it?

Probably weight divided by volume of the box and correlated with the bill of goods that came with the package.

happyone65

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#784350 20-Mar-2013 11:50

not impressed with you shop at all,ordered 2 items 12th march to be sent to you shop usa one arrived 16th march was notified on the 19th march that a parcel had arrived at youshop,the only thing wrong was it was not some thing i had ordered at all,i let you shop know and still wating to hear back from them still,not impressed at all.

freitasm

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#784361 20-Mar-2013 12:08

happyone65: not impressed with you shop at all,ordered 2 items 12th march to be sent to you shop usa one arrived 16th march was notified on the 19th march that a parcel had arrived at youshop,the only thing wrong was it was not some thing i had ordered at all,i let you shop know and still wating to hear back from them still,not impressed at all.

Do you mean the item was wrong? If that's the case it would be a problem with the retailer, surely?

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happyone65

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#784368 20-Mar-2013 12:26

it was more than that,it was from some body that i had not ordered any thing from,i ordered a dvd and cd from 2 different places this was a parcel for kitchen stuff that i have no idea what it is.

timmmay

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#784370 20-Mar-2013 12:29

Happyone, please try to use proper grammar. It makes it much easier to understand what you're on about, and if you ask questions or want a useful reply you'll get much more help that way.

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happyone65

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#784379 20-Mar-2013 12:34

sorry im just a old pensioner and not as brainy as you young people.

timmmay

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#784380 20-Mar-2013 12:35

Back in my day they taught us spelling, punctuation, and grammar. I expect they did in your day as well. You'll just get a lot more people reading your message and helping if you make it easier for people to understand you.

happyone65

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#784383 20-Mar-2013 12:40

its been 50years since i left school,most of what they taught me back then i have forgotten,any way thats getting of the subject,i will just leave it up to youshop when they get back to me but i will think twice about using them again.

freitasm

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#784390 20-Mar-2013 12:46

Please let us know what's the outcome with their response...

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