Courier Post delays

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#2634615 13-Jan-2021 07:26

Even knowing the "system" is stuffed, they still lie as to when your parcel will arrive!

This a current Auckland to Christchurch parcel:

KiwiSurfer

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#2634646 13-Jan-2021 08:36

I'm not sure where the lie is? Yesterday was just an estimate not a statement of fact.

arnies

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#2635691 14-Jan-2021 21:05

Got a parcel today from Australia, that was picked up in Aussie on the 16th December. Crazy!

quickymart

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#2635695 14-Jan-2021 21:10

Oh mine is probably ages away then :(

kiwiharry

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#2635736 15-Jan-2021 07:24

Have an item I sold on TM booked for pickup yesterday. Left on doorstep for collection at 8am. I got home from work at 5pm still not collected. Called CourierPost who called driver and he said running late today but will collect by 6.30pm.

I had to go out again and didn't get back until 9pm. Item still sitting on doorstep.

If you can't laugh at yourself then you probably shouldn't laugh at others.

ANglEAUT

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#2635755 15-Jan-2021 08:17

Parcel going from Auckland to South Island.

Why does the parcel go to Onehunga & Highbrook?

Courier company processing the same item several times at the same depot

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kipkip

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#2635763 15-Jan-2021 08:34

Anyone has any recent experience with Post Haste? I have ordered a graphics card from South Island on Wednesday which the retailer posted with the Two Day Inter Island service from Post Haste. Track & Trace showed that they picked up the parcel on same afternoon but that was the only scan, no other updates since the initial scan and it has been more than 36 hours. Is this normal with Post Haste? I really hope that they didn't lose my parcel.

TechnoGuy001

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#2635844 15-Jan-2021 09:45

My personal experience with PostHaste in the past (a few months ago) is that they're usually pretty relaxed with shipping targets. We used to send a fair amount with them and more often than not it would take several days to deliver, vs CourierPost which was much more consistent, usually hitting 80-90% overnight.

@kiwiharry, I do feel your pain, I've had that happen to me a few times (though I have them pickup everyday, so it's more of a 0.01% failure to rate). If you happen to be home, what I usually do is wait till about 4:30 and then take the parcels and drop them off at the local Post Shop (which closes at 5), and our courier driver is there doing the end of day pickup from the shop and hand in my stuff at the counter. 99% of the time it'll still make it in time for overnight delivery.

Having said that, I do wish there was more transparency on the pickup request you make, some kinda status page, so you know the driver is still coming, of if it's been pushed to the next day.

Edit: if you do drop it off at a depot/NZ Post office and you've booked the ticket via TM, remember to let CP know to cancel the pickup, just email the dedicatedfreightforward email that's in the confirm email (with your ticket pdf) from TradeMe, include your tracking number and they'll cancel the pickup. Much faster then ringing up the 0800.

kipkip

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#2635966 15-Jan-2021 12:01

TechnoGuy001:

My personal experience with PostHaste in the past (a few months ago) is that they're usually pretty relaxed with shipping targets. We used to send a fair amount with them and more often than not it would take several days to deliver, vs CourierPost which was much more consistent, usually hitting 80-90% overnight.

Wow, that sounds like a snail mail service rather than a courier. A parcel post with Track n Trace could potentially be faster than them in this case! Sounds like I'm unlikely to receive any help until it gets to a week...

TechnoGuy001

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#2635978 15-Jan-2021 12:12

Sometimes it would arrive overnight, definitely possible, but in general, for us it was more often than not 2 or 3 days. If you've not had "On Board" tracking status yet, then it's probably not happening today.