Man I am really sick of appliances now.
We have a nice fridge. It cost us a few thousand dollars. Recently the freezer which is supposed to be frost free, isn't, and the fridge seems "inconsistent" in terms of temperature.
We called the manufacturer helpline spoke to someone who said we should get it assessed which we did, at a cost of $80.
Report sent to the manufacturer they came back and said it was an installation failure, that the fridge wasn't on a level surface. During his time onsite the inspector said the compressor wasn't right, something we had said the day it was delivered (Noisy) but that the manufacturer had insisted was normal given the size of the fridge. They are now acknowledging it should not be that noisy.
We disputed the findings saying the inspector never used a level to attest to it's level, then measured it's level ourselves which was fine.
They then responded and said it was 7 years out of it's 2 year warranty and they wouldn't cover it.
I went back and highlighted the inconsistency, and referenced the CGA. They said they would reinvestigate. 2 Weeks later they came back and said they would repair it except that one of the parts were no longer available so they would do us a massive favour and replace the
fridge which has an RRP of 6K (Despite selling for RRP $2400 in Australia) for $2200. We refused and said we wouldn't spend that. They then offered $1900. We went back a few days ago and offered $1000 being just under twice what the repair quote had come back at.
They have come back at $1200 and said they can't do better.
I think if I want to fight it, I could probably take this to the DT and they would need to replace it for free, but we aren't unreasonable people and understand we would get a new fridge and have had 9 years of use out of this one. Having said this, it all feels very smoke and mirrors from the original claim it was an installation issue, to it being outside of warranty, to it having a 6K RRP and them doing us a huge favour. I have firmly stated I think we are being more than reasonable and asked what the next step is.
I don't want this to get into a protracted fight as I have had 3 of them already this year with other manufacturers, all of which we have "won" despite having spent many hours on.
I had thought the CGA was something that most manufacturers were getting their head around. I am kind of annoyed now that this one is playing silly buggers. Trying to decide if I dig my heels in or just let it go. $1200 isn't insignificant money esp unexpectedly. I have other things I'd vastly rather spend that money on.