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Topic # 142665 20-Mar-2014 09:40
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Just announced:

A standard format has been developed to help consumers compare different fixed line, residential broadband offers from New Zealand’s leading operators. Members of the Telecommunications Forum (TCF), which include Compass Communications, NOW, Orcon, Slingshot, Snap, Telecom and Vodafone, have introduced an ‘Offer Summary’ for each of their residential fixed line broadband plans to help people make direct comparisons between various offers.

The agreed format for the Offer Summary, which forms part of the recently endorsed TCF Broadband Product Disclosure Code, comes as a result of detailed discussions within the TCF.

“We agree with the Communications and Information Technology Minister, Hon Amy Adams, that clear and consistent information helps consumers select the best option for their own circumstances from the wide range of broadband plans now available,” said David Stone, CEO of the TCF. “It also helps consumers understand the benefits they get by selecting higher speed broadband plans, such as those over fibre or cable.”

David Stone continued, “We’ve worked together to create a very consumer friendly format for the Offer Summary, taking advice from consumer representatives along the way to focus on the information that consumers want.”

The Offer Summary initiative forms part of the TCF’s Broadband Product Disclosure Code. Work on the Code is ongoing, and members are currently working to finalise an approach to accurately test broadband performance in a way that allows consumers to make true “apples with apples” comparisons between different offers. Once implemented, the measurements will also be included in the Offer Summaries.

The information contained in an Offer Summary includes all costs, termination fees, minimum contract periods, service availability, how to check your connection speed, effects on other services and what to do in the event of a dispute.

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  Reply # 1009609 20-Mar-2014 09:40
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.



If you are posting regarding DSL speeds please check that



- you have reset your modem and router



- your PC (or other PCs in your LAN) is not downloading large files when you are testing


- you are not being throttled by your ISP due to going over the monthly cap



- your tests are always done on an ethernet connection to the router - do not use wireless for testing



- you read this topic and follow the instructions there.



Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:



- Your ISP and plan



- Type of connection (ADSL, ADSL2, VDSL)



- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)



- Your general location (or street)



- If you are rural or urban



- If you know your connection is to an exchange, cabinet or conklin



- If your connection is to a ULL or wholesale service



- If you have done an isolation test as per the link above



Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.



A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.



I recommend you read these two blog posts:



- Is your premises phone wiring impacting your broadband performance? (very technical)



- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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  Reply # 1009641 20-Mar-2014 10:12
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Bring it on!
Only [insert number] years overdue smile



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  Reply # 1009658 20-Mar-2014 10:34
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Bit unusual they are announcing it now. We had to get it done by 1st March.

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  Reply # 1010041 20-Mar-2014 17:42
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so what is this, a government website that lists all the offerings in one place or will all the ISP's websites just be the same layout

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  Reply # 1010069 20-Mar-2014 18:49
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This is good news.

At the moment Telecom are doing the best job at informing people about what is what with their latest 'cannon' campaign. I think it is an extremely good ad for Joe Bloggs to understand xDSL and Fibre.

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  Reply # 1011030 22-Mar-2014 12:53
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Its not a government website as far as i know.
Those who wish to abide by it must display their broadband packages in a certain way on their websites.

I havent read the specifics yet but it should mean that one website wont say "up to 24mbits" while another says "up to 18mbits" and another says "FS/FS" when advertising the same ADSL2+ service.

Ray Taylor
Taylor Broadband (rural hawkes bay)

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For my general guide to extending your wireless network Click Here

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