Who pays after initial install

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puggy

59 posts

Master Geek
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Topic # 224351 14-Nov-2017 14:05

Just some advice if others have had to replace the fibre to the house after install.

I am having a nightmare getting fibre to my house all of about 7 meters from the drop point. We have no power poles in the street so over the air not possible. My driveway due to its age and condition they are not willing to even attempt to cut it as it would require replacing over 10 meters of it. They are not willing to what they call hydro blast under the drive for fear the drive will cave in. There is conduit under the drive but they are not willing to use that as under the house where is exits is hot water cylinders and other electrical items, Chorus keep saying this is not an option either.

Chorus now want to fence mount the cable to the rear of my property where they will fence mount the fibre and then run it to the back of my house. My issue with this is the current fence is 40 years old and in winds can blow over, a bird landing on it can break it, the neighbour is family so we are not worried about replacing it. The other big problem is my dog that is on the property chews anything it can, anything plastic and yes even chicken mesh it will make a mess of. We set up a piece of cable like they would do and the dog chewed in within the hour(this was to show Chorus), it was gone, all gone could not find any of the 1m we used. So in this case, if they do install, and I have emailed and made it very clear the cable will not last longer than a few hours who is responsible for the cost of replacing the cable.

At the end of the day I am keen to get UFB but Chorus seem to think it is impossible without going via my backyard, even though they have conduit and if they move the drop point(another option, which I know they have a permit from the council to do) it is about 5 meters to the house, even closer but this also they say is not an option. I am worried they will install the fibre and within the week the cable will be gone and I will be up for a lot of money to get it done again.

Does anyone know what the deal is or can point me to some reading around what happens if the cable keeps getting ruined after install?

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622 posts

Ultimate Geek
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Reply # 1900750 14-Nov-2017 16:35

Haha, these Chorus subbies are getting pretty lazy.

Aredwood

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Reply # 1901035 14-Nov-2017 23:32

Is the conduit that you refer to owned by Chorus?

kiwifidget

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Reply # 1901071 15-Nov-2017 08:48

I notice I am still being charged a monthly Wiring and Maintenance fee since having fibre installed.

So I would expect Chorus to cover the cost of any repair that may be required between the road and the house.

Life is too short to remove USB safely.

Behodar

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Reply # 1901072 15-Nov-2017 08:51

kiwifidget:

I notice I am still being charged a monthly Wiring and Maintenance fee since having fibre installed.

So I would expect Chorus to cover the cost of any repair that may be required between the road and the house.

I believe that Wiring and Maintenance is for internal wiring; I don't pay it but I had two (copper) external faults fixed for free.

Wheelbarrow01

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Spark NZ

Reply # 1901099 15-Nov-2017 09:35

kiwifidget:

I notice I am still being charged a monthly Wiring and Maintenance fee since having fibre installed.

So I would expect Chorus to cover the cost of any repair that may be required between the road and the house.

Wiring maintenance covers internal cabling inside the dwelling. Chorus owns and maintains the network up to the point of entry of the house (or to the ONT where fibre is installed).

If you have voice over fibre with integrated wiring, then paying wire maintenance could still be a good option. However if you have naked fibre broadband, or you only have one phone plugged directly into your ONT, then wiring maintenance is a waste of money and you should call your RSP to have it cancelled.

The views expressed by me are not necessarily those of my employer Spark NZ Ltd

kiwifidget

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Reply # 1901133 15-Nov-2017 10:24

Thanks for the clarification @wheelbarrow01

I do have voice over fibre, integrated wiring, and more than 1 phone (none plugged directly into the router).

So if somehow manage to damage the fibre run between my house and the road, I should expect to be charged for the repair?

Life is too short to remove USB safely.

puggy

59 posts

Master Geek
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Reply # 1901136 15-Nov-2017 10:33

Aredwood: Is the conduit that you refer to owned by Chorus?

I am assuming it is owned by Chorus as it goes from the roadside to under the house and carries the copper line. They have checked it was clear and managed to get a second rod through but have no interest in using it! They prefer the fence option.

nickb800

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Reply # 1901146 15-Nov-2017 10:54

If I were you I'd contract a sparky/labourer/handyman to bury a new conduit, and then get Chorus back to install in the conduit you provide. Might cost a few $100s

DarthKermit

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Reply # 1901178 15-Nov-2017 11:38

@puggy, are you able to post a few pics of your drive/section or an overhead pic?

deadlyllama

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Reply # 1901188 15-Nov-2017 12:06

3 people support this post

If your fence is in that bad shape and Chorus are being unhelpful, why not deliberately remove a few small sections of it? Then there's no fenceline for them to use...

InstallerUFB

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Reply # 1901189 15-Nov-2017 12:07

kiwifidget:

I notice I am still being charged a monthly Wiring and Maintenance fee since having fibre installed.

So I would expect Chorus to cover the cost of any repair that may be required between the road and the house.

That is being charged by your provider for 'your' internal wiring - nothing to do with Chorus

edit: i now see someone else has replied to this already

InstallerUFB

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Reply # 1901193 15-Nov-2017 12:12

puggy:

Aredwood: Is the conduit that you refer to owned by Chorus?

I am assuming it is owned by Chorus as it goes from the roadside to under the house and carries the copper line. They have checked it was clear and managed to get a second rod through but have no interest in using it! They prefer the fence option.

I assume when you say Chorus are not interested in using it, you are reffering to the Contractors contact and not actually the local rep from Chorus ?

If you need to escalate then insist on seeing the local Chorus Rep (he/She is the one the Contractors work for in your area)

Wheelbarrow01

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Reply # 1901198 15-Nov-2017 12:28

One person supports this post

kiwifidget:

Thanks for the clarification @wheelbarrow01

I do have voice over fibre, integrated wiring, and more than 1 phone (none plugged directly into the router).

So if somehow manage to damage the fibre run between my house and the road, I should expect to be charged for the repair?

That's a tricky one. I suspect that if the fibre cable has suffered damage from some sort of external force of your own making, then you would advise Chorus about it, but then contact your insurance company. Chorus would fix it and hopefully your insurance company would pay the costs. Likewise any contractor you hire (a gardener for example) would likely have indemnity cover should they accidentally dig through it etc.

If the cable on your property is severed in an earthquake or other act of god scenario, I'd expect Chorus to pick up the tab for the repairs as they would treat it as a network fault.

Don't take this as gospel - this is all very much only what I suspect would happen.

The views expressed by me are not necessarily those of my employer Spark NZ Ltd

Goosey

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Reply # 1901228 15-Nov-2017 12:49

Is this a shared drive and are you in a rear property?

Anyway they can simply trench next to the driveway in the garden?

froob

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Reply # 1901230 15-Nov-2017 12:52

When I signed up to UFB, I was given some Chorus end user terms, which included provisions around ownership and damage to the network.

I think this is them: https://www.chorus.co.nz/file-download/download/public/231

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