Just Changed Broadband Companies, Now What

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jackfry

227 posts

Master Geek

#28604 5-Dec-2008 13:15

Hey guys n gals,

First post, I was just wondering what do I do now? I have rang up and comfirmed with the company and everything that im now with them and they said it will take till Monday for the Modem to get here (which I already have one of) Is there anyway I can get connected up or do I have to wait for the modem?

Cheers :)

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2483 posts

Uber Geek

Trusted

#182281 5-Dec-2008 13:17

Not much to do right now until the modem comes.

You can use the time now to ensure your previous provider isn't still is charging you for broadband.

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jackfry

227 posts

Master Geek

#182289 5-Dec-2008 13:40

Yeah I made sure to cut off the other company broadband this morning. So even though I have a modem I have to use the one I get from my new provider??

manhinli

2483 posts

Uber Geek

Trusted

#182292 5-Dec-2008 13:41

You should be able to use the current modem you have (as long as the new ISP says you're able to connect)... what model is it? what ISP did it come from?

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nullmee

53 posts

Master Geek

#182293 5-Dec-2008 13:44

If they advised you that you are connected with them you can definatly use your modem to connect, you will just need to put the right username and password into that modem. So give your new ISP a call and see if they can create a username and password.

jackfry

227 posts

Master Geek

#182295 5-Dec-2008 13:47

Ok will give that a try. I changed from telstra-clear to xtra and my modem is the dynalink RTA1335

nullmee

53 posts

Master Geek

#182297 5-Dec-2008 13:58

If your with xtra then just put user@xtrabb.co.nz in the username field in the modem and abc123 for the password and you will be able to connect.

jackfry

227 posts

Master Geek

#182305 5-Dec-2008 14:29

nullmee: If your with xtra then just put user@xtrabb.co.nz in the username field in the modem and abc123 for the password and you will be able to connect.

nop tried that didnt work comes up saying "Connectiong through WAN Miniport(PPPOE) Error 678: The remote computer did not respond" I guess im either doing it wrong or doesnt work?

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Spyware

3761 posts

Uber Geek

Lifetime subscriber

#182317 5-Dec-2008 15:08

You are doing it really wrong. PPPoE connectoid has no relevance to the Xtra ADSL connection so should be deleted from computer. One can only assume that your current TCL connection is PPPoE and computer is doing authentication rather than the modem. Please advise.

ADSL modem needs configuring with username and password, PPPoA, VCMUX, VCI=100, VPI=0.

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jackfry

227 posts

Master Geek

#182325 5-Dec-2008 15:42

Oh ok sorry, so should i go to 192.168.1.1 and do it through that?

manhinli

2483 posts

Uber Geek

Trusted

#182327 5-Dec-2008 15:45

Yep, use the router to do it - better than getting the computer to do it.

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eXDee

4032 posts

Uber Geek

Trusted

#182328 5-Dec-2008 15:46

jackfry: Yeah I made sure to cut off the other company broadband this morning. So even though I have a modem I have to use the one I get from my new provider??

This may have not been a good idea depending on what you told them and how you dealt with it.
If you told telstraclear that you are changing providers and are leaving, hopefully they didn't disconnect your ADSL and will just stop billing you.
If you simply said cancel my broadband, i believe they may have put through to telecom wholesale a work order to cancel ADSL on your phone line. This means that your new ISP (telecom) will have to reconnect your ADSL, which will take longer than a simple provider switch, and if your exchange was full, you could even loose ADSL connection if the next person in the queue got it instead.
At least if i remember correctly, not sure?

Usually the best way to do it is to confirm the new connection is working, then call the old provider and say cancel the account.

jackfry

227 posts

Master Geek

#182330 5-Dec-2008 15:51

Oh ok well i actually havent rung them yet but I will take what you said into note lol :) Um any clues on how to do it through my modem on setting it up cause I have completely forgotten how I done it the first time.

insane

3236 posts

Uber Geek

ID Verified

Trusted

#182401 5-Dec-2008 23:35

well its a dynalink so

192.168.1.1

admin
admin

quick connect:
[your username]@xtrabb.co.nz : some random password as xtra with authenticate you anyway.

click 'connect'

done.... cant get a easier modem to setup.

stu28

273 posts

Ultimate Geek

#182801 8-Dec-2008 17:39

if [your username]@xtrabb.co.nz, does not work, try [your username]@xadsl.xtra.co.nz

nullmee

53 posts

Master Geek

#182861 8-Dec-2008 21:40

stu28: if [your username]@xtrabb.co.nz, does not work, try [your username]@xadsl.xtra.co.nz

Its actually [your username].xadsl@xtra.co.nz as the above will not work. You can actually connect with any username as long as it has @xtra.co.nz on the end of it.

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