Slingshot "Upgrade" leaves me with no phone or internet

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Slingshot "Upgrade" leaves me with no phone or internet

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#1548880 9-May-2016 20:13

Earbanean:
Thanks. So that's like the Vodafone Red Network then?

Exactly what it is - Vodafone's Red Network is just a Vodafone DSLAM set up in the local Exchange, instead of buying access off of someone else's DSLAM.

Anything I say is the ramblings of an ill informed, opinionated so-and-so, and not representative of any of my past, present or future employers, and is also probably best disregarded.

michaelmurfy

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#1548888 9-May-2016 20:41

I wouldn't call this an "upgrade" - often LLU equipment leaves the customer with a lower sync rate (especially so moving from a local cabinet). There are some cases where the move to LLU /might/ be beneficial but only if the customer was already served from the same building the LLU equipment is located. To me anyway it seems more like a cost cutting measure.

I would be interested to know what the customers sync rate was before, and after the "upgrade".

Michael Murphy | https://murfy.nz
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toejam316

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#1548902 9-May-2016 21:09

michaelmurfy:
I wouldn't call this an "upgrade" - often LLU equipment leaves the customer with a lower sync rate (especially so moving from a local cabinet). There are some cases where the move to LLU /might/ be beneficial but only if the customer was already served from the same building the LLU equipment is located. To me anyway it seems more like a cost cutting measure.

I would be interested to know what the customers sync rate was before, and after the "upgrade".

Yeah, but with how lines are designated in the system, it's pretty clear when a connection is fed out of a cabinet versus an exchange, and it's VERY unusual for an "upgrade" to happen from a cabinet port to a exchange port, and is generally resolved pretty quickly by a confused faultman. In my past few years, I've only come across it ONCE, and that was provisioned from the exchange, through the cabinet, and a further 10KM to the customer.

You will generally get a boost in speed on LLU versus Wholesale, because the SNR margin is much lower - usually 5-6dB versus (IIRC) 12dB off the Wholesale gear. Where the performance issues come in is usually with the lower tolerance for changes in line conditions, leading to more disconnects on a marginal line. For the average customer, it's a benefit.

Anything I say is the ramblings of an ill informed, opinionated so-and-so, and not representative of any of my past, present or future employers, and is also probably best disregarded.

yitz

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#1548911 9-May-2016 21:22

For the early unbundlers, it wasn't exactly their fault that Telecom Wholesale neglected to offer the option of UBA for unbundled cabinetised lines (UCLFS). Telecom were later fined by the Commerce Commission for the breach.

LLU is not only about broadband it allows ISPs to provide copper landline services straight from their MSANs without the need to resell Spark HomeLine this cost saving is especially important now copper prices have gone up.

michaelmurfy

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#1548960 9-May-2016 22:58

@toejam316 interesting. I've never been on a connection like this (been on UFB for 3 years now) and always served from Chorus gear so my post was more a wild assumption. I've seen it come up a few times now where a cabinitised customer would end up on gear at the exchange however it has indeed been normally resolved quickly.

I do however find it a little shady when a provider would change a customer like the OP had done but hopefully in his case it was an actual upgrade :)

richms

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#1548971 10-May-2016 00:07

It's an upgrade for the ISP's profits for sure ;)

Richard rich.ms

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#1549334 10-May-2016 15:11

One of the difficult aspects of this issue, is the intermittent nature of it. The connection has now been up OK since last night, with no drop outs I'm aware of. So I'm not sure if something has been tweaked or this is maybe just temporary. A Chorus tech did ring my wife with some questions this morning, but I'm not sure he actually changed anything.

It almost seems like we got dropped out when we were moved over to LLU gear (as you'd expect), but since then as other users have been moved over or something, that has somehow affected us temporarily. There's no real hard evidence behind that, but it just seems like something like that.

Anyway, it does seem OK at the moment. So hopefully it continues. Thanks for looking into this for us @quentinreade

NB, we haven't seen any marked increase or decrease in speed since moving to LLU. We have a bit of variability based on time of day etc, ranging between 7.0 - 8.5 Mb/s. So, it's hard to do an apples with apples before and after comparison. But it's not clearly better or worse.

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Earbanean

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#1549479 10-May-2016 19:56

So this goes on and on. The Slingshot tech rang me to say the Chorus guy did swap something out. My wife said internet had been up all day, so I said great, thanks. He said ring and ask for him personally if any further issues.

So when I get home, the internet is up, but it's only 1.5 - 2.0 Mbps. It used to be 7.0 - 8.5 Mbps. So I ring to talk to my friendly Slingshot guy. But I was on hold for so long - over 1 hour - the the battery on my phone handset died and I lost the call. Try to guess how angry I am right now. Slingshot is beyond terrible.

@quentinreade or someone can you look at this again and call me please.