New fibre speed boost only get half speed

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › New fibre speed boost only get half speed

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#1749832 28-Mar-2017 23:23

DarkShadow: Yeah you'll need a 7490, the 7390 is not powerful enough.

Thanks for providing your computer specs. Can you please try to copy a file between your computers to confirm the network cards can actually do a gigabit?

Except that some HDDs can't keep up with gigabit speeds, and local to local might be IPv6 and might have different performance profiles.

Technically, if you wanted to confirm local network speed you should host a file on a SSD on one machine and do a copy to nul: from the other machine, while monitoring CPU, disk queues etc, or get iperf and try TCP tests across the LAN.

Are you running any AV software? A firewall? what power management settings do you have in place?

The point is, as I have made many times, gigabit is so fast it highlights limitations in networks and PCs that previously haven't been an issue for even 200Mbit WAN links.

Of the dozen or so Fibre MAX 'performance' issues that have been escalated and I have looked at, about 11 ended up being in the customer network, precisely 1 was outside our network and there weren't any that were due to issues with the service design. (This isn't to say it's never happened - it's just that the particularly curly issues on Fibre MAX are raised to me and a couple of others, and this is our experience so far)

We have a golden system using a known Router and a known computer setup that we use in exceptional cases to prove there's nothing wrong with the network or PC/software. I don't know anything of consequence about 2D's network, but honestly I've heard very little about issues with gigabit from any major ISP.

The only cases I have seen where the windows 10 app didn't give great results were when the gig eth port was on a USB bus, or a shi**y chipset - or the router wasn't up to scratch. We even had one instance where replacing a cat5e cable with a new Cat6 cable dramatically improved performance.

It's also entirely possible that the 2D speedtest servers aren't up to scratch - I don't know.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Lorenceo

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#1749844 29-Mar-2017 00:44

I've seen the Auckland 2degrees speedtest.net server do 930/930Mbps on a business fibre line. Pretty sure one of the 2degrees reps has confirmed on this forum that their speedtest.net servers each sit on a 10gb link too.

Aredwood

3885 posts

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#1749849 29-Mar-2017 02:53

Just did a test now - got 713/505, testing using Firefox. I probably need to restart my router as well, It says that it has been 1 year and 3 months since it was last restarted. Im sure I have previously gotten around 940 down. Oh well - Im not going to complain about 700 down. Not having to restart the router all the time is itself bliss.

Jekkyl

84 posts

Master Geek

#1750038 29-Mar-2017 11:50

Talkiet:

DarkShadow: Yeah you'll need a 7490, the 7390 is not powerful enough.

Thanks for providing your computer specs. Can you please try to copy a file between your computers to confirm the network cards can actually do a gigabit?

Except that some HDDs can't keep up with gigabit speeds, and local to local might be IPv6 and might have different performance profiles.

Technically, if you wanted to confirm local network speed you should host a file on a SSD on one machine and do a copy to nul: from the other machine, while monitoring CPU, disk queues etc, or get iperf and try TCP tests across the LAN.

Are you running any AV software? A firewall? what power management settings do you have in place?

The point is, as I have made many times, gigabit is so fast it highlights limitations in networks and PCs that previously haven't been an issue for even 200Mbit WAN links.

Of the dozen or so Fibre MAX 'performance' issues that have been escalated and I have looked at, about 11 ended up being in the customer network, precisely 1 was outside our network and there weren't any that were due to issues with the service design. (This isn't to say it's never happened - it's just that the particularly curly issues on Fibre MAX are raised to me and a couple of others, and this is our experience so far)

We have a golden system using a known Router and a known computer setup that we use in exceptional cases to prove there's nothing wrong with the network or PC/software. I don't know anything of consequence about 2D's network, but honestly I've heard very little about issues with gigabit from any major ISP.

The only cases I have seen where the windows 10 app didn't give great results were when the gig eth port was on a USB bus, or a shi**y chipset - or the router wasn't up to scratch. We even had one instance where replacing a cat5e cable with a new Cat6 cable dramatically improved performance.

It's also entirely possible that the 2D speedtest servers aren't up to scratch - I don't know.

Cheers - N

I have done a network test between 2 of the PCs using Lan speed test util. Seems ok?

I'm not ruling out anything on my network but i'm running out of things to change.

AV - Windows 10 default and just windows firewall

Upgraded Drivers, changed all cables to new cat6, factory reset modem, disabled wifi and removed all devices except 1

Batman

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#1750053 29-Mar-2017 12:19

I love it when Spark techy guy in on 2D forum giving advice :)

Umm ... you do indeed have run out of things to change -

Without knowing much about fritzbox, assuming your PC is a top end model within the last 12 months then I'd say it's the "box" or lack of SSD - unless the "box" is known to do 1Gbps fibre fine. Do you have another router? Probably best to wait for 2D to help you out too ...

*i have a ROG Maximus 8 Hero Alpha and it does 1Gbps just fine when it's not downloading. but i doubt there'd be anything downloading at 400Mbps!

** are your network speed check the peak speed or average speed of 700-800Mbps?

Talkiet

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#1750055 29-Mar-2017 12:21

OK, at this stage I'd say that's a reasonable amount of local testing. Good luck with the escalation to 2D. I still doubt it's a service issue... If anything it's probably going to be an issue with latency or congestion elsewhere on the network between you and the speedtest server (rather than the access service)

One thing I should have asked earlier is whether there is any noticable difference by time of day, is it the same 24*7, or any worse between 8-10pm?

Cheers -N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Batman

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#1750057 29-Mar-2017 12:24

I note the latency is 8ms - that's a bit high for local server - where is OP located in relation to the server?

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coffeebaron

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#1750076 29-Mar-2017 12:43

Have you tested directly off the ONT?

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DarkShadow

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#1750088 29-Mar-2017 12:57

coffeebaron:

Have you tested directly off the ONT?

That would require running PPPoE on the computer though, wouldn't that not work very well at gigabit speeds?

Jekkyl

84 posts

Master Geek

#1750089 29-Mar-2017 13:02

Talkiet:

OK, at this stage I'd say that's a reasonable amount of local testing. Good luck with the escalation to 2D. I still doubt it's a service issue... If anything it's probably going to be an issue with latency or congestion elsewhere on the network between you and the speedtest server (rather than the access service)

One thing I should have asked earlier is whether there is any noticable difference by time of day, is it the same 24*7, or any worse between 8-10pm?

Cheers -N

Nah its the same no matter what time I run it

Jekkyl

84 posts

Master Geek

#1750094 29-Mar-2017 13:07

joker97:

I love it when Spark techy guy in on 2D forum giving advice :)

Umm ... you do indeed have run out of things to change -

Without knowing much about fritzbox, assuming your PC is a top end model within the last 12 months then I'd say it's the "box" or lack of SSD - unless the "box" is known to do 1Gbps fibre fine. Do you have another router? Probably best to wait for 2D to help you out too ...

*i have a ROG Maximus 8 Hero Alpha and it does 1Gbps just fine when it's not downloading. but i doubt there'd be anything downloading at 400Mbps!

** are your network speed check the peak speed or average speed of 700-800Mbps?

lol happy to take all advice atm =)

Its a highend PC - both PCs have SSD's that I tested to. I dont really have anyone to test else where as no one I know in Napier has shelled out for the speed boost. There's nothing else downloading on the network as get same result with everything disconnected.

Not sure whether the Lan speed test gives results on average or peak - its running thru a cheap switch to that PC thou (testing PC and fritz dont use the switch) not sure how that affects the lan test

Jekkyl

84 posts

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#1750096 29-Mar-2017 13:09

DarkShadow:

coffeebaron:

Have you tested directly off the ONT?

That would require running PPPoE on the computer though, wouldn't that not work very well at gigabit speeds?

No I haven't tested directly - didn't even think about it. Would need a bit of a how to probably

DarkShadow

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#1750126 29-Mar-2017 13:36

Jekkyl:

DarkShadow:

coffeebaron:

Have you tested directly off the ONT?

That would require running PPPoE on the computer though, wouldn't that not work very well at gigabit speeds?

No I haven't tested directly - didn't even think about it. Would need a bit of a how to probably

1. Plug computer into ONT

2. Enable VLAN tagging on ethernet card (google it)

3. Start PPPoE client using your 2d credentials

As I have alluded to though I don't think that will work very well either because of the PPPoE client in Windows isn't the best, but it's worth a shot.

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#1750128 29-Mar-2017 13:40

Jekkyl:

joker97:

I love it when Spark techy guy in on 2D forum giving advice :)

Umm ... you do indeed have run out of things to change -

Without knowing much about fritzbox, assuming your PC is a top end model within the last 12 months then I'd say it's the "box" or lack of SSD - unless the "box" is known to do 1Gbps fibre fine. Do you have another router? Probably best to wait for 2D to help you out too ...

*i have a ROG Maximus 8 Hero Alpha and it does 1Gbps just fine when it's not downloading. but i doubt there'd be anything downloading at 400Mbps!

** are your network speed check the peak speed or average speed of 700-800Mbps?

lol happy to take all advice atm =)

Its a highend PC - both PCs have SSD's that I tested to. I dont really have anyone to test else where as no one I know in Napier has shelled out for the speed boost. There's nothing else downloading on the network as get same result with everything disconnected.

Not sure whether the Lan speed test gives results on average or peak - its running thru a cheap switch to that PC thou (testing PC and fritz dont use the switch) not sure how that affects the lan test

If it's a high end PC - it's likely not the PC. As I said I have the Hero Alpha (alpha has wifi card) and it does the gig fine.

Maybe ask in another forum if the fritzbox can do 2d giga fibre fine?

Athlonite

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#1750130 29-Mar-2017 13:43

Jekkyl:

joker97:

I love it when Spark techy guy in on 2D forum giving advice :)

Umm ... you do indeed have run out of things to change -

Without knowing much about fritzbox, assuming your PC is a top end model within the last 12 months then I'd say it's the "box" or lack of SSD - unless the "box" is known to do 1Gbps fibre fine. Do you have another router? Probably best to wait for 2D to help you out too ...

*i have a ROG Maximus 8 Hero Alpha and it does 1Gbps just fine when it's not downloading. but i doubt there'd be anything downloading at 400Mbps!

** are your network speed check the peak speed or average speed of 700-800Mbps?

lol happy to take all advice atm =)

Its a highend PC - both PCs have SSD's that I tested to. I dont really have anyone to test else where as no one I know in Napier has shelled out for the speed boost. There's nothing else downloading on the network as get same result with everything disconnected.

Not sure whether the Lan speed test gives results on average or peak - its running thru a cheap switch to that PC thou (testing PC and fritz dont use the switch) not sure how that affects the lan test

I'm not with 2D but Orcon and have an gigabit connection and I also suffer from the same things you're seeing I think our problem is where we are my connection on speed test.net says i'm in Whangarei which is rubbish below is what I get from the local Now test server note it says ~550 miles which means it's gone from napier to whagarei and back to me

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