2degrees launches eSIM

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2degrees launches eSIM

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#2957858 22-Aug-2022 15:20

JStew:

Just keep in mind to use an eSIM, a SIM swap needs to be done (changing the SIM number from your physical SIM card to the eSIM). All of those stories you read both nationally and internationally of people having thousands of dollars stolen from their bank account due to banks using SMS for 2FA (don't get me started on that ...) affects eSIMs too. What's to say some crim doesn't get an eSIM QR code and asks for you phone number to be put on that eSIM. These crooks are clever and cunning and will find any angle possible to gain access to your 2FA methods. So while it seems like telcos operate in the dark ages by asking people to go to stores for an eSIM, just keep in mind the overhead that generates for them and they wouldn't be doing it without good reason - that reason being the SIM swap fraud mentioned above. Super annoying but a sad reality.

AU has passed laws that make telcos have set authentication requirements for set actions by telcos, which hopefully our govt will copy for here to sort out some of the issues with porting fraud happening. Only way they will learn is to get some very heavy penalties for failing to keep peoples numbers within their control.

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#2957863 22-Aug-2022 15:33

Did my sim swap today in store, no ID needed. We even talked about why you had to come in store (for security, to prevent fraud).

Took me 15 minutes to wait for the previous customer, 5 minutes for the guy to check it was the same as doing any other sim swap and 1 minute so set up on my phone.

A

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#2957888 22-Aug-2022 16:21

richms:

AU has passed laws that make telcos have set authentication requirements for set actions by telcos, which hopefully our govt will copy for here to sort out some of the issues with porting fraud happening. Only way they will learn is to get some very heavy penalties for failing to keep peoples numbers within their control.

I fundamentally disagree with this. Don't get me wrong, telcos are accountable for protecting their customer's privacy and data but that shouldn't extend to other industries or businesses. The banks aren't paying telcos (nor have they signed any commercial agreements) to act as their security - so it's absurd to make them accountable for that security. As mentioned previously, banks (or any other business for that matter) should be using other 2FA measures to protect their own systems such as mobile apps. Banks have just assumed that it's okay to rely on telco's SMSC infrastructure and built entire authentication processes around that but haven't funded, to my knowledge, any of the security measures around it. It would be similar to you have a house in front of mine with a gate and blaming you for a break-in to my property because your fence wasn't up to scratch.

It also seems that that law isn't in affect in Australia as yet, Optus doing a poor job of authentication and SIM swap security here: https://www.news.com.au/finance/money/costs/sydney-man-wakes-up-to-find-he-had-lost-52000-in-terrifying-phone-hack/news-story/3ffd94e41142776b5ac336c55f09dd06

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#2959227 25-Aug-2022 12:24

Spark still have a much easier process when signing up, was able to do it while Roaming from AU and get an esim delivered by email in minutes.

2D require you to be in NZ and visit a store which means anyone residing in AU who wants/needs an NZ number is limited to Spark esim as 2D and Voda won't send out sims/esims to AU.

Shame, not that I hate Spark but would like to have options.

Seems half of esims whole purpose of signing up and getting an esim delivered via an app or at worse email is lost on most telcos in the Pacific.

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#2959228 25-Aug-2022 12:27

midiii:
Spark still have a much easier process when signing up, was able to do it while Roaming from AU and get an esim delivered by email in minutes.

2D require you to be in NZ and visit a store which means anyone residing in AU who wants/needs an NZ number is limited to Spark esim as 2D and Voda won't send out sims/esims to AU.

Shame, not that I hate Spark but would like to have options.

Seems half of esims whole purpose of signing up and getting an esim delivered via an app or at worse email is lost on most telcos in the Pacific.

I’m not sure why NZ mobile providers didn’t follow how Aus and the USA have done it . They are able to transfer their physical sim to eSIM using the mobile providers app.

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#2960282 27-Aug-2022 19:27

I got my number changed to an eSIM in the Dunedin store today. Was quick and easy. Cost $5 to do.

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#2965869 11-Sep-2022 13:41

For kicks and giggles, I purchased a 2D prepaid connection today.

Process went:
- staff member took a fresh physical sim and placed it in store phone.
- staff member then called 200 to activate the connection.
- staff member then did a sim swap to an esim. The ‘esim’ is a physical card with a sealed flap covering the QR code.
- paid and activated the esim by scanning the QR code.
- physical sim was binned.
- left store with esim card with QR code, and packaging of the former physical sim. Total time: approx 5 minutes.

Post-mortem:
- Considerably faster to provision than Spark (5 mins vs 30 mins of staff member time) . A lot less clicking required by the store staff. A while ago, I did a similar exercise with Spark and it took nearly 30 minutes for the store member to complete (in store).
- However must be considerably more wasteful- I hope those physical sims get recycled or go into ewaste.

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#2966518 13-Sep-2022 10:03

lxsw20:

I got my number changed to an eSIM in the Dunedin store today. Was quick and easy. Cost $5 to do.

Completely forgot about the $5 bit, would have saved me a trip across town right before pay day xD

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#2969069 16-Sep-2022 12:12

https://eftm.com/2022/09/vodafone-pioneers-convert-to-esim-on-iphone-in-australia-heres-how-it-works-227236/amp

@bameron will this option be coming anytime soon?

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#2969436 17-Sep-2022 13:35

Moved my personal mobile number to 2degrees eSIM today in Takapuna Shore city very fast and simple process only took matter of minutes....

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#2969440 17-Sep-2022 14:40

Linux: Moved my personal mobile number to 2degrees eSIM today in Takapuna Shore city very fast and simple process only took matter of minutes....

Do you need to make an appointment or just go in?

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#2969444 17-Sep-2022 14:55

@eracode I just walked on up no appointment was sooooo easy

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#2980818 12-Oct-2022 07:03

My latest 2degrees invoice has a line item ' eSIM ' $0.00

I wonder why the invoice requires a line item for having a eSIM active?

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#2980828 12-Oct-2022 08:38

I'm just eagerly awaiting the news that I can activate eSIM on my wearable device.

I am looking forward to going phone-free with just my Apple Watch when I go mountain biking or walk my dog.

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#2981864 12-Oct-2022 10:26

Handsomedan:

I'm just eagerly awaiting the news that I can activate eSIM on my wearable device.

I am looking forward to going phone-free with just my Apple Watch when I go mountain biking or walk my dog.

As soon as 2degrees activates eSIM for wearables I will be moving from Spark. Right now it's the only thing holding me back from moving. I've gotten used to not bringing my iPhone everywhere, it's really handy having that cellular connectivity on the watch.

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