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Slingshot:Slingshot:richms: Uhoh I have ended up with a nokia 2630 not a 2730 somehow. Dont know how that happened. Unless it was because I signed up online and not over the phone as the site now required.
Dont' open the packaging and contact the call centre to advise.
We'll re-ship the correct one.
Double and triple checked the system. Looks like you picked the wrong phone.. all good, just contact us to swap it.
HiK1000716: Well I was supposed to receive my SIM/phone today and it never arrived, haven't even got the email with the tracking numbers. :-(
weetbix123: Hi, wondering if someone from slingshot can look into my account for me please? i signed up online for the deal but im confused if I will get the 20/mins month and 100 txt . I can pm my account number.
thanks:)
DeroyBoy: I also signed up online using the link that was on the page detailing the offer including 100 free text and 20 free minutes per month. I assume I will get them.
If not then it seems a bit rich that Slingshot is telling people there rights under the Consumer Guarantees Act but ignoring the Fair Trading Act at the same time.
Slingshot:DeroyBoy: I also signed up online using the link that was on the page detailing the offer including 100 free text and 20 free minutes per month. I assume I will get them.
If not then it seems a bit rich that Slingshot is telling people there rights under the Consumer Guarantees Act but ignoring the Fair Trading Act at the same time.
All customers that sign up will receive the offer as stated (signed up online or not). We've also setup a clean up process to double check all accounts. No one will miss out.
In terms of why we changed it, it's due to the bug and the time taken to fix it. So a decision was made to send everyone via a single channel after the offer was released, rather than fix it on the fly...during a campaign. Not a good idea as could cause more problems.
Essentialy damage control given the demand we're receving.
HiK1000716: Well I was supposed to receive my SIM/phone today and it never arrived, haven't even got the email with the tracking numbers. :-(
zkcow: Has there been wicked demand for this over the last day?
A family member rang last night just before 10pm and got signed up straight away - must have kept the poor girl on until well past closing time. Anyway, I rang tonight and was told they'd have to take my name and get someone to call back due to heavy demand!
I can see why though - this is a pretty awesome deal.
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