Hey guys

I had fibre installed in the New Year with Slingshot. At first they connected me with the 30mbps plan, a couple of weeks later and half 4-5 phone calls later I managed to get switched to the 100mbps unlimited plus plan that I had initially asked for. The problem is that the max speeds I get is about 27mbps download and 40mbps upload. So my upload is at about the right rate, but the download is less than a third of what is expected. I've been talking to a gentleman at Slingshot for several weeks now who is trying to get this speed issue resolved but we've had no luck so far. I've had a second router send out to make sure the first one wasn't faulty. No change with that one. Anyone here know what may be causing the problem? Slingshot have said that they'll release me from my contract if they can't fix it, so I'll be switching to Snap if it cannot be resolved. 

I'm in Dunedin, tried over ethernet and wireless. The router Slingshot uses for fibre is the TriplePlay150.