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4 posts

Wannabe Geek

#140802 20-Feb-2014 17:23
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Hey guys

I had fibre installed in the New Year with Slingshot. At first they connected me with the 30mbps plan, a couple of weeks later and half 4-5 phone calls later I managed to get switched to the 100mbps unlimited plus plan that I had initially asked for. The problem is that the max speeds I get is about 27mbps download and 40mbps upload. So my upload is at about the right rate, but the download is less than a third of what is expected. I've been talking to a gentleman at Slingshot for several weeks now who is trying to get this speed issue resolved but we've had no luck so far. I've had a second router send out to make sure the first one wasn't faulty. No change with that one. Anyone here know what may be causing the problem? Slingshot have said that they'll release me from my contract if they can't fix it, so I'll be switching to Snap if it cannot be resolved. 

I'm in Dunedin, tried over ethernet and wireless. The router Slingshot uses for fibre is the TriplePlay150. 

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5935 posts

Uber Geek

Lifetime subscriber

  #991238 20-Feb-2014 17:23
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.



If you are posting regarding DSL speeds please check that



- you have reset your modem and router



- your PC (or other PCs in your LAN) is not downloading large files when you are testing


- you are not being throttled by your ISP due to going over the monthly cap



- your tests are always done on an ethernet connection to the router - do not use wireless for testing



- you read this topic and follow the instructions there.



Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:



- Your ISP and plan



- Type of connection (ADSL, ADSL2, VDSL)



- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)



- Your general location (or street)



- If you are rural or urban



- If you know your connection is to an exchange, cabinet or conklin



- If your connection is to a ULL or wholesale service



- If you have done an isolation test as per the link above



Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.



A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.



I recommend you read these two blog posts:



- Is your premises phone wiring impacting your broadband performance? (very technical)



- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.


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2036 posts

Uber Geek


  #992751 23-Feb-2014 13:03
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Have you checked the advice in this thread?

Do you get the same cumulative speed if you do speedtests concurrently on 2 computers? I expect Slingshot would have got you to test this already...

Time to find a new industry!


4 posts

Wannabe Geek

  #992874 23-Feb-2014 16:49
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Thanks for the reply.

Yeah, a few weeks ago they got me to run rests on a wired device and a wireless. It's the same speed regardless.

The average speed is 12-14mbps. And I'm on their 100mbps plan. I'm not even getting close to 30mbps 90% of the time.


4 posts

Wannabe Geek

  #993778 25-Feb-2014 01:16
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Turns out that Chorus hadn't configured the ONT properly. All fixed now.

I've gotta say that the customer service I've received from Slingshot to troubleshoot this problem has been beyond excellent.

3002 posts

Uber Geek

ID Verified

  #993779 25-Feb-2014 01:25
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Just makes you wonder how many others out there are getting far lower fibre speeds than expected and don't know it.... Might benefit the ISPs but how many average users will notice given its still quicker than what they would have experienced prior

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