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8025 posts

Uber Geek
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Topic # 194908 29-Mar-2016 16:47
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Wondering if anyone has seen this problem before where Outlook 2016 ignores the reply-to email header?


Contact email from the clients website sets the: from, to and reply-to headers


To: sales@*********.com
From: Website <sales@*********.com>
Reply-To: Someone <someone@*********.com>


When the recipient hits reply on the email in Outlook 2016 the reply is being populated with the From address instead of the Reply-To address.


I can't see any obvious settings that control this behavior in Oulook and also couldn't replicate the problem on a different machine with a fresh Outlook install.


Any ideas?

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544 posts

Ultimate Geek
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  Reply # 1522394 29-Mar-2016 17:44
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Had a problem with an older version of Outlook and the Reply-To.


People were replying to my From address, even though I filled in my Reply-To address I wanted recipients to reply to.


Found that if I logged into my Outlook account using my alias address (rather than my primary Outlook login) then the Reply-To address was correctly used.


Recipients then correctly replied to the Reply-To I wanted.


Hope that all makes some sense. :-)












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Uber Geek
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  Reply # 1525607 4-Apr-2016 10:28
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Unfortunately in this case it isn't a problem with email sent from Outlook to other people (or with Office 365 or


This user's Outlook 2016 is populating the To: field with the From: address (instead of the Reply-To address) when they reply to a recieved email.


Must be a setting or bug in Outlook 2016 somewhere.

133 posts

Master Geek
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  Reply # 1525647 4-Apr-2016 10:43
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Hey Ragnor,


Have you tested this out with other emails?


Has this only started happening recently?

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Uber Geek
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  Reply # 1525648 4-Apr-2016 10:43
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Are you using exchange online/exchange OR dirty old pop/imap?


If exchange: Is the reply to address an alias in exchange, or is it a whole 'nother domain?

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Uber Geek
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  Reply # 1525676 4-Apr-2016 10:59
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Is Office 2016 fully patched?  Could be a bug in the factory release or introduced in a recent patch.

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8025 posts

Uber Geek
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  Reply # 1526624 6-Apr-2016 00:51
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It's definitely a problem with the client itself (Outlook 2016) but only that user's client. I couldn't replicate it in on another pc/install. The same email from their website is fine in gmail and other clients like Thunderbird so the email headers are correct.


In the end I told them to contact Microsoft Office support, see what happens.

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