Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


8025 posts

Uber Geek
+1 received by user: 387

Trusted
Subscriber

Topic # 194908 29-Mar-2016 16:47
Send private message

Wondering if anyone has seen this problem before where Outlook 2016 ignores the reply-to email header?

 

Contact email from the clients website sets the: from, to and reply-to headers

 

To: sales@*********.com
From: Website <sales@*********.com>
Reply-To: Someone <someone@*********.com>

 

When the recipient hits reply on the email in Outlook 2016 the reply is being populated with the From address instead of the Reply-To address.

 

I can't see any obvious settings that control this behavior in Oulook and also couldn't replicate the problem on a different machine with a fresh Outlook install.

 

Any ideas?


Create new topic
544 posts

Ultimate Geek
+1 received by user: 52

Lifetime subscriber

  Reply # 1522394 29-Mar-2016 17:44
Send private message

Had a problem with an older version of Outlook and the Reply-To.

 

People were replying to my From address, even though I filled in my Reply-To address I wanted recipients to reply to.

 

Found that if I logged into my Outlook account using my alias address (rather than my primary Outlook login) then the Reply-To address was correctly used.

 

Recipients then correctly replied to the Reply-To I wanted.

 

Hope that all makes some sense. :-)

 

 

 

Cheers

 

 

 

 

 

 





Gordy



8025 posts

Uber Geek
+1 received by user: 387

Trusted
Subscriber

  Reply # 1525607 4-Apr-2016 10:28
Send private message

Unfortunately in this case it isn't a problem with email sent from Outlook to other people (or with Office 365 or outlook.com).

 

This user's Outlook 2016 is populating the To: field with the From: address (instead of the Reply-To address) when they reply to a recieved email.

 

Must be a setting or bug in Outlook 2016 somewhere.


133 posts

Master Geek
+1 received by user: 22


  Reply # 1525647 4-Apr-2016 10:43
Send private message

Hey Ragnor,

 

Have you tested this out with other emails?

 

Has this only started happening recently?


1388 posts

Uber Geek
+1 received by user: 357


  Reply # 1525648 4-Apr-2016 10:43
Send private message

Are you using exchange online/exchange OR dirty old pop/imap?

 

If exchange: Is the reply to address an alias in exchange, or is it a whole 'nother domain?


2401 posts

Uber Geek
+1 received by user: 702

Trusted
Lifetime subscriber

  Reply # 1525676 4-Apr-2016 10:59
Send private message

Is Office 2016 fully patched?  Could be a bug in the factory release or introduced in a recent patch.





"4 wheels move the body.  2 wheels move the soul."

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams



8025 posts

Uber Geek
+1 received by user: 387

Trusted
Subscriber

  Reply # 1526624 6-Apr-2016 00:51
Send private message

It's definitely a problem with the client itself (Outlook 2016) but only that user's client. I couldn't replicate it in on another pc/install. The same email from their website is fine in gmail and other clients like Thunderbird so the email headers are correct.

 

In the end I told them to contact Microsoft Office support, see what happens.


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Hawaiki Transpacific cable ready-for-service
Posted 20-Jul-2018 11:29


Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40


Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36


Microsoft ices heated developers
Posted 6-Jul-2018 20:16


PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45


Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40


Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.