Two years ago I purchased a LogMeIn subscription. I used it to do remote support for a family member. It was excellent for being able to remotely resolve whatever computer problems she had, such as unmuting the computer :-) Sadly she passed away so I no longer have a requirement for LogMeIn. Today I get an e-mail message telling me my two-year subscription was about to run out and unless I cancelled my subscription. Went online and tried to work out how to cancel my subscription. 10 minutes of frustration I couldn't see any way to cancel. So I thought I would delete my credit-card details. No can do!  This is not possible.  

I resorted to changing my address to "CANCEL DO NOT RENEW".

I did an internet search on "LogMeIn subscription cancellation" and discovered a torrent of people in similar situations who were frustrated at being unable to cancel their subscriptions.  Support tickets went unanswered.  Some even resorted to cancelling their credit card in frustration.

I re-read the e-mail from LogMeIn and said, in small print, that I should call a US number if I wished to cancel my subscription. So I bit the bullet and luckily got through reasonably quickly.  The first question was "What is your address?"  LOL.  Anyway, eventually I was able to cancel my subscription - or at least I think I have as I have not received tthe promised e-mail confirmation of my cancellation.

I can't recall a more difficult process to cancel a subscription for anything ever than LogMeIn. It is appalling and surely w not be legal in any other jurisdiction that the US.  I know it is important for vendors to retain customers, but surely not by hand-cuff like cancellation processes.

I see that LogMeIn now own LastPass. Glad I went with 1Password after this expereience!

tl;dr - the only way to cancel a LogMeIn susbcription is to call a US number.