Lag Spikes - Vodafone dont seem to be able to help

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Lag Spikes - Vodafone dont seem to be able to help

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383 posts

Ultimate Geek

#719888 20-Nov-2012 07:35

RGoodall: I have been looking for something like this for the last 2 weeks when my problem started, I am experiencing the exact same issues you are. I play warcraft 3 ( a 12 year old game) I have run this game on 2 computers at the same time on 64kps before when i went over my data cap.

As of 2 weeks ago between high congestion times as vodafone has been calling it my ping has been spiking massively and is very hard for me to show them except in everytest it lags then shows a massive drop the it shoots up high straight after ( never changes my ms though), Until the other night i ran one and i got screen shot to prove to vodafone what is happening.

In this speed test it showed my 501ms, They really struggled to explan this, I have talked to their faulting team for nearly 4 hours over the last few days and the customer serivice team for nearly 15 hours overs the last 2 weeks, They have run every test they can think of, Changed every setting they can think of......BUT STILL NOTHING.

The one thing i am waiting on now if a new modem which is on its way to me now and i hope that is the problem, Im also running the white HG556a modem.

I will post on here when i get the new modem and let you know if that is the issue.

( I have also been explained to me by some tech guy's, NOT FROM VODAFONE. That if vodafone has oversold its bandwidth then that could be causing the issue, Because it only happens in peak time's eg: 5.30-11.30pm everynight of the week and most of saturday and sunday. Im very sure that could be the problem, But fat chance of vodafone saying yes we oversold our bandwidth to make higher profits and your internet cannot be fixed because of this.)

Hope this helps

P.S - Tryed to upload the screen shot of 501ms, File size was to large and if i make it smaller it might not be viewable

Firstly the oversold bandwith theory doesn't make sense when you are already capped down to 64kbit bandwidth. If you go back over various threads of ISP's when they don't have enough bandwidth you tend to see drops in throughput at the high end. Additionally if you care to take a look at the independant reports on VF's throughput at peek times you may notice that VF rates consistently high. (www.truenet.co.nz) This would not be possible if VF did not have enough bandwidth.

I would suggest using some sort of network monitor software to look at what sort of useage your computers experiences when it has this problem. When you are limited to 64kbit it doesn't take much to cause a lag spike. I'm not even talking really obvious stuff like downloads in the background but something as subtle as a program sending a query to a server to see if an update is available.

Please note: I have a professional bias towards Vodafone.

RGoodall

18 posts

Geek

#719905 20-Nov-2012 08:31

I think youve mis-read what i was talking about when i mentioned 64kps, I was saying i know that i can run this game i play on two computers on a connection of 64kps as i have done this before when i went over my data caps. Ive been having the lag issue over the last 2 weeks and i have used about 10% of my 40g data cap. And im sure the vodafone fault team wouldve picked up if that was the problem, And im sure i wouldve aswel.

The issue i am having is not that simple afew different vodafone techs have told me different things.

1/ A leak between my line and someone else and it has moisture causing them to arc out (then other techs have said no way can that be the problem, And if it was it would be nearly impossible to find.)

2/My modem (waiting on a new one.)

3/ Something to do with the fiber cable running to the cabinets near me and then normal cable to my house, And the problem is unfixable until june next year when i get fiber in my area (other techs have again said no way could that be it.)

So it seems im just running around without a clue what is going on and if vodafone does know they arent keen to tell me for some reason eg: overselling bandwidth, Now if this was a myth as you say then how could it actually be possible?? I know it is possible, and if it is the case then vodafone would really not be keen at all to release that information

johnr

19282 posts

Uber Geek
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#719906 20-Nov-2012 08:35

It's nothing related to over selling of bandwidth!

freitasm

BDFL - Memuneh
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Geekzone

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#719912 20-Nov-2012 08:48

#3 is only a problem if you are in the wrong configuration - read this to understand.

In other words your account would have to be configured for the Red Network but your connection is to a cabinet.

But *BEFORE* you can go down that path...

1. Have you installed the update JohnR recommend?

2. Have you done an isolation test (as in unplugging EVERY device from the wiring including phones, alarms, fax and connected the modem to the first point after the line enters the house)?

Unless you have done your homework then we at Geekzone can't help much.

RGoodall

18 posts

Geek

#719931 20-Nov-2012 09:18

Ive done all of it, Ive been talking to vodafone faulting team and their techs for the last 2 weeks an ive tryed everything, Im waiting for a new modem to arrive to see if that is the problem.

If all else fails then i think someone will have to come and physically test the lines or whatever they can do.

Im completely at a lose to what has gone wrong, It happened literally straight after vodafone had their fault with broadband and fixedline homeline around 2 weeks ago in my area (Forrest Hill, North Shore). But ive been told that no way is it possible that had anythig to do with it.

Before than id never had a speed or lag issue at all. But if vodafone says its nothing to do with it then i cant really argue with them as i dont know what fault they had over 2 weeks ago.

Jaxar

383 posts

Ultimate Geek

#719957 20-Nov-2012 09:56

RGoodall: I think youve mis-read what i was talking about when i mentioned 64kps, I was saying i know that i can run this game i play on two computers on a connection of 64kps as i have done this before when i went over my data caps. Ive been having the lag issue over the last 2 weeks and i have used about 10% of my 40g data cap. And im sure the vodafone fault team wouldve picked up if that was the problem, And im sure i wouldve aswel.

You are correct I misunderstood the issue to be occurring when you are rate limited. Any signs of packetloss or just ping spikes?

Please note: I have a professional bias towards Vodafone.

RGoodall

18 posts

Geek

#719963 20-Nov-2012 10:21

after about the 6th tracert and pass ping it showed a 1% packet loss in the nodes or something rather, The fault team guy ive been dealing with said it shouldnt be losing it at all and its odd because im about 500cm away from the phone jack and my modem is cabled to my computer and sits on top of my computer, I do have 3 pc's in the house though 2 are cabled and 1 is wifi, Ive done all isolation test though and its the same with all.

Im confusing alot of people with this lol, No one can work it out.

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Jaxar

383 posts

Ultimate Geek

#719984 20-Nov-2012 11:00

A lot of faults an ISP deals with are really predictable once you have some experience some problems however require a bunch of time and careful step by step process of elimination. You seem to have the later.

Please note: I have a professional bias towards Vodafone.

AndrewMac

83 posts

Master Geek

#720220 20-Nov-2012 16:55

Why would VF oversell bandwidth? That would lose them far more customers than it would be worth.

RGoodall

18 posts

Geek

#720283 20-Nov-2012 18:40

Yes it would, Only if people would be able to notice, Id say most people that use vodafone broadband is for surfing the web and not gaming. The main reason i notice it is because i game. But surfing the web sometimes the page takes awhile to load and thats chased by the lag spike im getting.

Demeter

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Ultimate Geek

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One NZ

#721988 23-Nov-2012 18:18

Just wanted to add to this conversation as I've seen this particular fault come through my area and I've had a look at the line in question. The line itself is fine - there is no noticeable errors of any kind and the line stats are clean. There is also no evidence of congestion on the node during the time when lag spikes crop up.

Unfortunately the pathpings and traceroutes we have on file appear to have been done while connected wirelessly, so are not 100% accurate.

I know this is super-tedious but I would really like to help if I can, so it would be awesome if anybody experiencing this issue could provide the following in this thread:

Are you on the VF Red Network or on a Wholesale connection?
General location (suburb)
At least two pathping and traceroute results during off-peak times when the connection appears to be normal
At least two pathping and traceroute during peak times when the connection appears to be lagging
Details of your LAN connection - are you wireless or wired?
The name of the game you are playing at the time this is happening
Timestamps
What else is happening on your computer or network at the time? How many users? Doing what?

We have a ticket open with our Technology team for this and I'm hoping that if we provide them as much evidence as possible we can get this sorted out.

freitasm

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Geekzone

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#721999 23-Nov-2012 18:37

Demeter: Unfortunately the pathpings and traceroutes we have on file appear to have been done while connected wirelessly, so are not 100% accurate.

Daaaaaaaamn, Why do people insist in using WiFi when testing faults?

RGoodall

18 posts

Geek

#722023 23-Nov-2012 19:50

Demeter: Just wanted to add to this conversation as I've seen this particular fault come through my area and I've had a look at the line in question. The line itself is fine - there is no noticeable errors of any kind and the line stats are clean. There is also no evidence of congestion on the node during the time when lag spikes crop up.

Unfortunately the pathpings and traceroutes we have on file appear to have been done while connected wirelessly, so are not 100% accurate.

I know this is super-tedious but I would really like to help if I can, so it would be awesome if anybody experiencing this issue could provide the following in this thread:

Are you on the VF Red Network or on a Wholesale connection?
General location (suburb)
At least two pathping and traceroute results during off-peak times when the connection appears to be normal
At least two pathping and traceroute during peak times when the connection appears to be lagging
Details of your LAN connection - are you wireless or wired?
The name of the game you are playing at the time this is happening
Timestamps
What else is happening on your computer or network at the time? How many users? Doing what?

We have a ticket open with our Technology team for this and I'm hoping that if we provide them as much evidence as possible we can get this sorted out.

Well to answer your question, I'm on the vf red network, I'm in Forrest hill, North shore.
I've run 7 path-pings and trace-routes. only in 1 test has it shown packet loss.
I'm hardwired where i have run my tests from.
I play Warcraft 3 (12 year old game) but i have run it on counter strike aswel, The problem is also in surfing the net aswel but the gaming makes it more obvious.
The timing is usually between 5.30pm and 11.30pm weeknights and most of the day Saturday and Sunday.

I have 3 pc's 2 wired and 1 wireless, I've done the isolation test on them all with the same problem.
Hope this helps.

lucky015

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Ultimate Geek

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#722057 23-Nov-2012 21:52

RGoodall:
Demeter: Just wanted to add to this conversation as I've seen this particular fault come through my area and I've had a look at the line in question. The line itself is fine - there is no noticeable errors of any kind and the line stats are clean. There is also no evidence of congestion on the node during the time when lag spikes crop up.

Unfortunately the pathpings and traceroutes we have on file appear to have been done while connected wirelessly, so are not 100% accurate.

I know this is super-tedious but I would really like to help if I can, so it would be awesome if anybody experiencing this issue could provide the following in this thread:

Are you on the VF Red Network or on a Wholesale connection?
General location (suburb)
At least two pathping and traceroute results during off-peak times when the connection appears to be normal
At least two pathping and traceroute during peak times when the connection appears to be lagging
Details of your LAN connection - are you wireless or wired?
The name of the game you are playing at the time this is happening
Timestamps
What else is happening on your computer or network at the time? How many users? Doing what?

We have a ticket open with our Technology team for this and I'm hoping that if we provide them as much evidence as possible we can get this sorted out.

Well to answer your question, I'm on the vf red network, I'm in Forrest hill, North shore.
I've run 7 path-pings and trace-routes. only in 1 test has it shown packet loss.
I'm hardwired where i have run my tests from.
I play Warcraft 3 (12 year old game) but i have run it on counter strike aswel, The problem is also in surfing the net aswel but the gaming makes it more obvious.
The timing is usually between 5.30pm and 11.30pm weeknights and most of the day Saturday and Sunday.

I have 3 pc's 2 wired and 1 wireless, I've done the isolation test on them all with the same problem.
Hope this helps.

Quick note, I see you have mentioned experiencing similar or the same issues with web browsing, Have you tried manually entering in confirmed correct Vodafone DNS servers? Just something I noticed earlier today.

203.109.129.67
203.109.129.68

Demeter

709 posts

Ultimate Geek

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One NZ

#722808 26-Nov-2012 08:10

RGoodall, I see you spoke with one of my colleagues yesterday and he noted that you've seen an improvement in your line performance over the last couple of days. Can you please confirm if this issue still exists?

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