MySky HD box sound problem

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gjdavies75

79 posts

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#166013 27-Feb-2015 17:19

I have an odd sound problem with my MySKy HD box.
I get intermittent, very short sound drop-offs. It happens most often on TV3, but also on Soho and Sky Sports (these are, I guess, the channels I watch most often).
Once the problem starts it becomes more frequent.
The only solution is to flick the box into 'standby mode' and back on. Once this is done, I can guarantee (usually!) several hours of problem free viewing.

Fully turning the power off for a short while also works.

Has anyone else had this sound 'artefact'?
Do I need to persuade Sky to give me a new box?
(I've had it 18 months; the problem was unchanged before & after moving house).

Jase2985

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#1248041 27-Feb-2015 20:00

how is it connected to other devices, ie home theatre and TV etc

ZollyMonsta

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#1248083 27-Feb-2015 20:54

I'm guessing you have an HDMI hookup. What is the MySky HDMI resolution set to?

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gjdavies75

79 posts

Master Geek

#1248124 27-Feb-2015 22:40

Connected to the TV only via HDMI.

When I check the Sky box settings, HD output resolution is set to 'Auto'.
The sound artefact happens equally on HD and non-HD channels.

ZollyMonsta

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#1248130 27-Feb-2015 23:15

Just for curiosity sake, change it to output 1080i or even 720p. See if that makes a difference.

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gjdavies75

79 posts

Master Geek

#1248235 28-Feb-2015 09:40

ZollyMonsta: Just for curiosity sake, change it to output 1080i or even 720p. See if that makes a difference.

I'll give it a go and let you know.

Have you come across similar problems?

Would a good quality HDMI cable make a difference?

ZollyMonsta

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#1248273 28-Feb-2015 10:33

I've seen problems over HDMI when something is set to 1080p. Even though the TV says it is capable of handling it.
Found knocking back the resolution would cure problems.

Not sure if a new HDMI cable would fix it. Certainly wouldn't spend $$s on a HDMI Cable

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wingbat45

233 posts

Master Geek

#1248326 28-Feb-2015 11:37

TAKE A PHOTO BEFORE YOU UNPLUG ANYTHING
Check the HDMI settings
tv3 has a known issue with DOLBY for some reason
MPG/PCM works best.
make sure if its optical that the ends are seated correctly, actually apply that logic across all cables.

Best way to make sure sky decoder is not faulty connect mysky to the tv directly and bypass any amps, and if the amp is connected the tv still take note of where the connection is then remove it (Take a photo before you do this). If the sound bug pops up then there is an issue between the box and the tv. if not then look at the amp link with some suspicion.

I would look at the possibility of it being:

HDCP - yes it causes issues even when it says HDCP Successful

DECT - Even if its not something in your house it can cause issues, e.g. Neighbours router or cordless phone.

But just my thoughts.

TAKE A PHOTO BEFORE YOU UNPLUG ANYTHING

good luck!

Sharesies

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Spyware

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#1248333 28-Feb-2015 11:40

ZollyMonsta: I've seen problems over HDMI when something is set to 1080p. Even though the TV says it is capable of handling it.
Found knocking back the resolution would cure problems.

Not sure if a new HDMI cable would fix it. Certainly wouldn't spend $$s on a HDMI Cable

mySky HDi can't do 1080p.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

gjdavies75

79 posts

Master Geek

#1248562 28-Feb-2015 17:57

A quick update: have changed the HDMI output setting from 'auto' to 1080.
So far so good (although I am watching the cricket rather than TV3 at the moment).

@wingbat: no amps or any other sound equipment, just the Sky box connected direct to the TV.

@spyware: funnily enough the 1080 setting seems to be going well so far.

I may try turning the Dolby setting off next time I'm watching TV3.

I'll update on progress!

gjdavies75

79 posts

Master Geek

#1249324 2-Mar-2015 11:43

No, changing the HDMI output to a lower setting hasn't solved it.

I am using an older TV(Samsung) , but have a newer TV that I may try instead to see if it improves the problem.
TV3 is the worst offender for the sound artefact, but happens commonly on other channels I watch frequently, too.

gjdavies75

79 posts

Master Geek

#1250806 4-Mar-2015 10:05

Solved (at least I think so).

It seems that the problem was with the TV.
It was an older Samsung (probably 7 years old, maybe a little older). It has a single HDMI connection.

I also have a newer Samsung TV (2 years old). I have swapped them over and haven't had the sound glitch at all so far.

So, it looks like the problem was with the TV and HDMI connection rather than the Sky+ box.

Thanks to all for the advice and suggestions.