Potential outage North Shore

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Potential outage North Shore

soitb3gins

4 posts

Wannabe Geek

#191886 19-Feb-2016 12:33

Having gone from full bars 4G yesterday to fluctuating between none and 2 from 7am this morning, wondering if anyone else is having the same issue in the Albany/Greenhithe area? Vodafone is stating there are no towers reporting issues. Reboot of phone and sim in another phone does not give any different results. No errors on the devices just bad signal.

johnr

19282 posts

Uber Geek
Inactive user

#1495642 19-Feb-2016 12:59

Greenhithe Road site getting 3G upgraded and 4G added to it so expected outage / planned work

soitb3gins

4 posts

Wannabe Geek

#1495653 19-Feb-2016 13:26

Ah I see. I couldn't see anything related to it on the Vodafone website and the support team at Vodafone call centre were'nt aware of anything either. Was this communicated?

johnr

19282 posts

Uber Geek
Inactive user

#1495669 19-Feb-2016 13:48

It's BAU work telling front line staff about each and every site upgrade that happens would be info overload

soitb3gins

4 posts

Wannabe Geek

#1495672 19-Feb-2016 13:50

Agreed, but if there was a list they could refer to so that they could inform the customer when they call it would be much better. In saying that, there should be something on the planned outage list on the Vodafone site to reduce users calling about those outages.

ajobbins

5052 posts

Uber Geek

Trusted

#1495673 19-Feb-2016 13:51

Customer impacting changes should always be communicated somewhere. VFAU do a good job of this on their website. Heaps of data, but it's there if you need to check.

Twitter: ajobbins

johnr

19282 posts

Uber Geek
Inactive user

#1495675 19-Feb-2016 13:56

Depending on location customers will get an SMS if no over lapping coverage

This site has over lapping coverage from 3 sites just off the top of my head
(I know Greenhithe very well)

johnr

19282 posts

Uber Geek
Inactive user

#1495676 19-Feb-2016 13:57

4 different sites if not more cover different parts of Greenhithe

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

johnr

19282 posts

Uber Geek
Inactive user

#1497999 23-Feb-2016 18:22

@soitb3gins 4G 1800Mhz is now unlocked on the upgraded Greenhithe site