[WXC/VFX] Open VFX configuration help

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] Open VFX configuration help

bazr

7 posts

Wannabe Geek

#64550 17-Jul-2010 18:55

I just switched to open VFX so I can test some borrowed equipment and see if my Linksys AG310 router really is dying and tide me over while Linksys decides what to do about it.

Now have a borrowed Linksys SPA2102 SIP adapter running behind an ex-Telecom D-Link DSL-302G DSL router.
The SPA2102 is in bridge mode for now ( I'm not using its router so I can swap it out easily when its owner wants it back).
Between the information on this forum (thanks http://www.geekzone.co.nz/sbiddle), google, the device's syslog, and the asterisk config information provided by WxC when I switched accounts, I got it mostly working for my single voice line. Calling in was fine right away but I couldn't call out the first few days. Solved that today by setting SIP Remote-Party ID to NO

Problem now is I can't receive any calls and I don't remember changing anything else important.

According to the VFX portal my SIP registration is my phone number @10.64.1.50:5060. Is this private IP address part of the problem? I was expecting something @pan.wxnz.net I have no idea where this private IP comes from but I suppose there is no need for it to be public if WxC are taking care of connecting it to the PSTN?

I have guessed so much of the SPA2102 configuration that I'd really like to know I got it right before looking again at the router or bugging the VFX helpdesk to check their end is still ok. The SPA2102 config appears way more detailed than asterisk...
Is anyone out the in a position to supply this information or some generic information beyond what's required for asterisk?
I appreciate that WxC would rather provision all the supported Linksys hardware themselves so wouldn't go posting information from them here if requested not to.

Now that I know how the Linksys provisioning works, and ended up borrowing a supported device to test, I suppose they could have provisioned any number of Linksys devices for me to use. Isn't hindsight great?

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#352777 17-Jul-2010 19:03

If you've used my Linksys config there should only be around 5 settings you need to edit

User ID, Password, AuthID to yes, AuthID and proxy. The proxy should be set to pan.wxnz.net.

bazr

7 posts

Wannabe Geek

#352965 18-Jul-2010 13:04

Thanks Steve,

I had started from your config, and re-loaded it again last night but no joy. I will take it all back to defaults and relaud again later as I don't remember everything I changed initially to get outbound calls to work.

Should I be worried about these on the syslog? SPA1202 has the xnet DNS servers listed in its WAN config.

Jul 18 12:18:24 192.168.10.11 RSE_DEBUG: reference domain:pan.wxnz.net
Jul 18 12:18:24 192.168.10.11 [0]RegOK. NextReg in 177 (1)
Jul 18 12:18:29 192.168.10.11 RSE_DEBUG: unref domain, pan.wxnz.net
Jul 18 12:18:29 192.168.10.11 RSE_DEBUG: last unref for domain pan.wxnz.net

(192.168.10.11 is the SPA2102) I can "fix" this by using 58.28.20.150 in place of the proxy pan.wxnz.net but it doesn't the problem of not receiving calls and will "break" if the IP address changes.

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#352971 18-Jul-2010 13:26

Are you a Xnet customer?

bazr

7 posts

Wannabe Geek

#353531 19-Jul-2010 17:57

Yes, forgot to mention that!

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#353552 19-Jul-2010 19:07

No ideas really. There are only the 5 settings above are pretty much all you need to configure.

Niel

3267 posts

Uber Geek

Trusted

#353569 19-Jul-2010 19:46

Sometimes XNet get the model number wrong, or the MAC address, or something else. Contact them to double-check it.

You can never have enough Volvos!

bazr

7 posts

Wannabe Geek

#355804 24-Jul-2010 15:30

Thanks for your help. I have not had much time at home to look at this but since last post I have set the SPA1202 to factory defaults, then re-loaded sbiddle's linksys config, re-entered the settings above. It couldn't make or receive calls.

Changing SIP Remote Party ID from YES (default) to NO again allows me to make outgoing calls.

I now have the DSL302G in "bridged" mode so no longer relying on the port forwarding DSL302G but this didn't help.

According to its manuals I can't use the DSL302G as a true bridge as this would require a PPPoE connection to Xnet.

So now its time to call Xnet and see what they can check from their end.

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

bazr

7 posts

Wannabe Geek

#355912 24-Jul-2010 20:52

Update:

Helpdesk didn't see anything wrong but did switch on voicemail again, which must have gotten turned off when my account was switched to openVfX.

I found some more logging features in the ATA and I now see its registration data. The Contact: field contains the IP address of the ATA which doesn't seem correct since this IP is "hidden" behind NAT.

Now I'm looking for what could be wrong in my SPA1202 configuration to cause this.

bazr

7 posts

Wannabe Geek

#356003 25-Jul-2010 10:34

Fixed the registration field above by enabling the following advanced features:
NAT Support Parameters
Handle VIA received:        Handle VIA rport:
Insert VIA received:        Insert VIA rport:
Substitute VIA Addr:        Send Resp To Src Port:

Still get the RSE_DEBUG: unref domain, pan.wxnz.net error and no incoming calls.

Now, for the experts out there, with the SIP debug info added and keep-alive messages for NAT syslogs looks like the following apart from the italics:

Jul 25 10:19:17 192.168.10.250
Jul 25 10:19:17 192.168.10.250
Jul 25 10:19:22 192.168.10.250 RSE_DEBUG: unref domain, pan.wxnz.net
Jul 25 10:19:22 192.168.10.250 RSE_DEBUG: last unref for domain pan.wxnz.net
Jul 25 10:19:32 192.168.10.250 RSE_DEBUG: reference domain:pan.wxnz.net
Jul 25 10:19:32 192.168.10.250 [0]->58.28.20.150:5060(344)
Jul 25 10:19:32 192.168.10.250 [0]->58.28.20.150:5060(344)
Jul 25 10:19:32 192.168.10.250 NOTIFY sip:pan.wxnz.net SIP/2.0 Via: SIP/2.0/UDP 118.90.110.90:5060;branch=z9hG4bK-9fd6e634;rport From: Barry Roberts <sip:9nnnnnnn@pan.wxnz.net>;tag=a49f1c1bc729cedfo0 To: <sip:pan.wxnz.net> Call-ID: a8b8d60b-db91ddaf@10.1.1.5 CSeq: 193 NOTIFY Max-Forwards: 70 Event: keep-alive User-Agent: Linksys/SPA2102-3.3.6 Content-Length: 0
Jul 25 10:19:32 192.168.10.250
Jul 25 10:19:32 192.168.10.250
Jul 25 10:19:32 192.168.10.250 [0]<<58.28.20.150:5060(312)
Jul 25 10:19:32 192.168.10.250 [0]<<58.28.20.150:5060(312)
Jul 25 10:19:32 192.168.10.250 SIP/2.0 404 Not Found From: Barry Roberts <sip:9nnnnnnn@pan.wxnz.net>;tag=a49f1c1bc729cedfo0 To: <sip:pan.wxnz.net>;tag=3201400a-13c4-4c4b66f5-53be44f7-3962bd89 Call-ID: a8b8d60b-db91ddaf@10.1.1.5 CSeq: 193 NOTIFY Via: SIP/2.0/UDP 118.90.110.90:5060;branch=z9hG4bK-9fd6e634;rport=5060 Content-Length: 0

So I assume that there is still a NAT problem somewhere, and probably my end?

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#356030 25-Jul-2010 11:59

sent you an PM, you actually should not have had to change any settings at all but want you to try something....

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

bazr

7 posts

Wannabe Geek

#356040 25-Jul-2010 12:24

Thanks maverick. It worked.

Thank you all who contributed above. maverick actually PM'd me early on in this thread but I'm new on this forum and the animated mail notification thingy has been scrolled off the top of my browser window the whole time until I noticed it yesterday.