Gigabit Problems

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Gigabit Problems

porkchop999

7 posts

Wannabe Geek

#220120 27-Jul-2017 08:00

I have been on the gigabit plan for about 2 months now without any issues. For about the last week my speed has dropped to around 180 mbits down. I spoke to 2 degrees and they told me there is nothing they can do. I could pay them $50 to reduce my plan back to the 200/20 which is faster than what I am getting now.

I am using the Fritzbox 7490 and connected over ethernet.

DeroyBoy

262 posts

Ultimate Geek

Trusted

#1831996 27-Jul-2017 08:22

Change the server to the nearest Two Degrees NZ server and test again.

tripp

3848 posts

Uber Geek

Trusted

Lifetime subscriber

#1831997 27-Jul-2017 08:22

try a reset of the modem, if that does not fix it then log a fault ticket with isp

porkchop999

7 posts

Wannabe Geek

#1832000 27-Jul-2017 08:31

Will try a factory modem reset

2 Degrees said pretty much said we cant help you

tripp

3848 posts

Uber Geek

Trusted

Lifetime subscriber

#1832005 27-Jul-2017 08:38

Made any config changes to the router, we had issues with ours as the flatmate had put port forwarding on which cut our speed down to about 100megs, removed the port forwarding and it went back up to 800

porkchop999

7 posts

Wannabe Geek

#1832012 27-Jul-2017 08:54

No changes for quite a while. I am the only one using it. It has been running full speed for months. The funny thing is the upload speed is still good.

darylblake

1162 posts

Uber Geek

Trusted

#1832021 27-Jul-2017 09:05

1) What router have you got? one of the fritz boxes?

2) What PC are you using to test. What is the spec. Is it a desktop, or a laptop. What is the CPU/Ram spec. I have done speed tests on gig lines with my i7 macbook pro, and it gives me sometimes 800/900 mbps Up and only 300ish mbps down. Also use firefox to do a speedtest and close everything down, for some reason i find chrome a bit slower.

3) I presume you are not using wifi to do the tests.

4) Every firewall/routing rule you add/change can put more pressure on the CPE/Router's ability to process packets and slow it down.

DjShadow

4091 posts

Uber Geek

ID Verified

Trusted

#1832033 27-Jul-2017 09:25

Can you confirm if you are testing over ethernet or Wifi?

If Wifi do you know if you are connected over 2.4ghz or 5ghz?

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

2degreesCare

1537 posts

Uber Geek

Trusted

2degrees

#1832036 27-Jul-2017 09:30

Hi Porkchop,

Can you please PM us your broadband customer number and address, and we'll check this out for you.

Thanks,

Ralph ^JOB

porkchop999

7 posts

Wannabe Geek

#1832080 27-Jul-2017 10:11

Thanks have sent a pm

woe

3 posts

Wannabe Geek

#1833705 30-Jul-2017 13:27

Were you able to get this resolved? I have been experiencing the same problems for about the same length of time. Speedtest currently gives me around 180mb when previously I would see as high as 850 or so.

Let me know if you were able to get to the bottom of it.

Cheers

porkchop999

7 posts

Wannabe Geek

#1833897 30-Jul-2017 20:02

No not yet after 2 days of proving its not a problem at my end they have logged a fault with Chorus.

Tried factory reset of the modem, different cables, everything unplugged etc - no change

Still cannot get more than 300 down (upload is always 450+)