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Benoire

2799 posts

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#320017 26-Jun-2025 16:08
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Just ordered our fibre to be reconnected via Quic and put a note in the box to say we need a chorus tech to visit as the fibre had been disconnected for driveway works.  Seems that the process is so automated that its provisioned a ghost connection with chorus and chorus have kindly sent an SMS telling me to connect to an ONT that no longer exists :-)  The main issue is that the billing date has started from today.. I've lobbed an email to the billing email but curious to know if this issue is common enough and how fast are they to respond.  I presume that Quic would defer the billing date to the point that Chorus have connected?

 

/sigh the only time when a support team would be valuable is during the sign up lol!


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Behodar
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  #3387236 26-Jun-2025 17:22
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When I had a provisioning issue they responded in 6 minutes.




Benoire

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  #3387246 26-Jun-2025 17:45
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It's all OK really, I can wait - was more curious as we're on wireless until it's all done and the costs of chorus and lost days are insignificant compared to the cost of the actual works. 


Lias
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  #3387321 26-Jun-2025 21:23
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@saf and his team are usually very Quic to respond if you log a fault in the portal





I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup.




Benoire

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  #3387461 27-Jun-2025 08:02
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Thanks Lias

 

@saf is this something that can be looked in to? I've sent an email to the billing address as that is the only one that is public facing with my order number and details but it would be good to confirm if that has been picked up before I log a problem report in the portal.


Lias
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  #3387584 27-Jun-2025 10:03
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I asked the Quic provisioning super star on Discord, she said if you log a problem in the portal she can help.





I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup.


pknz
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  #3387669 27-Jun-2025 15:13
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Heard back from Quic billing in 2 days, earlier this month.

Benoire

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  #3387671 27-Jun-2025 15:34
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All sorted now - thanks folks & Lias especially.


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