Not reaching advertised fiber broadband speeds

Forums › Spark New Zealand (including Skinny and BigPipe) › Not reaching advertised fiber broadband speeds

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stankbear29

5 posts

Wannabe Geek

#2301060 17-Aug-2019 23:05

So I went and got a Spark HG659b and still getting similar speeds. I'll take my laptop to another gigabit site and test that the laptop can handle gigabit speeds, but I'm pretty sure that it can.

nickbrooker

56 posts

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#2310380 4-Sep-2019 07:57

stankbear29: So I went and got a Spark HG659b and still getting similar speeds. I'll take my laptop to another gigabit site and test that the laptop can handle gigabit speeds, but I'm pretty sure that it can.

I know there's a lot of love for the HG659 but I replaced mine after being stuck at about 200Mb down and see 800Mb minutes later even with an old crusty Asus RTAC66.

My speedtest history this morning. This is on a reasonable spec PC running linux connected via Gb ethernet. Nothing else changed but the router.

Date time down up ping time server location test type

4/9/2019 6:53 AM NZST 136.62 318.43 11 Wellington 100 multi

4/9/2019 6:55 AM NZST 120.39 420.94 3 Auckland 500 multi

4/9/2019 6:56 AM NZST 122.88 424.55 3 Auckland 500 multi

4/9/2019 7:02 AM NZST 155.35 387.34 3 Auckland 500 multi

4/9/2019 7:33 AM NZST 138.44 421.43 3 Auckland 500 multi

4/9/2019 7:39 AM NZST 830.75 454.09 2 Auckland 500 multi

I had an old Cisco VoIP router at one stage that limited speed as it could not do full speed with the inspect enabled (stateful firewall) so maybe try disabling as much security as possible and test the speed. Then you come down to the age old balance of security vs speed.

sbiddle

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#2310389 4-Sep-2019 08:46

HG659 performance is not the issue. It outperforms the Asus side by side.

coffeebaron

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#2310415 4-Sep-2019 09:52

Perhaps the LFC's could make up a test kit of ISP router and laptop that has been certified Gigabit capable. Then when customer has issues with speed, they take this known test kit onsite, test and if speed is all good charge a $200+ no fault fee.

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Lias

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#2310491 4-Sep-2019 10:35

stankbear29: So I went and got a Spark HG659b and still getting similar speeds. I'll take my laptop to another gigabit site and test that the laptop can handle gigabit speeds, but I'm pretty sure that it can.

Do double check it somewhere else and if it's slow check it's drivers...

@Talkiet made a very good point about "tested good" vs "suspected good" which bit me on the arse a few months ago and I should really know better. After a house move which was a total clusterf*ck by the Telco, I wasn't getting good speeds on my decent gaming PC which had previously been fine and at the time was the only PC unpacked and setup. I assumed it was related to all the other move issues we'd had and I had a very red face when it turned out a Windows update around the same time had resulted in my network card having a default driver which was nerfing the speed.

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup.

richms

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#2310526 4-Sep-2019 11:03

Also factory reset the router if its had multiple config changes done to it, have seen things end up slow till that is done.

Richard rich.ms

NickMack

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#2310569 4-Sep-2019 12:10

coffeebaron:

Perhaps the LFC's could make up a test kit of ISP router and laptop that has been certified Gigabit capable. Then when customer has issues with speed, they take this known test kit onsite, test and if speed is all good charge a $200+ no fault fee.

So we do that when necessary as some customers on GZ can contest to. The following delivers the same result, here's snippet from my post on gz - https://www.geekzone.co.nz/forums.asp?forumid=85&topicid=239862

5. Building a bootable USB stick to eliminate driver/OS issues (for the more tech savvy)

1) Find yourself a USB Flash drive with at least 4gb of capacity -This process will format it and wipe everything on the stick, so please make sure you have a backup of anything you wish to keep.
2) Download this document and follow the instructions.

Nick

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

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