Telecom Big Time plan trouble thread

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165 posts

Master Geek

#301426 23-Feb-2010 11:14

Doesn't telecom say that Big Time is good enough to use with online games. And seeing that it isn't....
Wouldn't this be classed as false advertisement?

tdgeek

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#301431 23-Feb-2010 11:25

As per the Plans section:
Big Time
Big Time is a traffic-managed plan unlike any other in New Zealand. On this plan there are no data caps and no overage charges, it's just a broadband plan that lets everyone in the house use the Internet as often as they like - without paying a fortune for it.

However, because of this we manage all the traffic on Big Time. When the network is busy (generally inside the hours of 9am and 2am) you may noticed reduced speeds; in particular you are likely to see reduced speeds in relation to file sharing and online gaming.

Ragnor

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#301521 23-Feb-2010 15:16

Lurch:

Thanks for that but as I mentioned in a previous post wowtunnels etc is not resolving the problem. Specific rule isn't working ??? Only change I've made is switching to Big Time from Adventure... straight away you notice the difference. Lag spikes, high latency.... unplayable.

What do ping and tracert to the wow server(s) or tunnel server(s) show?

Ragnor

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#301544 23-Feb-2010 15:48

doozy:

There's been a specific rule for WoW since late december, I would recommend Smoothping or WoWTunnels to anyone on any plan on any ISP playing WoW though, works wonders!

Depends how the rule was defined (port/protocol/ip address ranges) if it was setup to limit by ip address or domain names things may have changed which may mean it's not matching all wow traffic or all servers.

Wow uses TCP port 3724 for game data, TCP port 1119 for battle.net authentication and UDP port 3724 for voice chat (voice chat is off by default and most people use their own guild based Ventrillo/Teamspeak/Mumble server instead).

- Server list here (may not be 100% accurate): http://www.wowwiki.com/US_realm_list_by_datacenter

Wowtunnels ssh tunnel uses TCP port 22 I believe, might use UDP 22 also.
- Server list here: http://www.wowtunnels.com/

doozy

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#301551 23-Feb-2010 16:02

Ragnor:
doozy:

There's been a specific rule for WoW since late december, I would recommend Smoothping or WoWTunnels to anyone on any plan on any ISP playing WoW though, works wonders!

Depends how the rule was defined (port/protocol/ip address ranges), things may have changed which may mean it's not matching all wow traffic or all servers etc.

Wow uses TCP port 3724 for game data and TCP port 1119 for battle.net authentication.

Wowtunnels ssh tunnel uses TCP port 22 I believe.

Changes to ports/protocols wouldnt matter in this instance and am in touch with Blizzard to ensure the rule works for all WoW players on Big Time, being one, of course I want it to work as well (which it is, clearly see a number of connections at all times of the day/night to Blizzard's servers).

As for Wowtunnels ... should really see if we can have a local provider of this service ... would be able to ensure it works all the time and upstream changes don't impact people down this end of the pipe.

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Khann

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Geek
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#301672 23-Feb-2010 21:50

I'm really surprised at the amount of people having trouble with Big Time. I've been on it for a month or two now and have had zero issues at all with online gaming. I get occasional drop outs, but I think it may be my modem causing that.

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Ragnor

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#301703 24-Feb-2010 00:47

doozy:

Changes to ports/protocols wouldnt matter in this instance and am in touch with Blizzard to ensure the rule works for all WoW players on Big Time, being one, of course I want it to work as well (which it is, clearly see a number of connections at all times of the day/night to Blizzard's servers).

As for Wowtunnels ... should really see if we can have a local provider of this service ... would be able to ensure it works all the time and upstream changes don't impact people down this end of the pipe.

Local provider would defeat the point I think, the reason ssh seems to work well to lower latency is because the end point is US based near the servers. I believe the end point acknowledges packets from the servers at local (us) latency rather then waiting for the ACK packets to cross the SXC back from the users PC.

I guess a tunnel to a local server which then tunnels to a us server could work.

doozy

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#301717 24-Feb-2010 06:57

I just mean local as in the person(s) providing the service, not the gear, which does need a US end point

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Ragnor

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#301822 24-Feb-2010 14:49

FYI: I'm pretty sure wowtunnels is actually run by a kiwi (disclaimer: might be an aussie)

ArcticSilver

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#301846 24-Feb-2010 15:40

I was running a local service of this until recently.

Unfortunitly kids want everything for nothing these days, so the majority of people who signed up wanted instant support on their $5/month tunnel when they failed to follow the clear tutorials correctly.

It proved to be too much work for too little. Im slowly working on a more automated setup for the future with a higher price which might hold some merit. It'll be aimed at the more mature market where price is not everything.

In my mind this would be a great service for ISP's to offer. It costs next to nothing (bandwidth wise) and is a good excuse to bring gamers over into their network.

Mooseboy

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#302591 26-Feb-2010 21:44

Is anyone else on absolutely ridiculous speeds right now?
I'm getting like 56k max at the moment.

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l43a2

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#302594 26-Feb-2010 21:46

my speeds are awesome

bunnyboppen

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Wannabe Geek

#302632 27-Feb-2010 00:46

yeah my speeds were good up until 10pm 26th feb 2010 and i was just starting a download on rapidshare and i was getting 100kbps but it dropped to no more than 10kbps...

i thought my speed were to good to be true coz now i cant even play my normal games on facebook... how is everyone elses speeds after today? oh and i put on bittorent and my speeds were 1mbps but it dropped to 20kbps... :( so not fair!!!!

DravidDavid

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#302802 27-Feb-2010 21:32

I just switched a few days ago.

I didn't really notice the shaping right up until today. Ventrilo, Freelancer and Battlefield 2 seemed to run fine. But today at about 8:30PM Ventrilo would not connect, Freelancer was un-playable as well as Battlefield 2.

I heard there was a way to avoid traffic shaping, but I have not looked into it. It is probably illegal anyway.

There is also a plan available that Telecom does not advertise. My friend called one night to complain and they just said they would put him on an unlimited plan without traffic shaping. When I asked about it they claimed it did not exist.

I can't say whether I am happy or not really...

Talkiet

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#302805 27-Feb-2010 21:49

DravidDavid: I just switched a few days ago.

[snip]

There is also a plan available that Telecom does not advertise. My friend called one night to complain and they just said they would put him on an unlimited plan without traffic shaping. When I asked about it they claimed it did not exist.
[snip]

Your friend was imagining things. No such plan exists. The person you spoke to at Telecom was telling the truth when they said it doesn't exist.

Hope that's 100% clear enough to nip this rumour in the bud.

In fact, let's be totally fair about this... Have your friend PM his phone number to me (if he's still with Telecom Retail) and I'll find out through the correct channels what plan he is on and report back to him (only). He can then confirm this is an unfounded rumour.

Regards.
Neil G

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

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