Telecom Big Time plan trouble thread

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom Big Time plan trouble thread

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1907 posts

Uber Geek
+1 received by user: 305

#317998 13-Apr-2010 19:41

Just got off the phone with Telecom.

They took the issues I had down and they are apparently looking in to it. I will await their confirmation if it ever gets fixed.

shadybrothers

236 posts

Master Geek
+1 received by user: 1

#318166 14-Apr-2010 07:28

I am still having issues with downloading podcasts.

I know that podcasts are hosted on the producers own servers and iTunes just provides an easy means of subscription.

At 7:30am a 90.8 mb podcast that was started at 06:45am has only downloaded 12.0 mb and has an estimated 66 minutes remaining.

this is a slap in the face!

DravidDavid

1907 posts

Uber Geek
+1 received by user: 305

#318170 14-Apr-2010 08:04

Its 8:03AM and TVNZ On-Demand still dosn't work properly. Does that mean it isn't on my end? Most on BigTime tell me they can stream at 700k no problems. I can't even do 300k.

Torrents still work fine though.

shadybrothers

236 posts

Master Geek
+1 received by user: 1

#318172 14-Apr-2010 08:07

I just had another unpleasant experience with the Telecom Broadband Helpdesk - as soon as I describe my problem (extrememly slow download speeds via itunes) they shut down, either hang up or in this mornings instance - transfered me to a voicemail (that wasn't even in english...)

this is a slap in the face!

shadybrothers

236 posts

Master Geek
+1 received by user: 1

#318187 14-Apr-2010 08:53

Stuff Article regarding these issues :)

http://www.stuff.co.nz/business/3570623/Crawling-Big-Time-annoys-Telecom-customers

this is a slap in the face!

crazed

484 posts

Ultimate Geek
+1 received by user: 26

Trusted

#318190 14-Apr-2010 08:58

TVNZ On-Demand doesn't work for me, and never has on Bigtime, it loads afew seconds then times out. Also very slow this morning to all overseas sites for me

CraZeD,
Your friendly Southern Geeky Fellow :P

HP

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Savageone

44 posts

Geek

#318269 14-Apr-2010 11:12

ugh the shaping for gaming is even worse now. a couple weeks ago is was ok but still pretty bad. now its near impossible

what info would i need to provide to telecom to see if they can get this sorted out?

Kilack

527 posts

Ultimate Geek
+1 received by user: 9

Trusted

#318606 15-Apr-2010 07:57

It seems all the complaining is having some effect. In the last couple of days they have started managing some download sites that used to escape it :(

Kilack

527 posts

Ultimate Geek
+1 received by user: 9

Trusted

#318653 15-Apr-2010 09:45

So it seems my download speeds on certain sites have been dropped from about 850kilobytes down to about 120 kilobytes. Quite a massive drop and had I known I would be getting those kinds of speeds I wouldn't have joined this plan and left Orcon. i realized they were going to tweak etc but a reduction of 8 times the speed isn't a tweak.

The plan seems to be steadily getting worse, anyone had any luck getting out of telecom without paying the disconnection fee? I am quite keen to head back to orcon and pay extra $$ but get decent speeds. I think a 8x drop in speed would be grounds for not paying a fee surely?

Mooseboy

124 posts

Master Geek
+1 received by user: 1

#318689 15-Apr-2010 10:59

Wow, have they fixed steam now?
I'm getting speeds of 50-100kB/s now.

Granted the speeds only last in bursts of 5-10 seconds then 5-10 seconds of 2kB/s, but it seems to be running alot faster.

System

521 posts

Ultimate Geek

#318695 15-Apr-2010 11:04

I have noticed a speed drop from 800-900 kbps down to 100 kbps for HTTP downloads, its getting worse for sure

PC: 3.3ghz Core i5-2500, 8gb DDR3, ATI Radeon 5850, 27" QHD IPS Monitor

Mobile Phone: iPhone 5 32gb Graphite.

Quic Broadband

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Crucius

55 posts

Master Geek

#318696 15-Apr-2010 11:05

Yeah, what are the chances of getting off the plan without paying the fee?

On a slightly related note, how hard is it to set up a different modem than the speedtouch telecom provided me with?

Kilack

527 posts

Ultimate Geek
+1 received by user: 9

Trusted

#318710 15-Apr-2010 11:32

maybe that is their big announcement today? the reason they have suspended trading...
They are going to announce they have butchered big time http downloads?

quite an appropriate name for the package now because you need a big lot of time to download anything now.... :P

Kilack

527 posts

Ultimate Geek
+1 received by user: 9

Trusted

#318714 15-Apr-2010 11:35

Crucius: Yeah, what are the chances of getting off the plan without paying the fee?

On a slightly related note, how hard is it to set up a different modem than the speedtouch telecom provided me with?

I'll let you know how I get on, I have written them an email and will see what they say.

As for setting up another modem/router they are usually very easy to setup, most have wizards these days but even those that don't are pretty easy. Only a few basic settings involved
pppoa
vpi =0
vci=100

That is about it :)

System

521 posts

Ultimate Geek

#318715 15-Apr-2010 11:35

Crucius: Yeah, what are the chances of getting off the plan without paying the fee?

On a slightly related note, how hard is it to set up a different modem than the speedtouch telecom provided me with?

Getting out without paying a fee? not likely without presenting a case of unreasonable speeds most likely. You can however change to a different plan on telecom, no hassles with that.

Setting up a different modem for telecom is easy, they have a page on their site with all the modem settings that are needed

PC: 3.3ghz Core i5-2500, 8gb DDR3, ATI Radeon 5850, 27" QHD IPS Monitor

Mobile Phone: iPhone 5 32gb Graphite.

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