[TelstraClear] How was your TelstraClear performance during free data weekend

Forums › One NZ (including Farmside) › [TelstraClear] How was your TelstraClear performance during free data weekend

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853 posts

Ultimate Geek
+1 received by user: 31

#553120 3-Dec-2011 16:01

stocksp: Come on TC - time to admit you screwed up and stop this Now!

Wait until end of weekend with slow speeds = bad press
Stop it now = even worse press plus people still using it thinking its unmetered

lchiu7

6521 posts

Uber Geek
+1 received by user: 543

Trusted

#553123 3-Dec-2011 16:05

stocksp: Come on TC - time to admit you screwed up and stop this Now!

How have they screwed up? Screwing up would be offering the unmeasured service and having it crash completely which is clearly not the case. Or actually billing for it(!).

What we have here is a community of techno savvy folks (mainly) who are seeing the manifestations of the offer and making comments on it. And despite what people might want to think, this community is a small subset of the TCL customer base. What I would find intereting if their call centre were flooded with calls complaining about slow performance but no such data has been released here.

And this provides data for TCL on their bandwidth requirements should they ever move to an unlimited model.

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Skillie

192 posts

Master Geek
+1 received by user: 14

#553124 3-Dec-2011 16:07

stocksp: Come on TC - time to admit you screwed up and stop this Now!

I am getting great value out of the free data weekend - about 180GB extra for free!

I will think twice before condemning this trial as a failure...

Speedtest FibreX Max (via 5G WiFi)

Paradice

2 posts

Wannabe Geek

#553125 3-Dec-2011 16:14

Yep, it's pretty terrible...

Teeps

501 posts

Ultimate Geek
+1 received by user: 26

#553127 3-Dec-2011 16:15

Skillie: I am getting great value out of the free data weekend - about 180GB extra for free!

I will think twice before condemning this trial as a failure...

As I say, the only thing this is doing is giving opportunities for people who aren't prepared to pay for what they use to take take take, and those of us who'd just like to be able to use what we pay for can't! Seems like you're a prime example as your greed has meant others are having poor service this weekend

Teeps

501 posts

Ultimate Geek
+1 received by user: 26

#553128 3-Dec-2011 16:24

So suggestions of calling TelstraClear to tell them about my experiences of poor service go nowhere either as when I select the option for technical assistance I just get a recorded message saying they are having some problems with their high speed (hah!) internet service and then just get sent back to the options! Funny how their 'service status' page says 'no known problems'!

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DonGould

3892 posts

Uber Geek
+1 received by user: 164

#553129 3-Dec-2011 16:25

Teeps:
Skillie: I am getting great value out of the free data weekend - about 180GB extra for free!

I will think twice before condemning this trial as a failure...

As I say, the only thing this is doing is giving opportunities for people who aren't prepared to pay for what they use to take take take, and those of us who'd just like to be able to use what we pay for can't! Seems like you're a prime example as your greed has meant others are having poor service this weekend

I could counter by suggesting that Telstra just wants all the customers. It's clearly not happy to just provide a better quality service and understand its market segment but wants to change it's market profile and target a different customer set that is currently somewhere else.

Or... perhaps the focus is the opposite and they're attempting to educate their users about the benefit of their service so they'll stop loosing customers to competitors who are already delivering these kinds of services?

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Skillie

192 posts

Master Geek
+1 received by user: 14

#553130 3-Dec-2011 16:25

Teeps:
Skillie: I am getting great value out of the free data weekend - about 180GB extra for free!

I will think twice before condemning this trial as a failure...

As I say, the only thing this is doing is giving opportunities for people who aren't prepared to pay for what they use to take take take, and those of us who'd just like to be able to use what we pay for can't! Seems like you're a prime example as your greed has meant others are having poor service this weekend

I don't agree with your statement - firstly - it is a theoretical data bonus of 180GB at an avg of 8.4Mbps (see earlier post) - if I knew what to grab I could have scored - but more more importantly, like you I only use what I pay for, and even with my normal download speed halved, I believe this trial still worthwhile.

Speedtest FibreX Max (via 5G WiFi)

DonGould

3892 posts

Uber Geek
+1 received by user: 164

#553131 3-Dec-2011 16:27

Teeps: So suggestions of calling TelstraClear to tell them about my experiences of poor service go nowhere either as when I select the option for technical assistance I just get a recorded message saying they are having some problems with their high speed (hah!) internet service and then just get sent back to the options! Funny how their 'service status' page says 'no known problems'!

Facebook, Twitter, Geekzone, Trademe, there's plenty of ways to communicate with Telstra... phones are such an out dated method ;)

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Behodar

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Lifetime subscriber

#553133 3-Dec-2011 16:29

Teeps: So suggestions of calling TelstraClear to tell them about my experiences of poor service go nowhere either as when I select the option for technical assistance I just get a recorded message saying they are having some problems with their high speed (hah!) internet service and then just get sent back to the options! Funny how their 'service status' page says 'no known problems'!

I was able to get through earlier but I went to "report a fault" rather than "technical assistance".

DonGould

3892 posts

Uber Geek
+1 received by user: 164

#553134 3-Dec-2011 16:37

9. l3-peer.tlot03.pr.reach.com 9.6% 73307 319.0 321.6 149.4 3214. 84.4
10. vlan70.csw2.losangeles1.level3.net 7.5% 73307 314.5 322.1 151.7 3338. 85.5
11. ae-72-72.ebr2.losangeles1.level3.net 7.4% 73307 359.8 339.6 167.2 3306. 85.0

Still a bonkers amount of packet loss into Level3, but as you can see below, the fog is starting to lift on the local speed...

Last Result:
Download Speed: 4402 kbps (550.3 KB/sec transfer rate)
Upload Speed: 1056 kbps (132 KB/sec transfer rate)
Latency: 15 ms
Saturday, 3 December 2011 4:37:28 p.m.

I was pulling 2/2 while doing this test, though I suspect ssh must have backed off a bit to allow me to push the upload test.

Perhaps users have done their back ups or just give up hammering it with the slower speeds or got all the random stuff they thought of until the next time.

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Teeps

501 posts

Ultimate Geek
+1 received by user: 26

#553136 3-Dec-2011 16:45

Behodar: I was able to get through earlier but I went to "report a fault" rather than "technical assistance".

Just called and reported it as a fault and got to speak to someone. He was very helpful and checked my connection etc and said everything was working but has noted there have been a lot of problems in Hataitai and told I will just going to have to sit it out and wait until Monday or until the novelty wears off!

nzfatmatt

114 posts

Master Geek
+1 received by user: 13

#553139 3-Dec-2011 16:55

If people have a look at the Youtube MySpeed that will be interesting over time. The weekend hasn't kicked in yet, but the Your ISP speedup to the 1st not sure if it's US or NZ time has dropped below the speed over the past month.

http://www.youtube.com/my_speed