Gigabit cable now available

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#1675211 21-Nov-2016 21:56

Kezz0r:

mdf:

Kezz0r:

<snip>

Anyone else had their bill mangled?

Nope, mine seems fine. Correct discounts seem to be applied and I got the $100 credit for missing the three day deadline. Though somehow I seem to have been incredibly lucky and the new bill is almost exactly (1 day off) my normal billing cycle. So no adjustments for part months.

Nice work, glad it worked out for at least some of us :)

It's such a shame because the ordering (and yes discount was discussed at this point) and the provisioning/install (same awesome tech that did my 100/10 from my old 10/2 plan) was crazy-quick and flawless... Perhaps more fool me for hoping that the battle since being yoinked from camp T.C. to camp VF might very well be won this time... *sigh*... Guess I'll call them tomorrow when I can be paid to be on hold :P

Post how long the call takes to be answered, If you are that worried call now

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#1675212 21-Nov-2016 21:58

Post how long the call takes to be answered, If you are that worried call now

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And ruin my beer? Are you mad? This is a tomorrow job :)

mdf

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#1675216 21-Nov-2016 22:05

Kezz0r:

It's such a shame because the ordering (and yes discount was discussed at this point) and the provisioning/install (same awesome tech that did my 100/10 from my old 10/2 plan) was crazy-quick and flawless... Perhaps more fool me for hoping that the battle since being yoinked from camp T.C. to camp VF might very well be won this time... *sigh*... Guess I'll call them tomorrow when I can be paid to be on hold :P

Yeah I had an awesome CSR when I phoned too. So awesome in fact I repeated everything three times to make sure that all was as good as it seemed. Years of call center conditioning made be believe there was only one possible explanation:

mdf

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#1675219 21-Nov-2016 22:08

And to be clear, credit where credit is due. Vodafone have massively upped their game on the call center. My list of requests for improvement are now down to 3 (surely) very minor points:

Having a phone back option (and actually phoning back)
Having an option for naked broadband instead of having to make up a phone number
No more Bic Runga/Sway. Please, no more Sway!

geoffwnz

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#1675412 22-Nov-2016 10:57

mdf:

And to be clear, credit where credit is due. Vodafone have massively upped their game on the call center. My list of requests for improvement are now down to 3 (surely) very minor points:

Having a phone back option (and actually phoning back)
Having an option for naked broadband instead of having to make up a phone number
No more Bic Runga/Sway. Please, no more Sway!

I believe 2 is already there. I've heard the option for "no landline or naked broadband" where they ask for your customer number instead.

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#1675420 22-Nov-2016 11:22

geoffwnz:

I believe 2 is already there. I've heard the option for "no landline or naked broadband" where they ask for your customer number instead.

Cant say i have used the phone number for my VF line in about 5 years now, i always give the account number and run with that.

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tieke

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#1675446 22-Nov-2016 12:18

My bill wasn't too unexpected, but as I am being charged for a static IP address I thought I'd try again to actually get one assigned.

I had asked about it on each of the four previous occasions I've contacted Vodafone about various issues with FibreX, but obviously the current process isn't particularly reliable.

The call took over half an hour and involved being transferred between four or five people, but I have now been actually told my new assigned IP and just need to power down the modem for a while to get it to pick it up, so hopefully this time it's been done. For those who are unsure if their address is static, I agree with the previous posters who said that their static IP address was from the 203.x.x.x range rather than the 121.x.x.x one

Now to re-update all my vpn etc settings that I updated last time I thought this had been done :)

kharris

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#1675447 22-Nov-2016 12:27

tieke:

My bill wasn't too unexpected, but as I am being charged for a static IP address I thought I'd try again to actually get one assigned.

I had asked about it on each of the four previous occasions I've contacted Vodafone about various issues with FibreX, but obviously the current process isn't particularly reliable.

The call took over half an hour and involved being transferred between four or five people, but I have now been actually told my new assigned IP and just need to power down the modem for a while to get it to pick it up, so hopefully this time it's been done. For those who are unsure if their address is static, I agree with the previous posters who said that their static IP address was from the 203.x.x.x range rather than the 121.x.x.x one

Now to re-update all my vpn etc settings that I updated last time I thought this had been done :)

My IP address hasn't changed since I had fibreX 200 installed a couple of weeks ago. I didn't request a static IP and have reset the modem a few times. It's in the 118.93.x.x range.

Kirk

SteveC

stevec
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#1675452 22-Nov-2016 12:39

kharris:
tieke:

- big snip -
For those who are unsure if their address is static, I agree with the previous posters who said that their static IP address was from the 203.x.x.x range rather than the 121.x.x.x one

Now to re-update all my vpn etc settings that I updated last time I thought this had been done :)

My IP address hasn't changed since I had fibreX 200 installed a couple of weeks ago. I didn't request a static IP and have reset the modem a few times. It's in the 118.93.x.x range.

My static is 203.118.151.0/24. Was 121.75.12.0/22 (approx - not sure of subnert) for a week or so, until they accedently allocated that address to someone else (persumably dynamically). No bill yet!

tieke

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#1675497 22-Nov-2016 13:02

kharris:

My IP address hasn't changed since I had fibreX 200 installed a couple of weeks ago. I didn't request a static IP and have reset the modem a few times. It's in the 118.93.x.x range.

When I went to update my records I found that at one stage I too had been dynamically assigned an address in the 118.93.x.x range as well as the subsequent 121.75.x.x ones, but as per SteveC, my static is in the 203.118.151.x range and is now officially active and working. I would say that if your address isn't in that range don't rely on it not to change at some stage.

Disrespective

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#1675500 22-Nov-2016 13:12

I called after a week of not having my static IP assigned and they did it for me then and there. Just had to reboot the modem/router and it was sorted out.

I also kindly commented that when I first signed up I was not offered any of the savings that friends and some of you here have been offered ($10-$20 off per month) and the person on the phone came back after a short time on hold and offered me the same $20 off a month for the 200/20 plan. And also a free month.

All in all it was a little frustrating, but the outcome (thanks to my own persistence) is now what I want it to be.

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tieke

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#1675558 22-Nov-2016 15:57

Disrespective:

I also kindly commented that when I first signed up I was not offered any of the savings that friends and some of you here have been offered ($10-$20 off per month) and the person on the phone came back after a short time on hold and offered me the same $20 off a month for the 200/20 plan. And also a free month.

I was going to look at that now that I've seen my first bill and the service is now fully provisioned. There was a bit of confusion over the offers at install time though - I know that in this thread there is mention of a $20/month discount on 24 month contract or $10/month on a 12 month one, as well as a "first six months half price" deal on a 24 month contract.

I'm not sure if these varied due to being a new or existing customer, or if it's the 200 or gigabit plan. There's also the possibility of the $100 credit if more than three days to install (wasn't too fussed, as ordered on Thursday and installed the following Wednesday).

I suppose the best thing to do is to call and ask, but it helps to at least have an idea of what's been offered.

dbs

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#1675715 22-Nov-2016 22:08

tieke:

Disrespective:

I also kindly commented that when I first signed up I was not offered any of the savings that friends and some of you here have been offered ($10-$20 off per month) and the person on the phone came back after a short time on hold and offered me the same $20 off a month for the 200/20 plan. And also a free month.

I was going to look at that now that I've seen my first bill and the service is now fully provisioned. There was a bit of confusion over the offers at install time though - I know that in this thread there is mention of a $20/month discount on 24 month contract or $10/month on a 12 month one, as well as a "first six months half price" deal on a 24 month contract.

I'm not sure if these varied due to being a new or existing customer, or if it's the 200 or gigabit plan. There's also the possibility of the $100 credit if more than three days to install (wasn't too fussed, as ordered on Thursday and installed the following Wednesday).

I suppose the best thing to do is to call and ask, but it helps to at least have an idea of what's been offered.

Looking at swapping plans from 130/10 to 200/20 and would also like to know the offers, as they seem to evolve over the last month. eg "first six months half price" 12 or 24mth contracts and now $10 or $20 discounts.

Just trying to find a little clarification on what I should be asking for when I ring.

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#1675795 23-Nov-2016 08:22

dbs:

<snip>

Looking at swapping plans from 130/10 to 200/20 and would also like to know the offers, as they seem to evolve over the last month. eg "first six months half price" 12 or 24mth contracts and now $10 or $20 discounts.

Just trying to find a little clarification on what I should be asking for when I ring.

@dbs Having just made the same "upgrade", I would strongly advise you to wait.

On "FibreX" I am getting really good speed tests - but my real-world internet performance is now significantly worse than on the old plan.

The only real advantage is the higher upstream speed, which may or may not be important to you.

I will PM you later this morning with details.

Sideface

MikeHales

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#1675822 23-Nov-2016 09:06

Can you provide some more detail on the real world issues? That doesn't sound good.

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