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jaybeedee

64 posts

Master Geek


#152116 16-Sep-2014 14:59
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Hi all,
My mother in law has had a stroke and the family is working out how to get her home and roster ourselves to look after her.  Having basic broadband suddenly becomes important so the family can be with her for reasonable periods of time while still staying in touch with all their responsibilities in town.

Our options are Satellite and ADSL (RBI not available in our area on Auckland's west coast).  

ADSL is on a waiting list and we are hearing stories of 1 year waiting lists (as well as lots of problems with relaibility, cabinet needing to be rebooted, not to mention the farmhouse is a looong way from the cabinet, as well as the basic phone (POTS) having outages reasonably regularly).

So satellite seems to have the benefit of being reasonably quick to install, and offers some redundancy in terms of communications if the phone line is out of action (if it isn't raining too hard).

The consistent  feedback from locals is that rain fade is a real problem.  

 

  • Is that to be expected or is it poor installation ?  
  • Can it be improved with a bigger dish (I see WirelessNation promotes a bigger dish) ?
  • Should we just go with wireless nation and pay a bit more ?

We think we understand all the other issues in terms of low data caps, latency etc but figure we can live with those, as well as the cost, but we do want to know that it will work consistently.

Love to hear from anyone who knows 



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jaybeedee

64 posts

Master Geek


  #1130092 16-Sep-2014 17:11
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johnr: Where abouts on the West cost of Auckland? Vodafone have turned on a new RBI site not that long ago that covers Huia , Whatipu and in around those areas


hi John. Bethell's Beach so a fair way away. Certainly plenty of demand there.



jaybeedee

64 posts

Master Geek


  #1155648 15-Oct-2014 19:39
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So here is how it all ended up.

We ended up with Farmside for a bunch of reasons and so far it is doing exactly what it says on the box.  We haven't had any sustained heavy storms but in the heavy showers we had, we haven't lost any throughput.

We did actually try ADSL which was marginally better once we got the POTS fault sorted but still not acceptable nor consistent enough.

Our experience with Spark was they had really good smooth provisioning and communication processes but not an acceptable product (understandable given the  location, population density and distances involved).

Farmside has a product which is working well for us consistently giving us just over 4Mbps and ping of 600ms( 10-15 times the throughput at peak times and 4 times the throughput of the best ever single speedtest we got on ADSL) and has been consistently available.

Unfortunately their sales process and communications are absolutely shocking, more like dealing with a Telco and call centre from 20 years ago with miscommunication, unnecessary delays and cock-ups between them and their partners.

The other big plus for us was we got hold of a Vodafone suresignal box configured for Farmside which gives us Vodafone cellphone coverage and texting.  I understand this will be commercially available soon.

So upshot is we are pleased.  

Our situation is different to lots of people and it works for us.  In a different set of circumstances we might have explored an aerial on the roof and trying to pick up data over cellular (Thanks Coffee Baron for the input). People complain that satellite broadband is expensive but it strikes me that paying twice as much as we would for ADSL and getting something much faster and more reliable is good value.  We know we won't be skyping or gaming.

The other way I look at is that it is no different to water or any other service out in the country.  In town I connect to the mains running outside.  Here we would have to spend $Y to buy a tank and invest in a bore or a pump or a rooftop collection system, filters, etc etc.  No different to investing $X in a dish on the roof (which is buried in the monthly fee)

So we are pleased with our decision, despite the frustrations of ordering and installation.

Thanks to all for advice. 

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