Major Vodafone outage?

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Naekyr

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Topic # 248064 9-Mar-2019 10:48

I’ve tottally lost internet at home - on Vodafone fibre
The Vodafone Ultra hub has all the green lights on including Internet but there is just no connection and no webpages load

Tried to call Vodafone but no matter which number I call I get an automated message “sorry we cannot connect you due to network congestion”

Anyone else lost Internet this morning?

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Reply # 2194315 9-Mar-2019 10:52

yes, mine was just down, but it is working now

(Pukekohe)

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mdf

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Reply # 2194316 9-Mar-2019 10:52

10 people support this post

Yeah had a very scary 15 minutes here (Wellington) when both FibreX home broadband and Vodafone mobile were down. The isolation was overwhelming; another 10 minutes and I would have had to start chipping stone to make spearheads.

broonie27

54 posts

Master Geek

Reply # 2194317 9-Mar-2019 10:56

Yup, me too. Looking here https://downdetector.co.nz/problems/Vodafone would suggest it's nationwide.

broonie27

54 posts

Master Geek

Reply # 2194318 9-Mar-2019 10:58

Up now though. Of course it had to happen while I was watching live football!

Rickles

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Reply # 2194319 9-Mar-2019 11:01

Yeah, down for me that came right about 10 minutes ago … not sure how long as I was vacuuming 😀 (Wellington)

alasta

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Reply # 2194320 9-Mar-2019 11:05

I had the same problem. My phone is working again, but my 4G router is still dead despite having restarted it.

Naekyr

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Reply # 2194323 9-Mar-2019 11:09

Nothing here, no internet yet - north shore

Jashan

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Reply # 2194324 9-Mar-2019 11:11

Same here. Started around 10:30am. Cellular came back up after 10-15min however fiber broadband is still down

nicasmic

4 posts

Wannabe Geek

Reply # 2194329 9-Mar-2019 11:20

Their DNS servers seem to be busted.

203.109.191.1
203.118.191.1

Changed my DNS to 8.8.8.8 or 1.1.1.1 and my VF home broadband and mobile phone connections started to work again.

kiwiharry

388 posts

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Reply # 2194336 9-Mar-2019 11:24

Just got mobile data back again about 5 minutes ago.

I'm in West Auckland.

Jashan

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Reply # 2194338 9-Mar-2019 11:25

Mine just came back up in Rotorua.

Rickles

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Reply # 2194342 9-Mar-2019 11:36

>Their DNS servers seem to be busted.<

Which begs the question, will telco/ISP based DNS servers go the same way as 'included' email services, and everyone uses public DNS services?

uecasm

17 posts

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Reply # 2194344 9-Mar-2019 11:44

Rickles:

>Their DNS servers seem to be busted.<

Which begs the question, will telco/ISP based DNS servers go the same way as 'included' email services, and everyone uses public DNS services?

It's possible, but unlikely. Having control over DNS is part of what allows them to do non-Net-Neutrality things like separate "social data".

For the record, I too experienced an internet outage on fibre this morning -- data was out for about half an hour, VoIP phone was out for an hour. And their own phone numbers weren't working either.

Senecio

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Reply # 2194345 9-Mar-2019 11:46

Was offline on mobile for a good 45mins. Seems to be back now

sbiddle

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Reply # 2194346 9-Mar-2019 11:50

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Rickles:

>Their DNS servers seem to be busted.<

Which begs the question, will telco/ISP based DNS servers go the same way as 'included' email services, and everyone uses public DNS services?

Nope. Unless people understand the downsides of public DNS servers you should never really use them.. And I'm not saying public DNS servers are bad - merely that unless you fully understand how DNS works and the potential downsides that they deliver zero benefit to most users.

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