Are Courier Post hopeless!?!...Or is it just in my area?

Forums › Off topic › Are Courier Post hopeless!?!...Or is it just in my area?

hadenkose

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Topic # 207239 15-Dec-2016 13:58

Hi team,

Well it's Christmas time again and what that means to me is that our usually mostly sometimes reliable Courier Post becomes totally and utterly hopeless. I shouldn't really blame my local driver, because it seems my beef lies squarely with the temp drivers they get in that just don't know what the f&%!! they are doing! This week for instance, we ordered a package from PB tech. Gets picked up on Tuesday and delivered to the depot that same day (for overnight delivery) Courier has package on board all Wednesday (7 and a half hours!) and finally decides the best course of action is to deliver it back to the depot without any attempt at a delivery - WTF! I of course call Courier Post and they say it scheduled for first pickup at 5am Thursday. 10am Thursday comes around and the driver finally picks it up again. I call and ask why it has taken so long to be picked up again and they assure me that it will be delivered by 12pm Thursday. 11:55am and no delivery. By this time I'm getting hungry and ready to go for lunch. Another call to customer services and they say courier will be there in 10 mins. So I wait....45mins later still no delivery. Another call leads to me swearing at the poor customer services operator (which I did apologise for) along with her apologising to me for their crap service! Long story short the driver said he didn't deliver on Wednesday because he wasn't in our area (we are in central Warkworth township - it's not LA) Said because we were a business and we shut at 4pm (which we don't) he saw that nobody was here and didn't deliver. I know for a fact that this is bull, because I was at work until 5pm. Now he's saying he will definitely deliver between 3 and 5pm today and asked for somewhere to leave the package. No way do I want the package left anywhere, which leads me to think he isn't going to deliver today either?

Any suggestions as to what I can do from here? I fear that Courier Post customer services will permanently block my number soon

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Mr Snotty
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Reply # 1689375 15-Dec-2016 14:04

Honestly Courierpost is utterly useless in our area too - have a couple of examples of them "attempting delivery" when I've been home and left a card to call without ringing the doorbell.

The courier now drops things off at my front door (right next to a busy train station) so my neighbors keep an eye out and put the items in a secure place and message me. I've complained multiple times with no success.

This does not reflect Courierpost as a whole however nobody is taking accountability for my problems and thus it is incredibly frustrating for me.

Michael Murphy | https://murfy.nz
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hadenkose

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Reply # 1689386 15-Dec-2016 14:09

They must be a bit gun shy around our way, as I found a couple of card to call slips in my front garden when getting the mail earlier in the week. They were both non signature items and not very big, so they could have left them at our front door. The cards to call also had no pick-up address, which I found really handy!

Hammerer

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Reply # 1689391 15-Dec-2016 14:12

All of the above too: __________ (insert name of courier firm here).

We are very dependent upon the integrity and honesty of our delivery drivers. Our regular CourierPost driver has been excellent and he's probably doing it for ten years. We know that our delivery will be late morning or afternoon because we live in a residential area with no businesses nearby - Fairfield, Lower Hutt. But that works in our favour because we are more likely to be out in the morning.

gregmcc

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Reply # 1689393 15-Dec-2016 14:14

I agree, the are friggin useless. I had a packaged picked up on Thursday last week from Auckland for delivery to Huntly, A week later still waiting, been on the phone several times, promised deliveries, promised call backs, did get a call back once and did they get the "what for", but still no delivery.

Behodar

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Reply # 1689397 15-Dec-2016 14:16

It does depend on your area/driver. Here in Hillcrest, Whakatane they're effectively flawless. I can only remember two issues since I've lived here (eight years) and neither of them were major. I've bought hundreds of things so the failure rate is extremely low.

WyleECoyoteNZ

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Reply # 1689400 15-Dec-2016 14:24

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Its sounds unfortunate, yes....the courier is human and has made a error. We all make mistakes.

I'm not a courier, and at this time of year, I take my hat off to them.

Starting at 5am, and to still be working at 9:30pm (I've heard more than once of people receiving parcels at this time) has got to be hard work, and then have to do the same the next day and the next day.

zespri

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Reply # 1689402 15-Dec-2016 14:25

I did not have good experience with any NZ Courier, to me it looks that the standard of conduct is very low across the board.

Courier post in particular was responsible to deliver a number of items to my home several times this year. My wife is at home pretty much all the time, but out of about 5 occasions they never even knock, just left the standard note "You were not at home, please collect at the depot".

From what I hear from other people, this is normal for them.

I can guess that the couriers may be get paid based on the number of deliveries and they can fit more deliveries in if they don't spend time on getting the item out of the van, knocking at the door, collecting signature, etc.

dfnt

defiant
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Reply # 1689403 15-Dec-2016 14:25

I had flawless service from courier post, that is until the driver changed, now it's terrible.

I've changed the majority of my regular packages to deliver straight to the depot now using the parcel collect address: https://www.nzpost.co.nz/personal/receiving-mail-parcels/receiving-your-parcels/parcel-collect. I get an email when the package arrives there.

I'm lucky that the depot is on my route home so it's convenient for me to stop by the depot to collect my package.

Otherwise, I also use the nzpost website with the tracking number and have packages redirected to the depot.

I get the feeling NZ Post reduced the number of drivers and increased the service area which is why things are so bad now, it definitely wasn't this bad last year for me.

TLDR: Switch to parcel collect to avoid the courier driver.

hadenkose

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Reply # 1689407 15-Dec-2016 14:31

WyleECoyoteNZ:

Its sounds unfortunate, yes....the courier is human and has made a error. We all make mistakes.

I'm not a courier, and at this time of year, I take my hat off to them.

Starting at 5am, and to still be working at 9:30pm (I've heard more than once of people receiving parcels at this time) has got to be hard work, and then have to do the same the next day and the next day.

While I can agree that we are all human (even courier drivers ) In my case he simply hasn't just made a mistake, he has made a concious decision not to deliver my item and then lie about it the next day.

Yes they are working long hours, but remember, we're also paying for a service that they are providing...not asking them to go out of their way and do something out of the ordinary like deliver my item on time....

hadenkose

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Reply # 1689411 15-Dec-2016 14:33

nas:

I had flawless service from courier post, that is until the driver changed, now it's terrible.

I've changed the majority of my regular packages to deliver straight to the depot now using the parcel collect address: https://www.nzpost.co.nz/personal/receiving-mail-parcels/receiving-your-parcels/parcel-collect. I get an email when the package arrives there.

I'm lucky that the depot is on my route home so it's convenient for me to stop by the depot to collect my package.

Otherwise, I also use the nzpost website with the tracking number and have packages redirected to the depot.

I get the feeling NZ Post reduced the number of drivers and increased the service area which is why things are so bad now, it definitely wasn't this bad last year for me.

TLDR: Switch to parcel collect to avoid the courier driver.

Thanks mate. Will definitely look at this option in the future.

Speaking of driver changes, we've probably had about 3 in as many years. They seem to just start to get the hang of it then bugger off...

msukiwi

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Reply # 1689444 15-Dec-2016 14:40

Couriers in general seem to forget it is THE RECEIVER who is actually paying for their absolute cr*p service.

I have courier companies that I actively avoid and will choose another supplier if my first choice of supplier uses them...and tell them so.

PaulBags

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Reply # 1689463 15-Dec-2016 14:48

In my experience in New Brighton Christchurch, Courier Post are the most reliable and friendly - but for me we receive maybe a few dozen parcels a year. Post Haste is the worst and Fastway's not much better. NZ Post is most likely to not bother attempting delivery - there is a post shop just down the road but at the moment I don't have ID so that's not convenient.

Who else even is there?

Pumpedd

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Reply # 1689464 15-Dec-2016 14:53

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The faster they deliver the more money they earn ...simple.

Quicker to dump a card in the mailbox than go to front door and wait to see if anyone is home.

There is no quality in the courier business at all, and imo they should only get paid after a successful delivery.

hadenkose

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Reply # 1689467 15-Dec-2016 14:57

PaulBags: In my experience in New Brighton Christchurch, Courier Post are the most reliable and friendly - but for me we receive maybe a few dozen parcels a year. Post Haste is the worst and Fastway's not much better. NZ Post is most likely to not bother attempting delivery - there is a post shop just down the road but at the moment I don't have ID so that's not convenient.

Who else even is there?

PBT and NZ Couriers are some others and they are both pretty good here. Our old NZ couriers driver had been on for over 10 years and he was great! He's since moved on, which was a shame, but the new driver seems to have a pretty good handle on it now.

msukiwi

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Reply # 1689468 15-Dec-2016 14:58

One person supports this post

There can't be any money in the game or someone (Company) would actually provide the service we expect and win everyone's business at the expense of the cowboys we currently experience.

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