Hi team,
Well it's Christmas time again and what that means to me is that our usually mostly sometimes reliable Courier Post becomes totally and utterly hopeless. I shouldn't really blame my local driver, because it seems my beef lies squarely with the temp drivers they get in that just don't know what the f&%!! they are doing! This week for instance, we ordered a package from PB tech. Gets picked up on Tuesday and delivered to the depot that same day (for overnight delivery) Courier has package on board all Wednesday (7 and a half hours!) and finally decides the best course of action is to deliver it back to the depot without any attempt at a delivery - WTF! I of course call Courier Post and they say it scheduled for first pickup at 5am Thursday. 10am Thursday comes around and the driver finally picks it up again. I call and ask why it has taken so long to be picked up again and they assure me that it will be delivered by 12pm Thursday. 11:55am and no delivery. By this time I'm getting hungry and ready to go for lunch. Another call to customer services and they say courier will be there in 10 mins. So I wait....45mins later still no delivery. Another call leads to me swearing at the poor customer services operator (which I did apologise for) along with her apologising to me for their crap service! Long story short the driver said he didn't deliver on Wednesday because he wasn't in our area (we are in central Warkworth township - it's not LA) Said because we were a business and we shut at 4pm (which we don't) he saw that nobody was here and didn't deliver. I know for a fact that this is bull, because I was at work until 5pm. Now he's saying he will definitely deliver between 3 and 5pm today and asked for somewhere to leave the package. No way do I want the package left anywhere, which leads me to think he isn't going to deliver today either?
Any suggestions as to what I can do from here? I fear that Courier Post customer services will permanently block my number soon