muppet: Why are you all complaining? You should be singing, dancing and rejoicing they came back online at all!!

Far out! You get what you pay for, and these guys are damn cheap for a reason. It's pretty obvious they're dodgy, unreliable and probably utter cowboys. Look at their website. Ha! Look at people's attempts to contact them (Hint: Beep beep beep). Look at the the PDF listed here earlier (you'll have to read it all, if it's hard I can help with the big words)

And you're all seriously questioning how much longer they'll be around? Have you been living in a dungeon for 10 years?

This is the sort of business a father gives his moron son, then watches him run it into the ground, bailing him out over and over again. I'd be surprised if they had more than 5 staff and I'm very surprised they're back online at all.

Seriously: Their fix for your problems before was "Change your DNS server"! Amazing! And you all just accept that as normal? No explanation, no reason for the fact their upstream keeps changing? Most ISPs don't need to change provider 3 times a week. 3 times in 5 years is a more regular timeline. A normal ISP doesn't DO that. They don't go offline for 48 hours. They don't suggest a dodgy DNS change as a fix for a total outage.

Now that said, *everyone* has outages. It's normal, it happens, it's annoying but it's a fact. But look at the way these guys handled it. Did their phones work? No. Did their website work? No.
Do you know how hard it is to setup a temporary website? One not on your network so that customers can still see it? You change your DNS records so www.nznet.co.nz points to it. It's _EASY_. Stupid easy. It would have taken ~5 minutes and it's something anyone with half a clue would do during a major outage if they had no other way of contacting their customers.
You always let your customers know, IF you care about them. It'd have cost them maybe $100 to do this. Probably only $20. Did they do it? No.




Fek.

Stop complaining and be thankful it works at all. Rejoice, in fact. That's if it does.

If you want something that's decent and works, well, these guys aren't it. If you're happy to put up with regular outages, things breaking, but paying nothing for it, well, keep up the good work.