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120 posts

Master Geek


# 177295 29-Jul-2015 05:21
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Is anyone using UFB on Voyager Internet and or using a 3rd party VOIP Provider?
Are Voyager good to deal with?

I am considering their 100/20 Unlimited Bandwidth with BYO Modem for $69 on a 2 year contract.
You have to pay extra for a router and again if you want to use their voice.

They got a little "toey" LOL when I said I wanted to use my own Modem/Router with a 3rd party VOIP service provider.

I want to use the Spark Huawei HG659b phone ports rather than an ATA, I know it works on 2Talk, already tested.

When you are retired any dollar saved is a bonus, Voyager 100/20 + 2Talk = $80.50

Thanks





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4127 posts

Uber Geek


  # 1354081 29-Jul-2015 08:15
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Voyager are excellent. They have quite a nice SIP platform too.

Most ISP's won't like you using third-party but will simply inform you it just isn't supported so don't expect help if issues arise.



120 posts

Master Geek


  # 1354089 29-Jul-2015 08:26
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Its interesting that Bigpipe recommend 2Talk among other VOIP providers, perhaps because Bigpipe dont have a VOIP service.

The reason I am looking at 2Talk is their cheap calling to Thailand Mobile.
They have 250 minutes of free National and Country calling on their 2Talk 10 plan.
My wife is from Thailand and is always calling there.

 
 
 
 


646 posts

Ultimate Geek


  # 1354090 29-Jul-2015 08:29
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Looking into Voyager as well.

Happy to have VoIP with them, but want to bring in my own router.


Only thing that is putting me off right now.

MR might be the alternative.




NZ / AU Battlefield 4 Gaming Community
http://www.sonsofvalour.net/forums/forum.php

57 posts

Master Geek


  # 1354091 29-Jul-2015 08:29
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Do Voyager use the ONT for their VOIP or is it done through the router?



120 posts

Master Geek


  # 1355140 30-Jul-2015 10:57
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I think VOIP is delivered through their supplied router not the ONT.

I also think if Voyager Internet was a little more flexible with their plans they would get a lot more Customers as their pricing is very sharp on their basic plan even though the contract is for 2 years

2364 posts

Uber Geek

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Subscriber

  # 1355172 30-Jul-2015 11:37
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Jedsdad: Its interesting that Bigpipe recommend 2Talk among other VOIP providers, perhaps because Bigpipe dont have a VOIP service.

....


That is interesting, please ask them if they are planning to privately or even openly peer with them to try improve call quality. If they wanted to they could even try honoring their DSCP markings :) 

ajw

1508 posts

Uber Geek


  # 1355185 30-Jul-2015 11:52
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Jedsdad: I think VOIP is delivered through their supplied router not the ONT.

I also think if Voyager Internet was a little more flexible with their plans they would get a lot more Customers as their pricing is very sharp on their basic plan even though the contract is for 2 years


Agreed I wonder why they cannot offer open term on their $69 naked unlimited and the customer pays for all installation charges.

 
 
 
 


929 posts

Ultimate Geek


  # 1355263 30-Jul-2015 13:20
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ajw:
Jedsdad: I think VOIP is delivered through their supplied router not the ONT.

I also think if Voyager Internet was a little more flexible with their plans they would get a lot more Customers as their pricing is very sharp on their basic plan even though the contract is for 2 years


Agreed I wonder why they cannot offer open term on their $69 naked unlimited and the customer pays for all installation charges.


Maybe their cost model amortises the setup cost over two years, and that cost includes staff admin time?

ajw

1508 posts

Uber Geek


  # 1355278 30-Jul-2015 13:35
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deadlyllama:
ajw:
Jedsdad: I think VOIP is delivered through their supplied router not the ONT.

I also think if Voyager Internet was a little more flexible with their plans they would get a lot more Customers as their pricing is very sharp on their basic plan even though the contract is for 2 years


Agreed I wonder why they cannot offer open term on their $69 naked unlimited and the customer pays for all installation charges.


Maybe their cost model amortises the setup cost over two years, and that cost includes staff admin time?


Most ISP's are now just retailers and buy wholesale of Chorus and other fibre providers wholesalers so surely the cost structures must be similar and most ISP's only require a 12 month contract if they supply you equipment. Please correct me if wrong. There are other ISP's that allow open term provided the customer pays the connection charges and supplies there own equipment.

929 posts

Ultimate Geek


  # 1355307 30-Jul-2015 14:21
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ajw:
deadlyllama:
ajw:
Jedsdad: I think VOIP is delivered through their supplied router not the ONT.

I also think if Voyager Internet was a little more flexible with their plans they would get a lot more Customers as their pricing is very sharp on their basic plan even though the contract is for 2 years


Agreed I wonder why they cannot offer open term on their $69 naked unlimited and the customer pays for all installation charges.


Maybe their cost model amortises the setup cost over two years, and that cost includes staff admin time?


Most ISP's are now just retailers and buy wholesale of Chorus and other fibre providers wholesalers so surely the cost structures must be similar and most ISP's only require a 12 month contract if they supply you equipment. Please correct me if wrong. There are other ISP's that allow open term provided the customer pays the connection charges and supplies there own equipment.


They also employ staff, have routers and a network, manage capacity (i.e. work out how much bandwidth to commit to buy), etc.  The product they make is made up of several input products, not just "ohai chorus here is $60/mo, pls to supply internet to this phone line."  Your signing up or leaving incurs costs beyond churn fees -- staff time to deal with you on the phone, etc.  Most ISPs have pretty low margins; your picking up the phone to call them means they've likely made a loss on you that month.

ajw

1508 posts

Uber Geek


  # 1355360 30-Jul-2015 15:02
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What is the actual wholesale cost to supply one copper naked line to a customer using ADSL2 . And to supply a naked line using VDSL2.  And how much extra does the voice component cost on each line. POTS not VOIP.

And what is the wholesale cost to supply a naked fibre connection and how much extra to have VOIP added as the voice option. These wholesale charges I believe are set by the Commerce Commission.

In all cases I am referring to residential connections. Had a quick look  but couldn't find a link to these wholesale charges. I note in areas where the exchange or cabinet is unbundled with a ISP's equipment they
charge slightly less.

Thanks.







aw

1609 posts

Uber Geek


  # 1355382 30-Jul-2015 15:30
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Naked UBA (ADSL/VDSL) is $34.44, if you add POTS it's another $17.98
UFB 30/10 is $38.50, 100/20 is $41, 200/20 $55, 200/200 $65, all includes one voice line.

8033 posts

Uber Geek

Trusted

  # 1358048 3-Aug-2015 17:43
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We are using Voyager at work for UFB, they have been very solid.

However I would not switch to them for home/gaming until they change to a different international upstream provider. While they seem to peer locally and use Vocus to AU they seem to use TelstraGlobal for other international.

Over the years the amount of weird dumb issues with routing and throughput via TelstraGlobal = avoid.

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