Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


antaeusa

221 posts

Master Geek


#148545 23-Jun-2014 08:56
Send private message

Hi Guys,

Quick question about CGA - I bought a S3 from NL about two years back..it's no longer charging and they don't want to take responsability for it? I thought they were meant to last longer than two years??

Ta

Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3 | 4
Insanekiwi
592 posts

Ultimate Geek


  #1072363 23-Jun-2014 09:09
Send private message

What I know is that Samsung S3s came in with 2 year handset warranty (NZ new products). So check to see if you still have manufacturer's warranty left. CGA can be little vague on things, but if your product has absolutely no cosmetic / water damage, you may have a chance to get it sorted?

I would like to hear other's experience with this.

Unfortunately, I do not keep phones long enough to go past its usual warranty period. I did have an iPhone 4 that died out of blue (logic board failure), and paid $200 to get it replaced with a new one after 2.5-3 years of ownership - which I was happy to pay.




timmmay
20575 posts

Uber Geek

Trusted
Lifetime subscriber

  #1072364 23-Jun-2014 09:09
Send private message

Have a look at consumer life expectancy for the phone here - it's members only. Maybe a helpful GZ member can tell you what it is, and provide that page as a PDF. That will likely give you enough backup to ask them to fix the phone under the CGA, if they don't you can take them to small claims.

You could also read this thread.

Inphinity
2780 posts

Uber Geek


  #1072365 23-Jun-2014 09:12
Send private message

So wave the CGA at them, I would imagine the 'reasonable' life expectancy of a mobile to be somewhere between 3 and 5 years. However, if it's not charging because of the battery, rather than a phone fault, I would imagine a battery to be a wear & tear item and potentially not covered.



thecatsgoolies
414 posts

Ultimate Geek

Trusted

  #1072368 23-Jun-2014 09:17
Send private message

I could be wrong but I thought it was a standard 12 month warranty.

Inphinity
2780 posts

Uber Geek


  #1072374 23-Jun-2014 09:22
Send private message

thecatsgoolies: I could be wrong but I thought it was a standard 12 month warranty.


CGA doesn't apply for a static specific time, it's based on reasonable life expectancy for a product. 

thecatsgoolies
414 posts

Ultimate Geek

Trusted

  #1072375 23-Jun-2014 09:24
Send private message

fair enough. I've had issues trying to claim after 12 months in the past. What exactly is the reasonable life span of a mobile device these days? I upgrade mine too often to outlive the warranty.

timmmay
20575 posts

Uber Geek

Trusted
Lifetime subscriber

  #1072384 23-Jun-2014 09:36
Send private message

thecatsgoolies: fair enough. I've had issues trying to claim after 12 months in the past. What exactly is the reasonable life span of a mobile device these days? I upgrade mine too often to outlive the warranty.


That's why I linked to the consumer article - they're considered a pretty reliable source. The OP should probably just buy a membership, they have cheap trial memberships available.

 
 
 

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.
jonathan18
7413 posts

Uber Geek

ID Verified
Trusted

  #1072391 23-Jun-2014 09:40
Send private message

timmmay:
thecatsgoolies: fair enough. I've had issues trying to claim after 12 months in the past. What exactly is the reasonable life span of a mobile device these days? I upgrade mine too often to outlive the warranty.


That's why I linked to the consumer article - they're considered a pretty reliable source. The OP should probably just buy a membership, they have cheap trial memberships available.


Only problem is the article's very limited as to the devices it provides information on - to confirm for the OP they don't include mobile phones. Rather, it's limited to:

 

Kitchen appliances

 

  • Dishwashers
  • Espresso machines
  • Fridges
  • Kettles & toasters
  • Microwaves
  • Ovens & stoves
  • Stoves
  • Toasters
Laundry and cleaning

 

  • Dryers
  • Vacuum cleaners
  • Washing machines
Heating appliances

 

  • Dehumidifiers
  • Heaters
  • Heat pumps
Electronic appliances

 

  • Cameras
  • Computers
  • TVs

antaeusa

221 posts

Master Geek


  #1072392 23-Jun-2014 09:42
Send private message

timmmay: Have a look at consumer life expectancy for the phone here - it's members only. Maybe a helpful GZ member can tell you what it is, and provide that page as a PDF. That will likely give you enough backup to ask them to fix the phone under the CGA, if they don't you can take them to small claims.

You could also read this thread.


I just signed up for 3 months on that. Will check it out and let you know..

timmmay
20575 posts

Uber Geek

Trusted
Lifetime subscriber

  #1072395 23-Jun-2014 09:44
Send private message

If they don't specify phones directly I'd look at other small handheld devices - cameras I guess.

antaeusa

221 posts

Master Geek


  #1072399 23-Jun-2014 09:51
Send private message

Cameras

Camera graphic
Economic life: 3-7 years (compact and CSC) 3-10 years (DSLR)
Life expectancy: 5-10 years
Repair or replace?
While you might opt to repair a 5-year-old DSLR, a 5-year-old compact is nearing the end of its economic life. Use the fault as an excuse to upgrade. Recent advances in technology mean new models have smaller bodies crammed with bigger sensors and more features (such as WiFi and GPS).

robjg63
4096 posts

Uber Geek

Subscriber

  #1072405 23-Jun-2014 10:01
Send private message

Do you know someone else with an S3?
I would be inclined to see if you can borrow a battery for a few minutes - pop it in your phone and make sure the phone still goes - then hook it up to your charger and see if it looks to be charging. If it looks like it is then my money would be on a dead battery.
I suppose if it looks like its charging with your phone/battery plugged into the charger that probably points to a dead battery as well.

If its just the battery then I would bite the bullet and just buy a replacement - they look to be <$30 (pbtechs website today).
Batteries get a hard time and a bit over 2 years is probably not unusual.

If its a problem in the phone though I would have a go at the CGA.




Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler


MikeB4
18435 posts

Uber Geek

ID Verified
Trusted

  #1072407 23-Jun-2014 10:04
Send private message

Samsung lists it manufacturers warranty as two years for phones.

http://www.samsung.com/nz/support/warranty/warrantyInformation.do

sbiddle
30853 posts

Uber Geek

Retired Mod
Trusted
Biddle Corp
Lifetime subscriber

  #1072408 23-Jun-2014 10:05
Send private message

After 2 years I'd suggest there is a very high chance of the issue being the battery.

If this is the case the battery will not be covered by the CGA - 2 years is beyond what is considered battery to last.

antaeusa

221 posts

Master Geek


  #1072409 23-Jun-2014 10:07
Send private message

robjg63: Do you know someone else with an S3?
I would be inclined to see if you can borrow a battery for a few minutes - pop it in your phone and make sure the phone still goes - then hook it up to your charger and see if it looks to be charging. If it looks like it is then my money would be on a dead battery.
I suppose if it looks like its charging with your phone/battery plugged into the charger that probably points to a dead battery as well.

If its just the battery then I would bite the bullet and just buy a replacement - they look to be <$30 (pbtechs website today).
Batteries get a hard time and a bit over 2 years is probably not unusual.

If its a problem in the phone though I would have a go at the CGA.


Bought a new battery and a new charger. So its none of those..unfortunately.

 1 | 2 | 3 | 4
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.