Samsung SIII - Consume Act Guarantee

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antaeusa

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Master Geek

Topic # 148545 23-Jun-2014 08:56

Hi Guys,

Quick question about CGA - I bought a S3 from NL about two years back..it's no longer charging and they don't want to take responsability for it? I thought they were meant to last longer than two years??

Ta

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Reply # 1072363 23-Jun-2014 09:09

What I know is that Samsung S3s came in with 2 year handset warranty (NZ new products). So check to see if you still have manufacturer's warranty left. CGA can be little vague on things, but if your product has absolutely no cosmetic / water damage, you may have a chance to get it sorted?

I would like to hear other's experience with this.

Unfortunately, I do not keep phones long enough to go past its usual warranty period. I did have an iPhone 4 that died out of blue (logic board failure), and paid $200 to get it replaced with a new one after 2.5-3 years of ownership - which I was happy to pay.

timmmay

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Reply # 1072364 23-Jun-2014 09:09

Have a look at consumer life expectancy for the phone here - it's members only. Maybe a helpful GZ member can tell you what it is, and provide that page as a PDF. That will likely give you enough backup to ask them to fix the phone under the CGA, if they don't you can take them to small claims.

You could also read this thread.

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Inphinity

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Reply # 1072365 23-Jun-2014 09:12

So wave the CGA at them, I would imagine the 'reasonable' life expectancy of a mobile to be somewhere between 3 and 5 years. However, if it's not charging because of the battery, rather than a phone fault, I would imagine a battery to be a wear & tear item and potentially not covered.

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thecatsgoolies

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Reply # 1072368 23-Jun-2014 09:17

I could be wrong but I thought it was a standard 12 month warranty.

Inphinity

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Reply # 1072374 23-Jun-2014 09:22

thecatsgoolies: I could be wrong but I thought it was a standard 12 month warranty.

CGA doesn't apply for a static specific time, it's based on reasonable life expectancy for a product.

thecatsgoolies

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Reply # 1072375 23-Jun-2014 09:24

fair enough. I've had issues trying to claim after 12 months in the past. What exactly is the reasonable life span of a mobile device these days? I upgrade mine too often to outlive the warranty.

timmmay

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Reply # 1072384 23-Jun-2014 09:36

thecatsgoolies: fair enough. I've had issues trying to claim after 12 months in the past. What exactly is the reasonable life span of a mobile device these days? I upgrade mine too often to outlive the warranty.

That's why I linked to the consumer article - they're considered a pretty reliable source. The OP should probably just buy a membership, they have cheap trial memberships available.

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jonathan18

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Reply # 1072391 23-Jun-2014 09:40

timmmay:
thecatsgoolies: fair enough. I've had issues trying to claim after 12 months in the past. What exactly is the reasonable life span of a mobile device these days? I upgrade mine too often to outlive the warranty.

That's why I linked to the consumer article - they're considered a pretty reliable source. The OP should probably just buy a membership, they have cheap trial memberships available.

Only problem is the article's very limited as to the devices it provides information on - to confirm for the OP they don't include mobile phones. Rather, it's limited to:

Kitchen appliances

Dishwashers
Espresso machines
Fridges
Kettles & toasters
Microwaves
Ovens & stoves
Stoves
Toasters

Laundry and cleaning

Dryers
Vacuum cleaners
Washing machines

Heating appliances

Dehumidifiers
Heaters
Heat pumps

Electronic appliances

Cameras
Computers
TVs

antaeusa

221 posts

Master Geek

Reply # 1072392 23-Jun-2014 09:42

timmmay: Have a look at consumer life expectancy for the phone here - it's members only. Maybe a helpful GZ member can tell you what it is, and provide that page as a PDF. That will likely give you enough backup to ask them to fix the phone under the CGA, if they don't you can take them to small claims.

You could also read this thread.

I just signed up for 3 months on that. Will check it out and let you know..

timmmay

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Reply # 1072395 23-Jun-2014 09:44

If they don't specify phones directly I'd look at other small handheld devices - cameras I guess.

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antaeusa

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Reply # 1072399 23-Jun-2014 09:51

Cameras

Camera graphic
Economic life: 3-7 years (compact and CSC) 3-10 years (DSLR)
Life expectancy: 5-10 years
Repair or replace?
While you might opt to repair a 5-year-old DSLR, a 5-year-old compact is nearing the end of its economic life. Use the fault as an excuse to upgrade. Recent advances in technology mean new models have smaller bodies crammed with bigger sensors and more features (such as WiFi and GPS).

robjg63

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Reply # 1072405 23-Jun-2014 10:01

Do you know someone else with an S3?
I would be inclined to see if you can borrow a battery for a few minutes - pop it in your phone and make sure the phone still goes - then hook it up to your charger and see if it looks to be charging. If it looks like it is then my money would be on a dead battery.
I suppose if it looks like its charging with your phone/battery plugged into the charger that probably points to a dead battery as well.

If its just the battery then I would bite the bullet and just buy a replacement - they look to be <$30 (pbtechs website today).
Batteries get a hard time and a bit over 2 years is probably not unusual.

If its a problem in the phone though I would have a go at the CGA.

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MikeB4

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Reply # 1072407 23-Jun-2014 10:04

Samsung lists it manufacturers warranty as two years for phones.

http://www.samsung.com/nz/support/warranty/warrantyInformation.do

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sbiddle

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Reply # 1072408 23-Jun-2014 10:05

2 people support this post

After 2 years I'd suggest there is a very high chance of the issue being the battery.

If this is the case the battery will not be covered by the CGA - 2 years is beyond what is considered battery to last.

antaeusa

221 posts

Master Geek

Reply # 1072409 23-Jun-2014 10:07

robjg63: Do you know someone else with an S3?
I would be inclined to see if you can borrow a battery for a few minutes - pop it in your phone and make sure the phone still goes - then hook it up to your charger and see if it looks to be charging. If it looks like it is then my money would be on a dead battery.
I suppose if it looks like its charging with your phone/battery plugged into the charger that probably points to a dead battery as well.

If its just the battery then I would bite the bullet and just buy a replacement - they look to be <$30 (pbtechs website today).
Batteries get a hard time and a bit over 2 years is probably not unusual.

If its a problem in the phone though I would have a go at the CGA.

Bought a new battery and a new charger. So its none of those..unfortunately.

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