Chorus issue - fibre cable on fence that was knocked over by weather

Forums › New Zealand Broadband › Chorus issue - fibre cable on fence that was knocked over by weather

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nuke737

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#2869010 15-Feb-2022 18:12

Gordy7:

Would the fence and fibre be covered by your house/property insurance?

The fence was since it was damaged but the fiber cable is intact so nothing was made of it at the time. Have you tried claiming insurance to pay for a fiber relocation before?

nuke737

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#2869012 15-Feb-2022 18:13

quickymart:

nuke737:

A combination of being really tired of fighting for the install which took several months to get on and the process to lodge any complaint about it being unclear at the time. One has few options for recourse as they'll just redirect you back to your ISP.

I think given it's been there so long now - seemingly without any issues - that to relocate it now after all this time will indeed be chargeable.

If it was just natural failure of the fence due to age sure, but this was due to a freak wind event just blowing that part of the fence over which could've happened at any point between the install and now.

Jase2985

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#2869232 15-Feb-2022 22:21

If the cable fell off a powerpole they would be there straight away to fix it at their cost as its their network. If the cable falls off the fence in a storm then they should be there straight away to fix it as its their network.

DOnt want to deal with paying to fix it each time it falls of a fence? dont put it on the fence.

This is INFRASTRUCTURE. its supposed to be build to last.

Wheelbarrow01

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Chorus

#2869256 15-Feb-2022 22:38

Hi @nuke737

Flick me a PM with your address and RSP details and I will see what I can do. Some of what you have been told by your RSP appears not to be entirely correct.

There is no such thing as a "moving a fenceline" order. We do have an all encompassing process for network relocation but it's unclear if that is what you actually need in this case. On the face of it, it sounds like you just need a bit of coordination between Chorus and your fencing contractor to extricate the fibre cable from the existing fence while it is being dismantled. Assuming it's ruggedised cable (which it likely is) with a bit of slack in it, then it should be possible in theory to move it out of the way temporarily so the new fence can be installed, and then it can be reattached. That should be the cheapest option.

If you want the cable placed underground, there are several ways to achieve this. If the existing cable is ruggedised, the cheapest outcome is to dig a shallow trench along the fence line and bury it yourself - ruggedised cable does not require a duct to protect it, and it has a tracer wire if it ever needs to be located in future.

Anyway, flick me the details and I'll check out the notes on your completed fault ticket. If you can send me some photos which show how the fibre is attached to the fence and shows why it can't be easily removed, that would also be helpful.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

Weatbixs

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#2869714 16-Feb-2022 16:46

Out of Interest, can you say No to Chorus wanting to install along a fence?

Zeon

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#2869780 16-Feb-2022 17:13

Property owners who didn't demand reliable installs (or paid for themselves) have only themselves to blame. I wonder if poorly installed fibre will become a value detractor in the future, especially if the market cools and buyers can assert more power and the costs associated with repairs of low quality installs start to become more widely known.....

Speedtest 2019-10-14

Weatbixs

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#2869807 16-Feb-2022 17:32

Zeon:

Property owners who didn't demand reliable installs (or paid for themselves) have only themselves to blame. I wonder if poorly installed fibre will become a value detractor in the future, especially if the market cools and buyers can assert more power and the costs associated with repairs of low quality installs start to become more widely known.....

This is why I ask if one can say No to Chorus re the fence install, I understand they want to install this way as its cheap and easy, but you and I are the ones that are going to holding the can when something goes wrong, a situation I personally would rather head off at the start. But I feel as if the Chorus Guys would try and steamroll the customer into their way of wanting install to be done. At the end of the day its not their property, they are there to do a job, and from what I have read over the years it could be an extremely poor one at that.

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nztim

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#2869837 16-Feb-2022 18:21

Zeon:

Property owners who didn't demand reliable installs (or paid for themselves) have only themselves to blame. I wonder if poorly installed fibre will become a value detractor in the future, especially if the market cools and buyers can assert more power and the costs associated with repairs of low quality installs start to become more widely known.....

I would be 20-30k more for an identical house where the fibre is tucked neatly underground vs tacked along the fence line

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

kiwiharry

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#2869874 16-Feb-2022 20:17

Weatbixs:
Zeon:

Property owners who didn't demand reliable installs (or paid for themselves) have only themselves to blame. I wonder if poorly installed fibre will become a value detractor in the future, especially if the market cools and buyers can assert more power and the costs associated with repairs of low quality installs start to become more widely known.....

This is why I ask if one can say No to Chorus re the fence install, I understand they want to install this way as its cheap and easy, but you and I are the ones that are going to holding the can when something goes wrong, a situation I personally would rather head off at the start. But I feel as if the Chorus Guys would try and steamroll the customer into their way of wanting install to be done. At the end of the day its not their property, they are there to do a job, and from what I have read over the years it could be an extremely poor one at that.

Chorus installer for our property also wanted to tack it to the fence. I refused that and they eventually dug it in around a rock garden and then directly across our lawn to the house.

If you can't laugh at yourself then you probably shouldn't laugh at others.

Jase2985

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#2869881 16-Feb-2022 20:47

Weatbixs:

Out of Interest, can you say No to Chorus wanting to install along a fence?

you can but you may end up in a situation where the method might end up being more than the cost of a free install (they are free up till a point)

nztim

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#2869884 16-Feb-2022 20:55

Jase2985:

Weatbixs:

Out of Interest, can you say No to Chorus wanting to install along a fence?

you can but you may end up in a situation where the method might end up being more than the cost of a free install (they are free up till a point)

Or you just make it easy for them and have the trench to the drop off dug before they show up, this is true even if the old copper is overhead

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

Jase2985

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#2869888 16-Feb-2022 21:04

and that is true, but thats also a cost to you, be it time or $$

I was happy to do that myself as i wanted it done properly and looking neat and tidy.

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