Telecom speeds in East Auckland?

✨ Quic broadband | Samsung | AliExpress | Wise | Sharesies | GoodSync | Free white papers

Welcome Guest.

You haven't logged in yet. If you don't have an account you can register now.

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom speeds in East Auckland?

ElijahNelson

1 post

Wannabe Geek

#116122 18-Apr-2013 23:17

Send private message

Hello all, I'm new to this forum so sorry if I have written/done anything wrong in this post but I can't seem to find where/if Telecom has listed there speeds for if you have reached your cap.

I'm currently on 500GB with Telecom and by the looks of my bandwidth meter I've only downloaded 200GB total (up/down) with no other people using the internet in my household and I have only noticed as of yesterday that my speeds are 3Mb down (usually 8-10Mb) and 700kb up (the norm for NZ).

Is this normal or should I report a fault or what should I do?

Quick info on the internet.

ISP: Telecom
Area: Urban East Auckland (Approx 2km from the exchange)

PeterReader

6019 posts

Uber Geek

Trusted

Geekzone

Lifetime subscriber

#801969 18-Apr-2013 23:17

Send private message

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

Please support Geekzone by subscribing, or using one of our referral links: Samsung | AliExpress | Wise | Sharesies | Hatch | GoodSync | Backblaze backup

plambrechtsen

1948 posts

Uber Geek
Inactive user

#802031 19-Apr-2013 06:43

Send private message

You should log a fault. However there has been reports of congestion in east Auckland during peak times and that's not limited to just Telecom. Worth reading posts in other ISPs forums for similar reports.

Not sure on the state of the fault but worth logging a case.

I do assume at 2km you already have a master filter?

News and reviews »

Gen Threat Report Reveals Rise in Crypto, Sextortion and Tech Support Scams
Posted 7-Aug-2025 13:09

Logitech G and McLaren Racing Sign New, Expanded Multi-Year Partnership
Posted 7-Aug-2025 13:00

A Third of New Zealanders Fall for Online Scams Says Trend Micro
Posted 7-Aug-2025 12:43

OPPO Releases Its Most Stylish and Compact Smartwatch Yet, the Watch X2 Mini.
Posted 7-Aug-2025 12:37

Epson Launches New High-End EH-LS9000B Home Theatre Laser Projector
Posted 7-Aug-2025 12:34

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00

eero Pro 7 Review
Posted 23-Jul-2025 12:07

BeeStation Plus Review
Posted 21-Jul-2025 14:21

eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01

WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32

RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26

Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24

Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05

Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01

Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

RSS feeds: Main feed; Forums feed
Copyright: ©2002-2025 Geekzone®

Site features: Geekzone BI dashboard; Geekzone Badges; Geekzone Status Page

Affiliate links: Samsung; AliExpress; Wise; Sharesies; GoodSync

Site Information: Subscribe to Geekzone; Privacy Statement; Forum Usage Guidelines (FUG); Advertising; Trademark and copyright