Why does my connection suck?

Forums › Spark New Zealand (including Skinny and BigPipe) › Why does my connection suck?

radicalx

2 posts

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#148648 25-Jun-2014 22:50

So according to the telecom website i'm suppose to get around 11-13mbps in my area, but have never had anything better than 4-5mbps.

My modem is a Linksys WAG200-g with the following stats:

DSL Status:
Connected DSL Modulation Mode: ADSL2+
DSL Path Mode: Fast
Downstream Rate: 5033 kbps
Upstream Rate: 917 kbps
Downstream Margin: 6 db
Upstream Margin: 12 db
Downstream Line Attenuation: 42 db
Upstream Line Attenuation: 11 db
Downstream Transmit Power: 12 db
Upstream Transmit Power: 20 db

According to google results, I should be getting up to a maximum of 7.5-8mps with that Line attenuation. Ive tried a different modem with the same results. As for the wiring in the house, There's two lines connected together to a small white box in the roof. Each line branches off and goes to a different phone jack, one for the phone and one for the modem. IS there anything I can try to improve my speed? Master splitter/ filter? Any advice appreciated.

PeterReader

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#1074696 25-Jun-2014 22:50

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

nakedmolerat

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#1074720 25-Jun-2014 23:36

Answer all the questions from Peter Reader above ^

sidefx

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#1074721 25-Jun-2014 23:37

radicalx: Master splitter/ filter?.

Yes

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michaelmurfy

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#1074726 26-Jun-2014 00:16

Get a master filter.

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sbiddle

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#1074763 26-Jun-2014 07:50

Sounds like OP has a master filter.

I'd be interested to know if they're in a 10Mbps + area according to the Chorus coverage maps.

radicalx

2 posts

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#1074944 26-Jun-2014 12:51

sbiddle: Sounds like OP has a master filter.

I'd be interested to know if they're in a 10Mbps + area according to the Chorus coverage maps.

Yes, im in the 10mbps+ area. Upgraded 2011. Never saw any change in speed after it was completed.

I don't think I do have a master filter. The little white box the wires are connected to is about the size of a phone jack.

Sideface

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#1075002 26-Jun-2014 13:40

radicalx: ... I don't think I do have a master filter. The little white box the wires are connected to is about the size of a phone jack.

Get a master filter - with your downstream attenuation you need one

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coffeebaron

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#1075047 26-Jun-2014 14:44

I install master filters in Auckland / Waikato if you are in one of those areas and would like to get it done for you.

Rural IT and Broadband support.

Broadband troubleshooting and master filter installs.
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