[Snap] Upgraded to Gigatown fiber, still getting same download speed

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Upgraded to Gigatown fiber, still getting same download speed

EdibleKittens

3 posts

Wannabe Geek

#171890 4-May-2015 18:32

I have been switched over from Orcon 30/10 to Snap 1000/500 and I'm currently receiving 30/500 according to speed tests.

I have a Netgear R7000, Does anyone know what I can do to get full speed out of my connection?

PeterReader

6019 posts

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Geekzone

Lifetime subscriber

#1297845 4-May-2015 18:32

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

hio77

12999 posts

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Lizard Networks

#1297857 4-May-2015 18:37

Have you tried simply calling snap? it sounds like your profile just needs fixing up..

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

EdibleKittens

3 posts

Wannabe Geek

#1297860 4-May-2015 18:46

Great advice :P, gave them a call and im at about 500/480 not sure if ill get any faster than that

toastyy

2 posts

Wannabe Geek
Inactive user

#1297944 4-May-2015 21:57

I bought the same router a month ago and was disappointed by the WAN to LAN performance initially.
The problem was hardware NAT wasn't being enabled on the stock firmware despite testing every setting and previous firmwares.

I couldn't verify DD-WRT worked since it didn't play nicely with vlan tagging through telnet or the web interface, this was on a version that still supported hardware NAT as the most recent no longer do.

In the end I found the Asuswrt-Merlin firmware from here:
http://www.linksysinfo.org/index.php?threads/asuswrt-merlin-on-netgear-r7000.71108/

After installing and configuring v378.52_2 I got 850 megabits on SpeedTest versus 500 megabits on stock.
I'm liking the Asus interface a bit more than the Netgear interface as well.

The only change I had to make after installing the firmware was removing a MAC address that for some reason appeared in 'Special Requirement from ISP' under the WAN page. Before I did that it was stuck around ~370 megabits on the merlin firmware, glad I didn't give up even though the performance was initially worse.

If you have any issues I'm more than happy to help!

SCM

459 posts

Ultimate Geek

#1297947 4-May-2015 22:03

Get a Fritz!box.. solves all problems.

toastyy

2 posts

Wannabe Geek
Inactive user

#1297954 4-May-2015 22:17

SCM: Get a Fritz!box.. solves all problems.

All problems apart from poor wifi performance... Snap supports the Fritz!Box pretty well though.
My house is quite narrow but wide and I wanted to avoid a repeater router, otherwise I probably would've gone with one for convenience.

Aredwood

3885 posts

Uber Geek

#1297955 4-May-2015 22:18

EdibleKittens: Great advice :P, gave them a call and im at about 500/480 not sure if ill get any faster than that

Simple way of testing to see if your router's processor can't keep up with the speed. Open 2 browser windows, run a speedtest in 1 window and browse your routers admin webpages in the other window. If the admin pages take ages to load while a speedtest is running. Then most likely the routers processor is too slow.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

SCM

459 posts

Ultimate Geek

#1297957 4-May-2015 22:22

toastyy:
SCM: Get a Fritz!box.. solves all problems.

All problems apart from poor wifi performance... Snap supports the Fritz!Box pretty well though.
My house is quite narrow but wide and I wanted to avoid a repeater router, otherwise I probably would've gone with one for convenience.

I have no issues with the WIFI in my Fritz, it works fine, it has a by far better range than the WIFI in TrueNet's MikroTik 951 probe...

Zeon

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#1297959 4-May-2015 22:28

Aredwood:
EdibleKittens: Great advice :P, gave them a call and im at about 500/480 not sure if ill get any faster than that

Simple way of testing to see if your router's processor can't keep up with the speed. Open 2 browser windows, run a speedtest in 1 window and browse your routers admin webpages in the other window. If the admin pages take ages to load while a speedtest is running. Then most likely the routers processor is too slow.

I think that makes a lot of assumptions. What if it has a co-processor to do NAT etc.? Or if its a multi-core processor that one of the processors is dedicated to the admin page? Most people use Iperf.

Speedtest 2019-10-14

lxsw20

3558 posts

Uber Geek

Subscriber

#1297960 4-May-2015 22:29

EdibleKittens: Great advice :P, gave them a call and im at about 500/480 not sure if ill get any faster than that

Is that on WiFi or cabled? I get about 900 down cabled on a WRT1900AC, NF8AC and Spark HG695b. WiFi to my MBP from the WRT1900AC brings it down to about 450mbit. I had the same problem with the speed as you and just called them, they fixed it while I was on the line.

timmmay

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#1298033 5-May-2015 07:47

My Fritz 7390 works great. Wifi reaches to my greenhouse out back, though not through the two thick block walls, and half way up the road. It's mounted in a high cupboard. 2.4GHz goes a bit further than 5GHz.

EdibleKittens

3 posts

Wannabe Geek

#1299144 6-May-2015 14:59

lxsw20:
EdibleKittens: Great advice :P, gave them a call and im at about 500/480 not sure if ill get any faster than that

Is that on WiFi or cabled? I get about 900 down cabled on a WRT1900AC, NF8AC and Spark HG695b. WiFi to my MBP from the WRT1900AC brings it down to about 450mbit. I had the same problem with the speed as you and just called them, they fixed it while I was on the line.

Wired