Can send TXT messages but unable to receive TXT messages on huawei ideos

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Can send TXT messages but unable to receive TXT messages on huawei ideos

mroarsome

37 posts

Geek

#80575 1-Apr-2011 14:30

As of last night I am unable to receive TXT messages from any network (tested Telecom, Vodafone and 2 degrees) on my Huaweu Ideos. If I send a message to someone sitting beside me they get it straight away, but if they reply it never comes through.

I have tried some basic troubleshooting such as turning the phone off and on, putting it into Airplane mode, turning it off and removing battery, but still no messages.

Anything else I should try? I have tried calling 2 Degrees mobile but unable to get through in a timely manner.

Other details that may be helpful, I'm located in the Wellington City Central area, and I can still make and receive phone calls, browse internet, everything other than receive txt messages.

2degreesCare

1537 posts

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2degrees

#454238 1-Apr-2011 15:23

It seems your SMSC has been corrupted or erased. To reset it -

Dial *#*#4636#*#*
Select Phone Information
Scroll down to bottom of screen and there is an SMSC setting
Enter +64220227672 and then click update

Hope this helps.
^POB

mroarsome

37 posts

Geek

#454241 1-Apr-2011 15:31

If I enter in +6422027672 into the SMSC box i get the text 'update error' in the text box. However when I press the refresh button the text "+64220227672",145 appears in text box.

Another observation, when I put the sim card into the another phone TXT messages are received.

mroarsome

37 posts

Geek

#454243 1-Apr-2011 15:34

Actually scrap that... It is now working, I am now getting TXT messages! Thank you very much.

2degreesCare

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#454256 1-Apr-2011 16:02

The reboot must've done it. :)

ahmad

1937 posts

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#455299 4-Apr-2011 20:54

2DegreesCare is such an apt user name to be honest. That sort of username is usually just talk, but you guys really bring the Service back into Customer Service.