Hi,

I have a hard bricked Galaxy Note N7000 device. Which Samsung are aware of, the emmc faulty mobos.

I've sent it back to the UK being under warranty (10 months old) as there is
an emmc mobo known issue. It will not boot on and you cannot get into recovery.

Samsung UK sent it to Anovo who have returned it back to the retail shop handtec.co.uk
claiming water damage. During my ownership there was no water contact
whatsoever. When it departed New Zealand I ensured it was packaged well. I am
100% sure when it left my hands it was and still is an emmc mobo known issue to
Samsung.

We all know the reason we buy these devices internationally, it's because New Zealand gets the device 12 months after the whole world does, including galaxies far and near....

Now it seems I am out of pocket $900ishNZD due to Anovo claiming water damage.
Handtec can't help me and Samsung NZ said call Samsung UK. I am writing this
because I need help, my galaxy note is still 1-2 months under warranty.

I am not a happy customer, I feel like the customer service has been appalling.

I thought I was a valued customer until I found out the above. I have sent
emails to Samsung NZ, Samsung UK, handtec.co.uk and Samsung Korea. I've also posted hard copies to Samsung UK, South Korea x2 addresses, Samsung NZ and Samsung AUS because apparently AUS are in charge of NZ Samsung I was told.

It's a complete loop. No one cares and no one wants to do something about it, it is Anovo or whatever in the UK that is the problem here, and Samsung worldwide don't give a God damn.

Does anyone know someone who works for Samsung who can help me?

 

Thanks,

Feroz