Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




24 posts

Geek


Topic # 81866 19-Apr-2011 15:21
Send private message

Hi there,

First of all I wasn't sure where to put this post exactly, if it is in the wrong place I'm sorry.

Back in January I bought a Nokia N8 from parallel imports at The Base in Hamilton.  About 2 and a half months in (mid March) it started freezing randomly and/or become incredibly slow at responding to anything (about a 7-20+ second delay response time to a single touch/hard button press)

I took it back to the shop (in the midst of it showing the symptoms) and they "repaired" it explaining that they wiped the hardware clean of any info and then reinstalled the newest Symbian ^3 OS onto it. Cool. This fixed it for about 6 hours, then it did exactly the same thing again, so I took it back the next day hoping for a refund.

They insisted on repairing it again, even after i explained it literally JUST came back from their repair people. i did ask for a refund but in the end played their game and let them send it away for repair again.  They have now called me and said that it is ready to be picked up but that their technicians and engineers have not been able to find a fault with it and that they would "flick" it back to me.  

In the 2 weeks that it has been with them they were also not able to offer me a courtesy phone or anything, even though they are a shop that sells phones...fail.  so i inevitably bought a replacement phone, this time going with a cheap android phone and it works brilliantly.  But what i am wondering is if i am within my rights to insist on a refund? or is it up to the discretion of the store whether they give me a store credit or even force me to take back a phone that i know is faulty..

Thanks in advance 

Create new topic
566 posts

Ultimate Geek
+1 received by user: 73


  Reply # 460539 19-Apr-2011 15:50
Send private message

Read up on the Consumer Guarantees Act to find out what your rights are. This is a good source of information:

http://www.consumer.org.nz/reports/consumer-guarantees-act

Parallel imported goods are still covered.



24 posts

Geek


  Reply # 460543 19-Apr-2011 15:56
Send private message

cool thanks for that.  looks like that if they cant repair it properly then i can "Reject the product and choose a replacement of the same type or similar value or a full refund of your purchase price"

 

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Phone prices rising as users move upmarket
Posted 24-Nov-2017 17:16


Talking net neutrality on RNZ Nine-to-Noon
Posted 24-Nov-2017 12:11


Air New Zealand experiments with blockchain technology
Posted 23-Nov-2017 15:39


Symantec selects Amazon Web Services to deliver cloud security
Posted 23-Nov-2017 10:40


New Zealand Ministry of Education chooses Unisys for cloud-based education resourcing management system
Posted 22-Nov-2017 22:00


Business analytics software powers profits for NZ wine producers
Posted 22-Nov-2017 21:52


Pyrios strikes up alliance with Microsoft integrator UC Logiq
Posted 22-Nov-2017 21:51


The New Zealand IT services ecosystem - it's all digital down here
Posted 22-Nov-2017 21:49


Volvo to supply tens of thousands of autonomous drive compatible cars to Uber
Posted 22-Nov-2017 21:46


From small to medium and beyond: Navigating the ERP battlefield
Posted 21-Nov-2017 21:12


Business owners: ERP software selection starts (and finishes) with you
Posted 21-Nov-2017 21:11


Why I'm not an early adopter
Posted 21-Nov-2017 10:39


Netatmo launches smart home products in New Zealand
Posted 20-Nov-2017 20:06


Huawei Mate 10: Punchy, long battery life, artificial intelligence
Posted 20-Nov-2017 16:30


Propel launch Disney Star Wars Laser Battle Drones
Posted 19-Nov-2017 21:26



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.