Tearing my hair out!!! Outgoing problem with Unotelly, Netflx and Spark. Traffic Management or technical problems?

Forums › Online streaming services › Tearing my hair out!!! Outgoing problem with Unotelly, Netflx and Spark. Traffic Management or technical problems?

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surfisup1000

5288 posts

Uber Geek

#1371366 21-Aug-2015 10:43

SparkyP: Ok - Update. Spoke with the electrician about the cabling. A major issue is that the star set up has been put in but coming out of the garage. Seems crazy to me as at 23 metres it was never going to work well.

Just one thing, 23m is fine -- cat cable should be fine up to 100m. Cat networking cable is a marvel :)

littleheaven

2130 posts

Uber Geek

#1371539 21-Aug-2015 12:50

If you're still looking for a router after you've had all your cabling and whatnot checked, I thoroughly recommend the ASUS AC-RT68U. I am on Spark VDSL and have it bridged to my Technicolour Spark-supplied modem. The improvement in my wireless speeds was astonishing - up to a 30% improvement. It has concurrent dual band plus you can set up separate guest networks on dedicated 5Ghz frequency if you want to. I checked a lot of reviews before I got it and many were touting it as one of the fastest routers available.

I did wonder if your speed drops in the evening could be due to wireless interference (assuming they are occurring on non-ethernet connected devices?). Potentially one or more neighbours firing up something on the same frequency/channel as you. I'm pretty sure that's what happened at my place before I got the ASUS router.

Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

Jase2985

13465 posts

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Lifetime subscriber

#1371613 21-Aug-2015 14:06

i would have expected a lot more than a megar 30% increase going from a router whos max speed is 65mbps to one thats rated at 1900mbps. must be your devices holding you back. :)

littleheaven

2130 posts

Uber Geek

#1371635 21-Aug-2015 14:54

Jase2985: i would have expected a lot more than a megar 30% increase going from a router whos max speed is 65mbps to one thats rated at 1900mbps. must be your devices holding you back. :)

Oh, I'm happy enough :o) My line's not capable of more than about 36Mbps on my VDSL connection (although has improved of late with the changes made in prep for 998). My wireless speeds improved from low-mid 20's to low 30's once the ASUS was hooked up, so I'm getting almost as much speed as I can when ethernet connected. Of course when fibre finally arrives in a year from now, I'll be expecting a whole lot more!

Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

Jase2985

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#1371641 21-Aug-2015 15:07

you should be able to get line speed over wifi with that router, it will be your devices that are the issue

i see no change in speed tests via WiFi or Ethernet with my NF8AC modem/router

Spyware

3764 posts

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Lifetime subscriber

#1371694 21-Aug-2015 15:55

SparkyP:
D Link is the problem not the Thomson. When it crashes wired internet still available. Major crashes rather than continued drop outs are definitely occurring in a pattern related to the ping flooding attacks. We had no Netflix last night after 10 to 8 which again coincided with the system reset thing on the D Link to get rid of the ping flooding. Then there is the issue of whether the D link and Thomson are blocking each other (D Nat thing mentioned earlier). So my conclusion, we need cabling completely revisited, probably need a new router and I should try and see if Spark? can sort out the ping thing.

You need to make it clear whether ping flooding attack is evident in Dlink or Thomson log. If the Dlink doesn't connect directly to the Internet, i.e., is behind the Thomson Speedtouch, then its impossible for it to be flooded with pings as they would stop at the Speedtouch. That log looks like the log of a device connected directly to the Internet.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

littleheaven

2130 posts

Uber Geek

#1371737 21-Aug-2015 17:00

Jase2985: you should be able to get line speed over wifi with that router, it will be your devices that are the issue

i see no change in speed tests via WiFi or Ethernet with my NF8AC modem/router

Most of my devices are cabled, but my main wireless device is an iPad Air and I use that more than anything else in the house. I agree, the newer model probably has better Wi-Fi. But given my wireless speeds had dropped from 24Mbps to 12Mbps prior to the router purchase, and now sit consistently at 32-34Mbps, I'm very happy with it :o)

Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

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SparkyP

78 posts

Master Geek

#1371753 21-Aug-2015 17:34

The ASUS AC-RT68U sounds awesome and I'd love to get wireless available throughout the house. Ethernet is fine throughout and some of the drop outs could be interference from other users as we usually have about 3 others pop up when I go online on a tablet despite living in a semi rural area. Another reason why I want to get back onto a wired connection on the TV.

Definitely the D Link logging the Ping attacks and no sign of them whatsoever on the Thomson which I also thought was odd. But again am wondering if it is set up wrong although I am not sure how in hardware terms as the Thomson is definitely the entry point. Just wondering if it is a 'software' set up type issue such as the double NAT thing.

Drop outs are worse at night but they happen continuously. My daughter was off sick today and I observed 9 stalls during the 40 minute program she was watching at around 11 a.m. It hit about 12 midday and the drop outs (disconnects) started up and she gave up between 12 and 1 but then was able to get Netflix back up after 1pm with again, I think just stalls/delays.

Thanks

SparkyP

78 posts

Master Geek

#1373020 24-Aug-2015 12:22

Just going to put this out there in case something clicks with someone. All day Sat and Sun, I had perfect service on Netflix without a single stall or drop out . Monday morning we are back to the same old problems.

The only things I have noticed that are different. Ping flooding slowed down from 20 - 30 seconds to about 4 mins on average and the 8 o clock and 7.30 am resets didn't occur (Still could've occurred overnight without my knowledge). This morning at 6.30 a.m a reset went through. Again, could be entirely coincidental.

Weather on the weekend, calm, clear and wonderful. Today back to blowy and wet. Does weather affect wireless?

Who knows?

Got a decent network guy coming tomorrow who seems to know what he is doing so I am kind of praying we don't once again suddenly go onto trouble free viewing and the answer remains indeterminate.

Thanks again everyone who has commented.

SparkyP

78 posts

Master Geek

#1374487 26-Aug-2015 10:08

Update - Guy came and seemed fairly knowledgeable. Got the wired point working again as it was, as suggested, set up incorrectly and the routers were interfering with each other. The TV apparently has a registration on it for Netflix which can make it function better. We were on the same frequency? as a couple of other people including someone who has super strong wifi. The wifi in the cupboard was blocked by tons of things so we have moved it to a better location but the router needs to be updated to something stronger anyway so I have given him a list of the ones various people have suggested.

The wiring is extensive but unusually set up and none of it is labelled so he is going to come back and check if all the points are working (12 of them) and basically move things around where needed and change some points over. Something weird about the telephone/ Ethernet points as well. Some of it I didn't understand. Also there was something about the internet address. He said that because we live in an affluent area (semi rural) that the kind of people we are sharing the service with are the kind of people who all have Netflix, neon etc and probably have kids that do heaps of gaming so that can cause problems especially at peak times. He lives in a similar area of new houses but a bit higher density and he said he'd had similar problems.

Up shot is, we will get it working optimally. Already it is fantastic. We still got the 8'O clockish thing yesterday but it was a mere stall rather than a crash and it was the only occasion in an evenings viewing so that is unbelievably great. After months of constant multiple drop outs it is such a relief and incredibly relaxing bY comparison!!

Thank you all once again. You were all really helpful!

littleheaven

2130 posts

Uber Geek

#1375309 27-Aug-2015 17:19

Glad to hear you're well on the way to a solution. The problem with network congestion is becoming more and more prevalent with intensity of housing increasing and more and more people getting wireless/streaming up and running. If you can make your wireless networks 5Ghz this may help filter out some of the noise from the neighbours. I have a separate 5Ghz network set up on my Asus RT-AC68U and my iPad and iPhone connect to that.

Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

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