They need to hire people who know how to read/speak english.
For my credit card travel insurance, the policy states you need a letter from the airline to confirm that paying by credit card would incur extra fees (if you didn't pay using your CC).
So, I emailed air nz, asked for the an email to confirm that paying by CC incurs extra fees for insurance purposes.
I got a reply asking for the booking ref and names of passengers which I thought was a bit odd but I gave them the info.
I've heard nothing from them for about 4 weeks and the trip is coming up so I phoned them today.
She then tried to reverse my poli payment and put the payment on my credit card...... I said no, i just need a letter.
So, she puts me through to someone else, who started to cancel my flights altogether.
All foriegners judging by their accents, with poor understanding of english.
What part of 'i need a letter' translates to 'please cancel my flights'!!!!!!
I should really complain, lucky I contacted them today as it looks like they were actually trying to cancel my flights.