Read about this a couple days ago but today received official email from Qantas apologising and saying nothing can be done and changing password not necessary. I never keep credit cards on apps but this is a concern and a huge loss of trust. They do make it hard enough to log in with timing out the page and requiring sms authentication so wondering what the outcome will be with future bookings and the effects of this.

 
 
I'm writing to inform you that we believe your personal information was accessed during the cyber incident we recently experienced. I want to personally apologise that this has happened and explain what we know and how we're supporting you.
 
What happened
A cyber criminal targeted one of our airline call centres and gained access to a customer servicing platform. On Monday, we detected unusual activity on a third-party platform used by a Qantas airline contact centre.  We then took immediate steps and contained the system. We can confirm all Qantas systems remain secure.
 
Information that was accessed
Our initial investigations show the compromised data may include names, email addresses, phone numbers, birth dates and Frequent Flyer numbers.
 
Importantly, your credit card details, financial information, passport details, and Frequent Flyer passwords were not accessed. Your Qantas Points and account remain secure.
 
What we're doing for you
Regular updates will be available on our dedicated webpage. We've also established a dedicated support line for affected customers on 1800 971 541 or +61 2 8028 0534, with access to specialist identity protection advice and resources through this team. 
 
What you should do
We recommend:

• Remaining alert for unusual communications claiming to be from Qantas
• Being cautious of emails or calls asking for personal information or passwords

Remember, Qantas will never contact you requesting passwords, booking reference details or sensitive login information.
 
I want to reassure our Qantas Frequent Flyers that there's no requirement to reset your password or pin. If you're having trouble accessing your account, reset your password or call the Qantas Frequent Flyer Service Centre on 13 11 31 or +61 2 9433 2329.
 
Your travel
If you have upcoming travel, you can check your flight details through the Qantas App or website as normal.
 
Our commitment
We're taking this incident extremely seriously and working with government agencies and independent cyber security experts. We're implementing additional security measures to strengthen system monitoring and protection of your information as part of our response. If we identify new important information as we continue to investigate and respond to this incident, we will share it with our customers.
 
Again, we are deeply sorry this occurred and our focus is on doing all we can to support you.