Voyager Rep sold me a 500/500 plan but get 300/300 on business contract.

Forums › Voyager › Voyager Rep sold me a 500/500 plan but get 300/300 on business contract.

andrewcnz

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#295862 30-Apr-2022 14:33

Went back to Voyager for a UFB business plan on a contract. Was sold a 500/500 plan and don't get these speeds.

I have worked out because I am in an enable area, I will only get 300/300.

The rep has admitted his error (I have an email trail).

I really hate being screwed, what is my chances of getting out of this deal? Thoughts...

Don't mind staying with Voyager but not locked to this deal. Andrew

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#2908588 30-Apr-2022 15:32

Not good of the sales person for sure maybe a small goodwill credit but really the difference between 300/300 and 500/500 is really not going to make much difference I suspect for day to day use

Give the rep 10 points for admitting the error...

stocksp

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#2908590 30-Apr-2022 15:51

Hardly the point - he has been sold something which is only 60% of the capacity he was told.

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#2908636 30-Apr-2022 16:02

stocksp:
Hardly the point - he has been sold something which is only 60% of the capacity he was told.

I acknowledged that and that is why a goodwill credit is due or something

Jase2985

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#2908681 30-Apr-2022 16:50

@VygrNetworkMonkey something you could have the right people look at?

VygrNetworkMonkey

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#2908690 30-Apr-2022 17:10

Heya @andrewcnz

Flick me a PM with your account details, and I’ll take a look!

Voyager Internet - Network Monkey

andrewcnz

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#2908966 1-May-2022 14:06

VygrNetworkMonkey: Heya @andrewcnz

Flick me a PM with your account details, and I’ll take a look!

Will do!

Quic Broadband

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andrewcnz

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#2910421 5-May-2022 09:48

Update on this. Voyager have sorted my issues.

Now a happy Voyager customer!

Cheers Andrew

Jase2985

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#2910422 5-May-2022 09:50

What was the issue if you dont mind sharing?