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andrewcnz

961 posts

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#295862 30-Apr-2022 14:33
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Went back to Voyager for a UFB business plan on a contract. Was sold a 500/500 plan and don't get these speeds.

 

I have worked out because I am in an enable area, I will only get 300/300.

 

The rep has admitted his error (I have an email trail).

 

I really hate being screwed, what is my chances of getting out of this deal? Thoughts... 

 

Don't mind staying with Voyager but not locked to this deal. Andrew

 

 

 

   


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Linux
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  #2908588 30-Apr-2022 15:32
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Not good of the sales person for sure maybe a small goodwill credit but really the difference between 300/300 and 500/500 is really not going to make much difference I suspect for day to day use

Give the rep 10 points for admitting the error...



stocksp
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  #2908590 30-Apr-2022 15:51
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Hardly the point - he has been sold something which is only 60% of the capacity he was told.  


Linux
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  #2908636 30-Apr-2022 16:02
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stocksp:

Hardly the point - he has been sold something which is only 60% of the capacity he was told.  



I acknowledged that and that is why a goodwill credit is due or something



  #2908681 30-Apr-2022 16:50
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@VygrNetworkMonkey something you could have the right people look at?


VygrNetworkMonkey
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  #2908690 30-Apr-2022 17:10
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Heya @andrewcnz

Flick me a PM with your account details, and I’ll take a look!




Voyager Internet - Network Monkey

andrewcnz

961 posts

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  #2908966 1-May-2022 14:06
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VygrNetworkMonkey: Heya @andrewcnz

Flick me a PM with your account details, and I’ll take a look!

 

 

 

Will do!


andrewcnz

961 posts

Ultimate Geek


  #2910421 5-May-2022 09:48
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Update on this. Voyager have sorted my issues. 

 

Now a happy Voyager customer!

 

Cheers Andrew


 
 
 

Trade NZ and US shares and funds with Sharesies (affiliate link).
  #2910422 5-May-2022 09:50
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What was the issue if you dont mind sharing?


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