A friend purchased a new laptop from a chain-store, and as she isn't (at all) technical, she paid an extra $100 or so to have them set it up and install the AV software they talked her into buying. Not what I would have recommended had she asked me, but she didn't. Even so, all good so far, she even paid for the extended warranty.
After 6 weeks, the hard disk failed, so she took it back for warranty repair, which they did without complaint. But, when she went to pick it up, it, of course, had a new hard disk in, and hadn't been set up. She asked them to set it back up for her, as she had purchased it from them in that state. They declined, brusquely, and told her that's not covered by the warranty and she's on her own.

So, my question is, should the setup have been covered? She's talked to me now, so it will get get set up properly, but if she had stamped her foot and said Consumer Guarantees, would she have been within her rights?