Brand new laptop - repair or replace?

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kiwiharry

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#95372 1-Jan-2012 16:22

I purchased a new laptop earlier this week on Wednesday. I started to set-it up on Thursday afternoon by downloading the MS Updates and removing some of the bloatware, so had little use of the keyboard.

On Friday afternoon I noticed that one of the keys on the keyboard was very spongey. All the other keys have some form of mechanical resistance and I can feel a faint click, but this one key feels totally different and I can't feel the faint click when depressed. Apart from the mechanical feel of the key, the key itself still produces the letter when depressed.

I called the store yesterday and they've naturally asked me to take it back for their service team to have a look at. The store reopens on the 4th of Jan.

As the problem is resonably minor should I accept a repair for the laptop which is only a few days old.

H

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gregmcc

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#563537 1-Jan-2012 17:10

Give the retailer 2 choices here
1) brand new replacement as quite clearly this as a manfacturing defect or

2) accecpt the repair process but ask for a refund of the purchase price ask you effectly have a brand new laptop that has had a significent fault repaired which has reduced it's actual value.

Read up on your rights under the CGA it says that the product must be free from defects unless you are advised otherwise at time of purchase.

I wouldn't pay retail price for a product that has been sent away for repair, no matter how minor the repair is.

kiwiharry

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#563545 1-Jan-2012 17:38

gregmcc: Give the retailer 2 choices here
1) brand new replacement as quite clearly this as a manfacturing defect or

2) accecpt the repair process but ask for a refund of the purchase price ask you effectly have a brand new laptop that has had a significent fault repaired which has reduced it's actual value.

Read up on your rights under the CGA it says that the product must be free from defects unless you are advised otherwise at time of purchase.

I wouldn't pay retail price for a product that has been sent away for repair, no matter how minor the repair is.

Thanks. Probably should have mentioned in my post that I purchased under my company name for business use. I think CGA may not apply.

If you can't laugh at yourself then you probably shouldn't laugh at others.

b0untypure1

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#563555 1-Jan-2012 17:58

just get a new one from them. out of box failures are usually defects within 14 days

vexxxboy

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#563559 1-Jan-2012 18:14

if the product is faulty the seller has the right under the CGA act to replace repair or refund it. he dosent have to replace it, he can send it away for repairs if he wants to and there is not much you can do except argue the point that its brand new and hope the seller will replace it

Common sense is not as common as you think.

freitasm

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#563560 1-Jan-2012 18:20

vexxxboy: if the product is faulty the seller has the right under the CGA act to replace repair or refund it. he dosent have to replace it, he can send it away for repairs if he wants to and there is not much you can do except argue the point that its brand new and hope the seller will replace it

Already cleared that CGA does not apply as this was a company purchase.

rattewisday

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#563568 1-Jan-2012 19:07

Before you take it in, try pressing down hard on the centre of the key with your finger.. Someones keys just pop out of place.