Telecom Big Time plan trouble thread

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom Big Time plan trouble thread

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51 posts

Master Geek
Inactive user

#269808 3-Nov-2009 22:23

Talkiet:
c4bb0ose:
munchkin:
doozy:

[...]

If you can show me, absolutely in a binding contract, where it said that a certain service level will be maintained for the life of the plan and/or your contract I will accept a 30-40ms peak time latency increase is unreasonable.

No ISP would be stupid enough to put a SLA in a residential contract.

on top of that this whole thread, my thread, is based upon massive increases in ms were talking 1000ms+ 30-40 ms increase from what id normaly have on TCP products is nothing and id accept that out right atm.

I'm afraid that you have been speaking about application response times and almost interchangably comparing them to icmp echo times. For some reason, some people have the impression that one should equal the other.

Not always the case, and in a managed product like BigTime, far less likely that they will match at all times of the day.

As has been pointed out a few times, BigTime is not the recommended plan for customers who want low latency and consistent high performance. The Telecom Pro and Business Broadband plans deliver that.

I can't for the life of me see the gun pointed at your head forcing you to stay on BigTime.

Cheers - N

I would like to change plans until telecom sort out this minor issue/ ever do on this plan, BUT I have heavy youtubers in my house hold, when I say heavy I meen most of the bandwidth is used in youtube/moviestreams/you name it.

and they get quite defensive over what plan they are on( obviously they hate being capped )
and in saying that they want to stick with it ...

I would also like to switch plans to see if it really is something to do with big times set up over my latancy issues.

edit: "Thanks for your email and ping plotter results. I have subsequently escalated your case to our network group for further analysis. You will be contacted once a fix is found. Please appreciate such issues are often complex and may take some time to address especially if network restructuring is required. As a result, I do not have a fixed time of resolution at this stage."

turns out my rant wasnt needed as I just found this in my emails

it appaears telecom are doing something about this, will keep others uptodate about anything else.

Wills1

710 posts

Ultimate Geek
+1 received by user: 17

#270353 5-Nov-2009 14:27

I thinking about changing ISP. {currently on Big time} Telecom's pro plan is crap being only 40gb and then being stung a stupid amount of money if you go over that.

c4bb0ose

51 posts

Master Geek
Inactive user

#270518 5-Nov-2009 23:46

Wills1: I thinking about changing ISP. {currently on Big time} Telecom's pro plan is crap being only 40gb and then being stung a stupid amount of money if you go over that.

I would actualy ask you what you do on your plan, if you a) hate data caps b) live near the roadside cabnet, ( 100-500 metres away ) c) are interested in fps games only, then switching to this plan would be a smart move, if not then not a smart move.

8SXE8

8 posts

Wannabe Geek

#270532 6-Nov-2009 05:13

Am on Big time ATM. Initally speeds were blazing (1800kb/s + on rapidshare). Now its capped at 150-200kb/s 24/7, I'm writting this at 5am. Will it make any difference if I call them? I used to have faster broadband connection 3-4 years ago, this service is a joke.

[Edit] And to add insult to injury...

15mb/s and download rate of 150-200kb/s what the hell!

Talkiet

4819 posts

Uber Geek
+1 received by user: 3934

Trusted

#270646 6-Nov-2009 14:19

8SXE8: Am on Big time ATM. Initally speeds were blazing (1800kb/s + on rapidshare). Now its capped at 150-200kb/s 24/7, I'm writting this at 5am. Will it make any difference if I call them? I used to have faster broadband connection 3-4 years ago, this service is a joke.

[Edit] And to add insult to injury...

15mb/s and download rate of 150-200kb/s what the hell!

Are you aware that there are _hardly any_ ISPs that guarantee that a user will get their line rate to overseas servers. Hmm. In fact I would hazard a guess that it's exactly zero ISPs that do that.

Are you also aware what the speedtest.net numbers actually mean? Did you know for example that the 14.93Mb/sec you see there is the result of a multithreaded download minimising the contributing factors of latency among others. In fact they use up to 8 threads... See http://wiki.ookla.com/test_flow for details.

What this means is that comparing speedtest.net results to actual throughput from servers OUTSIDE OF YOUR ISPS NETWORK is not a fair comparison.

Bigtime is a managed product and expecting top speed AND unlimited downloads isn't realistic. Telecom have faster products if speed is your primary requirement.

Out of interest, what other ISPs in NZ offer an unlimited download broadband account? Maybe if they offer better performance you could switch to one of them instead.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

8SXE8

8 posts

Wannabe Geek

#270694 6-Nov-2009 16:48

Heh after a little bit of digging around, I found out its just rapidshare. I downloaded a file from microsoft.com and behold - 1800 kb/s.... So I guess Telecom has lumped rapidshare with other P2P.

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Talkiet

4819 posts

Uber Geek
+1 received by user: 3934

Trusted

#270695 6-Nov-2009 16:54

8SXE8: Heh after a little bit of digging around, I found out its just rapidshare. I downloaded a file from microsoft.com and behold - 1800 kb/s.... So I guess Telecom has lumped rapidshare with other P2P.

In all likelihood the file from microsoft actually came from an Akamai server within NZ, perhaps even within Telecom - so it's not fair to compare that to an overseas file hosting site.

For a variety of reasons, speed from NZ based sites is usually quite a lot faster than from overseas sites.

What would be really interesting would be to compare BigTime performance with the flat rate, unlimited plans from other ISPs in New Zealand, instead of comparing it to premium pay per GB plans, or to the raw line speed.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

ArcticSilver

731 posts

Ultimate Geek
+1 received by user: 148

#270716 6-Nov-2009 18:46

8SXE8: Am on Big time ATM. Initally speeds were blazing (1800kb/s + on rapidshare). Now its capped at 150-200kb/s 24/7, I'm writting this at 5am. Will it make any difference if I call them? I used to have faster broadband connection 3-4 years ago, this service is a joke.

[Edit] And to add insult to injury...

15mb/s and download rate of 150-200kb/s what the hell!

This plan is about offering a lower speed for a higher cap (unlimited) so people do not need to worry about their usage.

Personlly i like the idea, but if your looking for speed 24/7 look somewhere else.

c4bb0ose

51 posts

Master Geek
Inactive user

#270737 6-Nov-2009 21:07

ArcticSilver:
8SXE8: Am on Big time ATM. Initally speeds were blazing (1800kb/s + on rapidshare). Now its capped at 150-200kb/s 24/7, I'm writting this at 5am. Will it make any difference if I call them? I used to have faster broadband connection 3-4 years ago, this service is a joke.

[Edit] And to add insult to injury...

15mb/s and download rate of 150-200kb/s what the hell!

This plan is about offering a lower speed for a higher cap (unlimited) so people do not need to worry about their usage.

Personlly i like the idea, but if your looking for speed 24/7 look somewhere else.

I dont think any other isp offers unlimited broadband full speed both ways.

dasimpsonsrule

148 posts

Master Geek
+1 received by user: 37

#270760 6-Nov-2009 22:41

About rapidshare:
Try megaupload for testing overseas servers. They don't limit free users to 200KB/s like rapidshare does.

8SXE8

8 posts

Wannabe Geek

#270781 7-Nov-2009 01:26

I'm not a free user, I have a subscription with rapidshare. Quite gutted that speeds have dropped from 1800kb/s to 150kb/s, ahh well, I guess I wont need that 5th TB lol...

[Edit] In all actuality, it shouldnt make any difference, because even with 150kb/s, that would quite easily clock up the rapidshare limit of 5gb/day if left on for a full day, it's really just the instant gratification (or in this case... lack of) haha.

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BenH

5 posts

Wannabe Geek

#270875 7-Nov-2009 15:19

So I have been on Telecom's unlimited plan for a long time now, and jsut started playing Aion. No surprises whats going to come next now is there.... COMPLETLY UNPLAYABLE.

When I want to play Aion I have to SSH route my connection because of Telecom's shaping! This means running my routing client (Widecap) and opening a connection (Gamepath) that resets every hour meaning Aion quites out and I have to open another connection (Unless I want to pay an additional US$6 for a Gamepath account). With the connection routing I get a good and can actually play (How about that! Just getting d/ced every hour with no apparant fix on the way!).

Chainging my plan is not an option, I have 3 computers set up at home that are all used regularly and would bust any cap. This speeds IS NOT due to teh other computers, when they are off the same problem occurs.

http://www.kfguides.com/amghtfyll.html

People trying to play Aion on Telecom;s unlimited plan, try that link to how to set up Gamepath and Widecap, its the best temporary solution I can come up with.

BenH

5 posts

Wannabe Geek

#271010 8-Nov-2009 14:09

Just went onto uTorrent toay to check the speed I can while the shaping is occuring, IM STILL GETTING 100+ kB PER SECOND!! Not kb, kB!! If i can get this, why cant I play a game that the same shaping rules apply to?

c4bb0ose

51 posts

Master Geek
Inactive user

#271015 8-Nov-2009 15:09

BenH: Just went onto uTorrent toay to check the speed I can while the shaping is occuring, IM STILL GETTING 100+ kB PER SECOND!! Not kb, kB!! If i can get this, why cant I play a game that the same shaping rules apply to?

idk man, they arnt being honest, just dont ask and let them sort it out.

edit:do they offer this for guild wars

Neochick

49 posts

Geek
+1 received by user: 1

#271023 8-Nov-2009 15:55

Well I sent NCSoft the information from the test which they requested and got this reply

Hi Neochick,

Thank you for providing us your Game Advisor results. To help us better understand the cause of this issue, please send us the following information about your network setup:

-How do you connect to the Internet?

-Do you use any routers, hubs, or switches? If so, could you tell us the make and model of that equipment?

-Where are you located? Your city and state/province would be helpful.

-Are you on a home, campus, business, or military network?

-Are you using a firewall application? If so, which one?

-Do you use any Internet Security Applications (ISA) such as CYBERsitter, "Net-Nanny," ZoneAlarm?, McAfee? or Norton??

We look forward to hearing back from you so that we can help resolve this issue as quickly as possible.

Regards,
Shane
Guild Wars Technical Support

So will be giving them these details when i get home.

In other news I was able to play GW thismorning at about 8am, and I played until 9am. I still could not get onto my main account (I think it may have something to do with the fact shes ina very busy town), but I was able to get into my newbie Assasin account. ping was averaging about 300ms in town, 250ms out of town, which is about normal for me (well in pre-bigtime days) So that was a good thing for me :)

But my neochick likes to hide in boxes.

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