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Oxy298

5 posts

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#280860 15-Jan-2021 19:16
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Hi,

Live in an area that says that 4G wireless service is not available, we are currently o. ADSL 6mb/s down 1.0mb/s up.

Using a 4G modem and an external antenna ill aligned but we are able to get 25mb/s down and 20mb/s up obviously a big improvement on ADSL.

Now the guy on the phone suggested that the cell tower was at capacity and had to wait till someone cancelled to get the service..

A second house closer to town allows me to sign up with the service so the cell tower capacity is out the window.

What options do I have or is there someone within skinny that can actually understand my situation?

Thanks

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Talkiet
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  #2636286 15-Jan-2021 21:16
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Oxy298: Yes it is rural and on one hand they said the tower was full and had to wait, the other hand said yea you can sign up with the other house but you must not move the modem.

In my opinion if I can get service then why can't I have it?

It's not like the tower has to work any harder etc...

 

Without being familiar with your exact locations I couldn't answer specifically (and I am not in the mobile part of the business), BUT whoever I would even ask would almost certainly refer to the provisioning rules that drive the decisions you've already had.

 

If one address is defined as rural and the other is urban, there will be different rules. Just because the service worked on your phone at a certain time DOES NOT MEAN that there is sufficient spare capacity to allow additional fixed wireless customers in that area. There are rules about how many customers and what plans they are on can be provisioned based on solid capacity planning principles.

 

The short answer as to why you can't have it is because there are capacity planning rules that are enforced to ensure that the service is able to maintain a certain level of performance (For FWA and mobile data services).

 

Personally I wish mobile towers were everywhere with infinite bandwidth so I could have moved to the house I REALLY wanted, but damn reality keeps stuffing up my cool ideas for a house in a huge 500m2 shed.

 

Cheers - N

 

 





Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.


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