Spark (telecom) chat Dissapeared ???

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sarahfoxnz

141 posts

Master Geek
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Topic # 152058 14-Sep-2014 19:25

Can anyone get the SPARK chat system going ?

Whenever i search / Google for the live "CHAT", I get a small page of 'service issues' - Some are presently green & some orange.

https://www.spark.co.nz/digital-content/assets/html/webchat/

How can I "chat" with a telecom / spark person ?

(Basically, i've been downloading a movie on TIVo for the last 40 minutes or so, & have "1 minute" of programmes)

2) Is there a way to check the 'current' ACTUAL bandwidth i am using for the last 30 seconds for my WHOLE modem ?

(I have several devices connected to my modem via wifi)...

Jase2985

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Reply # 1128517 14-Sep-2014 19:29

tried the spark contact us page? its on the left hand side

https://www.spark.co.nz/contactus/

i tried it and it worked

sarahfoxnz

141 posts

Master Geek
+1 received by user: 6

Reply # 1128518 14-Sep-2014 19:31

(Thanks)

I clicked - Chat with us (indicating a live chat).. & i get this message :-

-----------------------

Known Service Issues

Phone Line Service Status

Broadband Service Status

Mobile Service Status

Email Service Status

Please see the service status page for more information.

Try Wrike: fast, easy, and efficient project collaboration software

sarahfoxnz

141 posts

Master Geek
+1 received by user: 6

Reply # 1128523 14-Sep-2014 19:37

PS the 'contact us' page that has the service alert message shows :-

"Please see the service status page for more information."

I click the "service status" page - http://www.telecom.co.nz/whatsnew/?f=network-status and it has adverts on it for SPARK. Nothing about service status.

I think they broke something when changing URLs from telecom to spark.

Do telecom staff read this forum ? (i guess no)

Jase2985

7425 posts

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+1 received by user: 2382

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Reply # 1128524 14-Sep-2014 19:39

yes they do read the forum its not "part" of their job though

michaelmurfy

Meow
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Reply # 1128527 14-Sep-2014 19:55

1) Reboot the TiVo.
2) No, you can't, if you want this you need to get a better router.

Michael Murphy | https://murfy.nz
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