Can anyone get the SPARK chat system going ?

Whenever i search / Google for the live "CHAT", I get a small page of 'service issues' - Some are presently green & some orange.


https://www.spark.co.nz/digital-content/assets/html/webchat/

How can I "chat" with a telecom / spark person ?

(Basically, i've been downloading a movie on TIVo for the last 40 minutes or so, & have "1 minute" of programmes)




2) Is there a way to check the 'current' ACTUAL bandwidth i am using for the last 30 seconds for my WHOLE modem ?

(I have several devices connected to my modem via wifi)...