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143 posts

Master Geek
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Topic # 152058 14-Sep-2014 19:25
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Can anyone get the SPARK chat system going ?

Whenever i search / Google for the live "CHAT", I get a small page of 'service issues' - Some are presently green & some orange.


https://www.spark.co.nz/digital-content/assets/html/webchat/

How can I "chat" with a telecom / spark person ?

(Basically, i've been downloading a movie on TIVo for the last 40 minutes or so, & have "1 minute" of programmes)




2) Is there a way to check the 'current' ACTUAL bandwidth i am using for the last 30 seconds for my WHOLE modem ?

(I have several devices connected to my modem via wifi)...




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Uber Geek
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  Reply # 1128517 14-Sep-2014 19:29
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tried the spark contact us page? its on the left hand side

https://www.spark.co.nz/contactus/

i tried it and it worked



143 posts

Master Geek
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  Reply # 1128518 14-Sep-2014 19:31
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(Thanks)

I clicked - Chat with us (indicating a live chat)..  & i get this message :-

-----------------------


 

Known Service Issues

 

Phone Line Service Status
Broadband Service Status
Mobile Service Status
Email Service Status


 

Please see the service status page for more information.






143 posts

Master Geek
+1 received by user: 6


  Reply # 1128523 14-Sep-2014 19:37
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PS the 'contact us' page that has the service alert message shows :-

"Please see the service status page for more information."

I click the "service status" page - http://www.telecom.co.nz/whatsnew/?f=network-status   and it has adverts on it for SPARK.  Nothing about service status.

I think they broke something when changing URLs from telecom to spark.  

Do telecom staff read this forum ? (i guess no)



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  Reply # 1128524 14-Sep-2014 19:39
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yes they do read the forum its not "part" of their job though

Meow
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  Reply # 1128527 14-Sep-2014 19:55
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1) Reboot the TiVo.
2) No, you can't, if you want this you need to get a better router.




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