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143 posts

Master Geek
+1 received by user: 6

Topic # 152058 14-Sep-2014 19:25
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Can anyone get the SPARK chat system going ?

Whenever i search / Google for the live "CHAT", I get a small page of 'service issues' - Some are presently green & some orange.

How can I "chat" with a telecom / spark person ?

(Basically, i've been downloading a movie on TIVo for the last 40 minutes or so, & have "1 minute" of programmes)

2) Is there a way to check the 'current' ACTUAL bandwidth i am using for the last 30 seconds for my WHOLE modem ?

(I have several devices connected to my modem via wifi)...

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7678 posts

Uber Geek
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  Reply # 1128517 14-Sep-2014 19:29
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tried the spark contact us page? its on the left hand side

i tried it and it worked

143 posts

Master Geek
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  Reply # 1128518 14-Sep-2014 19:31
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I clicked - Chat with us (indicating a live chat)..  & i get this message :-



Known Service Issues


Phone Line Service Status
Broadband Service Status
Mobile Service Status
Email Service Status


Please see the service status page for more information.

143 posts

Master Geek
+1 received by user: 6

  Reply # 1128523 14-Sep-2014 19:37
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PS the 'contact us' page that has the service alert message shows :-

"Please see the service status page for more information."

I click the "service status" page -   and it has adverts on it for SPARK.  Nothing about service status.

I think they broke something when changing URLs from telecom to spark.  

Do telecom staff read this forum ? (i guess no)

7678 posts

Uber Geek
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  Reply # 1128524 14-Sep-2014 19:39
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yes they do read the forum its not "part" of their job though

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Uber Geek
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  Reply # 1128527 14-Sep-2014 19:55
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1) Reboot the TiVo.
2) No, you can't, if you want this you need to get a better router.

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