Mike ... many thanks for those answers

Kermets:

 

Received email today 11-9-17 emails to close

 

 

 

This sucks......Ive been a ihug member for 20 years or so only in the last few years paying my base fee to keep the ihug email's

 

and to keep my web page open

 

20 years is a long time .....Will my web page go also ?

 

Webpages will not be impacted with the service closure on November 30th. I've just received confirmation that VF will be closing the SMTP servers for iHug on November 30. Therefore, from my understanding it's not possible to use email@ihug.co.nz as an alias/reply to email address.

MikeHales:

 

@rickles

 

re

 

2:  What happens with those accounts that currently already have a Forwarding action operating?  Will those actions continue, or do users have to also request Forwarding anew?

 

(MH) Good thing I checked. All previous will be overwritten by new (i.e. using the instruction email we've sent). If forwarding not set up, then assumed email not wanted and shut down/deleted.

 

Ah, just to confirm. All customers wanting to keep their e-mail addresses forwarding after Nov. 30 must click the link in the e-mail Vodafone sends out to them and not manually set a forwarding address in whichever webmail portal they use?

This whole dropping email thing is pathetic by Vodafone. The vast majority of Users do NOT have access to MikeHales, so how will they know that current forwarding gets dropped?

Clearly email is too hard for VF, so is decent communication. I for one am still waiting for VF's communication. Nothing in my latest invoice. But wait....if email is too difficult for VF then decent communication is as well!!

Pumpedd:

 

This whole dropping email thing is pathetic by Vodafone. The vast majority of Users do NOT have access to MikeHales, so how will they know that current forwarding gets dropped?

 

Clearly email is too hard for VF, so is decent communication. I for one am still waiting for VF's communication. Nothing in my latest invoice. But wait....if email is too difficult for VF then decent communication is as well!!

 

On behalf of the whole industry (including Vodafone) "we know and we agree with you..."  And this is why we provided you with an industry of choices so you can always find a provider that meets your service expectations.

"We" build one of the most robust domain name DRSs in the world which includes 'monthly billing' so that you can have your own domain name (check out mine in my signature!).  With this you can move between providers at your leisure.  see - https://www.dnc.org.nz/

We have one of the most robust internet consumer advocacy groups in the world with an international reputation - see https://internetnz.nz/

We have a world leading data network which has moved us 25 positions higher up the global rankings that Australia in the form of the UFB - see https://www.crowninfrastructure.govt.nz/

I deal with data centers around the world and I can tell you that we have one of the easyist countries in the world to deal in!  We also have more choice in terms of carrier neutral resources and an extensive range of providers from budget to 'full service high end, top quality solution providers'.

Sir, I personally find your comments to be quite offensive towards a team of people who have constantly worked over 30 years to bring you choice.  Perhaps we need a time machine to send you back to the days of 1987 when I started in the telecommunications industry and the choice was Telecom and getting anything approved to work on their network was a minimum $3,000 entry fee.

/rant

Pumpedd:

 

The vast majority of Users do NOT have access to MikeHales, so how will they know that current forwarding gets dropped?

 

Interesting to see how many valid questions Mike has had to answer that should already be on a FAQ page.

It is not clear if the Vodafone email link for setting up auto-forwarding of email will make forwarding begin at mid night on the 30 Nov, or approximately 3 days after setup as mentioned by a GZer.

Your forwarding will come into effect 3 business days after you set it up, 30 November is the shutdown date.

gbwelly:  Interesting to see how many valid questions Mike has had to answer that should already be on a FAQ page.

 

Not at all.  This is a much smarter way to roll out a change like this.  GZ attracts the geek community who will help everyone else.  Like any of us would read pages of FAQ.

Yes, I'm getting a lot of questions covered in FAQs but the feedback here is very useful to flush out deeper lying concerns.

MikeHales:

 

Yes, I'm getting a lot of questions covered in FAQs but the feedback here is very useful to flush out deeper lying concerns.

 

It's also a very good vehicle to get us all educated.  Did I read there are 200,000 users that need to be cleaned up?  Let's assume a phone call from 10% of those, at $10 per call...  that's quite a whack of cash just to 'stop' selling something.

I know I've been keeping a watching brief on this thread because it's a business opportunity that VF are dropping into the market for many of us while also being very aware that many of us are going to get questions while we're out and about.

How big is that FAQ Mike?  How long might it take me to read the whole thing so I'm properly informed?  ...ya, might be much quicker for most of us if we just keep checking in each day and pick up the issues.

High-level FAQs on Vodafone.co.nz/email/ with links to more detailed in FAQ section.

MikeHales: Yes, that is correct

Ah, cheers. This is good to know. I'm managing a dozen or so business e-mails that I have moved on to other platforms but who still get the odd essential e-mail to their old address from someone who has not updated their address book/doesn't know how to.

I'm yet to receive the "Change Your e-mail" e-mail from Vodafone but whenever they do I'll make sure they are updated that way. I should be able to sort this all remotely, apologies I bet all my questions are probably answered in the e-mail but I was just trying to be proactive.

DonGould:

 

Pumpedd:

 

This whole dropping email thing is pathetic by Vodafone. The vast majority of Users do NOT have access to MikeHales, so how will they know that current forwarding gets dropped?

 

Clearly email is too hard for VF, so is decent communication. I for one am still waiting for VF's communication. Nothing in my latest invoice. But wait....if email is too difficult for VF then decent communication is as well!!

 

 

On behalf of the whole industry (including Vodafone) "we know and we agree with you..."  And this is why we provided you with an industry of choices so you can always find a provider that meets your service expectations.

 

"We" build one of the most robust domain name DRSs in the world which includes 'monthly billing' so that you can have your own domain name (check out mine in my signature!).  With this you can move between providers at your leisure.  see - https://www.dnc.org.nz/

 

We have one of the most robust internet consumer advocacy groups in the world with an international reputation - see https://internetnz.nz/

 

We have a world leading data network which has moved us 25 positions higher up the global rankings that Australia in the form of the UFB - see https://www.crowninfrastructure.govt.nz/

 

I deal with data centers around the world and I can tell you that we have one of the easyist countries in the world to deal in!  We also have more choice in terms of carrier neutral resources and an extensive range of providers from budget to 'full service high end, top quality solution providers'.

 

Sir, I personally find your comments to be quite offensive towards a team of people who have constantly worked over 30 years to bring you choice.  Perhaps we need a time machine to send you back to the days of 1987 when I started in the telecommunications industry and the choice was Telecom and getting anything approved to work on their network was a minimum $3,000 entry fee.

 

 

 

/rant

 

 

 

 

 

 

 

Cable is still underperforming after well over a year. Maybe this should also be cut, as its clear VF dont understand the technology.

As far as email goes a more palatable solution may have been to ditch all the domain names and just have one. Perhaps VF could manage a single domain name.